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Is there an ShootProof outage?

ShootProof status: Systems Active

Last checked: 3 minutes ago

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ShootProof outages and incidents

Outage and incident data over the last 30 days for ShootProof.

There have been 3 outages or incidents for ShootProof in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ShootProof

Outlogger tracks the status of these components for Xero:

API Active
Client Galleries Active
Email Active
ShootProof Community Active
ShootProof.com Website Active
ShootProof Pay Active
Studio Panel Active
Support Email / Chat / Phones Active
Component Status
API Active
Client Galleries Active
Email Active
ShootProof Community Active
ShootProof.com Website Active
ShootProof Pay Active
Studio Panel Active
Support Email / Chat / Phones Active

Latest ShootProof outages and incidents.

View the latest incidents for ShootProof and check for official updates:

Updates:

  • Time: March 30, 2020, 10:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 30, 2020, 9:28 p.m.
    Status: Monitoring
    Update: We believe that all issues have been resolved but we are continuing to monitor the incident for any additional impact
  • Time: March 30, 2020, 9:08 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 30, 2020, 9:07 p.m.
    Status: Investigating
    Update: We're are hearing reports of some users seeing Error 500 and Error 504 pages when trying to access their ShootProof account. Our team is investigating the cause and we will provide updates here every 15 minutes until the issue is resolved.

Updates:

  • Time: Feb. 27, 2020, 6:18 p.m.
    Status: Resolved
    Update: This issue has been resolved, and we addressed the underlying cause to prevent future occurrences.
  • Time: Feb. 27, 2020, 6:10 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 27, 2020, 6:07 p.m.
    Status: Monitoring
    Update: We've implemented a fix that should resolve any issues related to pages not loading within ShootProof. We're continuing to monitor the situation to ensure that there is not further impact.
  • Time: Feb. 27, 2020, 5:56 p.m.
    Status: Identified
    Update: Our team has heard reports that some ShootProof web pages within the Studio Panel are not loading correctly. We have identified the issue and are working to resolve it as quickly as possible.

Updates:

  • Time: Dec. 12, 2019, 6:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 12, 2019, 6:38 p.m.
    Status: Monitoring
    Update: We believe was a temporary outage caused by an issue with one of our third party service providers. It appears to now be resolved, but we will continue to monitor.
  • Time: Dec. 12, 2019, 6:34 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 12, 2019, 6:24 p.m.
    Status: Investigating
    Update: Well, this is embarrassing. We are experiencing reports that some ShootProof galleries are currently unavailable. We're investigating as a matter of priority and will update this page as soon as we know more. We appreciate your patience.

Updates:

  • Time: Dec. 5, 2019, 3:14 p.m.
    Status: Resolved
    Update: We believe that all delayed emails have now been delivered. We apologize for any disruption this has caused you or your customers. Thank you for your patience while we worked to address this issue.
  • Time: Dec. 5, 2019, 2:47 p.m.
    Status: Monitoring
    Update: We have identified that this issue is due to some delays with a third-party technology we use for sending emails on your behalf. It appears that emails are eventually going through, but delays do still exist. We will continue to monitor the situation and inform you once the issue has been resolved by our third-party partner. There is no need for you to resend any emails - all emails will be delivered in due course.
  • Time: Dec. 5, 2019, 2:24 p.m.
    Status: Investigating
    Update: We're investigating reports that emails sent to your clients through ShootProof may be delayed. Our team is looking into it as a matter of top priority. We'll update this page as we have more information to share.

Updates:

  • Time: Oct. 4, 2019, 6:25 p.m.
    Status: Resolved
    Update: Good news-- your ShootProof Studio Panel is back! Thanks for your patience during this outage.
  • Time: Oct. 4, 2019, 5:52 p.m.
    Status: Monitoring
    Update: We've identified the problem and we’re working hard to get your Studio Panel up and running!
  • Time: Oct. 4, 2019, 5:22 p.m.
    Status: Investigating
    Update: Well, this is embarrassing. Your ShootProof Studio Panel is broken, but we’re working on it!

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Frequently Asked Questions - ShootProof

Is there a ShootProof outage?
The current status of ShootProof is: Systems Active
Where can I find the official status page of ShootProof?
The official status page for ShootProof is here
How can I get notified if ShootProof is down or experiencing an outage?
To get notified of any status changes to ShootProof, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ShootProof every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ShootProof do?
This all-in-one software offers a beautiful online client photo gallery, management tools for photography clients, and commission-free sales.

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