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Is there an ShootProof outage?

ShootProof status: Systems Active

Last checked: 8 seconds ago

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ShootProof outages and incidents

Outage and incident data over the last 30 days for ShootProof.

There have been 3 outages or incidents for ShootProof in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ShootProof

Outlogger tracks the status of these components for Xero:

API Active
Client Galleries Active
Email Active
ShootProof Community Active
ShootProof.com Website Active
ShootProof Pay Active
Studio Panel Active
Support Email / Chat / Phones Active
Component Status
API Active
Client Galleries Active
Email Active
ShootProof Community Active
ShootProof.com Website Active
ShootProof Pay Active
Studio Panel Active
Support Email / Chat / Phones Active

Latest ShootProof outages and incidents.

View the latest incidents for ShootProof and check for official updates:

Updates:

  • Time: Nov. 25, 2020, 8:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 25, 2020, 7:06 p.m.
    Status: Identified
    Update: We are currently working to resolve an outage with our customer support phone system. If you have an urgent issue, please send us an email us at [email protected] or check out our knowledge base at help.shootproof.com. We're sorry for any inconvenience and we'll return to normal operations as soon we can.

Updates:

  • Time: Oct. 31, 2020, 12:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 29, 2020, 12:49 p.m.
    Status: Identified
    Update: Due to utility outages from the recent storms in the US, our support team is currently unavailable by phone. If you have an urgent issue, please send us an email us at [email protected] or check out our knowledge base at help.shootproof.com. We're sorry for any inconvenience and we'll return to normal operations as soon as utilities are restored in our area.

Updates:

  • Time: Sept. 16, 2020, 5:54 p.m.
    Status: Resolved
    Update: This issue has been resolved and there should be no further impact.
  • Time: Sept. 16, 2020, 4:36 p.m.
    Status: Monitoring
    Update: We've released a fix for this issue that was causing an error to show for some studios when opening the Galleries page within Shootproof and all pages within Studio Panel should now load correctly. We'll continue to monitor for any additional impacts.
  • Time: Sept. 16, 2020, 4:28 p.m.
    Status: Identified
    Update: We've identified the cause of the issue where some studios are receiving an error when accessing the Galleries page within ShootProof. Our team is working quickly to fix the problem.
  • Time: Sept. 16, 2020, 4:26 p.m.
    Status: Investigating
    Update: Our team has heard reports that the Galleries pages within the Studio Panel are not loading correctly for some studios. Our team is investigating the issue and will work to resolve it as quickly as possible.

Updates:

  • Time: Sept. 3, 2020, 10:08 p.m.
    Status: Resolved
    Update: We believe that the issue has been resolved that was causing delays when sending emails to clients through ShootProof. We will continue to monitor our system to ensure there is no further impact.
  • Time: Sept. 3, 2020, 6:42 p.m.
    Status: Investigating
    Update: We're investigating reports that emails sent to your clients through ShootProof may be delayed. Our team is looking into it as a matter of top priority. We'll update this page as we have more information to share.

Updates:

  • Time: Sept. 1, 2020, 7:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 1, 2020, 7:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 1, 2020, 7:21 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 1, 2020, 7:17 p.m.
    Status: Investigating
    Update: Well, this is embarrassing. ShootProof is broken, but we’re working on it right now!

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Frequently Asked Questions - ShootProof

Is there a ShootProof outage?
The current status of ShootProof is: Systems Active
Where can I find the official status page of ShootProof?
The official status page for ShootProof is here
How can I get notified if ShootProof is down or experiencing an outage?
To get notified of any status changes to ShootProof, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ShootProof every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ShootProof do?
This all-in-one software offers a beautiful online client photo gallery, management tools for photography clients, and commission-free sales.

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