ShowClix outages and incidents
Outage and incident data over the last 30 days for ShowClix.
There have been 0 outages or incidents for ShowClix in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for ShowClix
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Admin | Active |
| Customer Pages | Active |
Latest ShowClix outages and incidents.
View the latest incidents for ShowClix and check for official updates:
Transaction Processing Issues
Description: Our team has identified the issue and implemented a fix which has returned transaction error rates to normal levels
Status: Resolved
Impact: Minor | Started At: Jan. 22, 2021, 4:21 p.m.
Updates:
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Time: Jan. 22, 2021, 4:53 p.m.Status: ResolvedUpdate: Our team has identified the issue and implemented a fix which has returned transaction error rates to normal levels
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Time: Jan. 22, 2021, 4:52 p.m.Status: InvestigatingUpdate: We are currently seeing elevated delays or failures related to completing payments. Our team is investigating.
DNS Resolution issue
Description: DNS has been resolved for most users and the change has propagated to major DNS providers. There may be residual effects for some users who will have difficulty reaching the site, however these will resolve automatically as their DNS providers retrieve the latest information.
Status: Resolved
Impact: Major | Started At: Oct. 16, 2020, 10:14 p.m.
Updates:
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Time: Oct. 16, 2020, 11:03 p.m.Status: ResolvedUpdate: DNS has been resolved for most users and the change has propagated to major DNS providers. There may be residual effects for some users who will have difficulty reaching the site, however these will resolve automatically as their DNS providers retrieve the latest information.
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Time: Oct. 16, 2020, 10:45 p.m.Status: MonitoringUpdate: We have confirmed that the root of the issue is resolved and confirmed that major DNS providers now resolve the site correctly. However, residual effects of this may continue to persist for some users as changes to DNS can be long-lived in some instances. We will continue to monitor user reports of difficulty accessing the site
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Time: Oct. 16, 2020, 10:44 p.m.Status: IdentifiedUpdate: We have identified the issue and have implemented a fix.
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Time: Oct. 16, 2020, 10:43 p.m.Status: InvestigatingUpdate: We are currently investigating an issue with DNS Resolution
Credit Card Processing Issues
Description: ShowClix was alerted that credit card sales were experiencing issues for a period of time in both the box office and online sales. The issue is currently resolved and engineers are monitoring the fix to ensure ongoing stability.
Status: Resolved
Impact: Minor | Started At: Dec. 8, 2019, 4:22 a.m.
Updates:
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Time: Dec. 8, 2019, 4:41 a.m.Status: ResolvedUpdate: ShowClix was alerted that credit card sales were experiencing issues for a period of time in both the box office and online sales. The issue is currently resolved and engineers are monitoring the fix to ensure ongoing stability.
Elevated Error Rates
Description: Around 4:30pm-5:30pm EST on Sunday, November 24, ShowClix experienced an elevated error rate in the admin, mainly surrounding thermal printing and 2-factor authentication. Our engineers have determined the root cause and restored full connectivity as of 6:30pm EST on Sunday, November 24th.
Status: Resolved
Impact: None | Started At: Nov. 24, 2019, 9:30 p.m.
Updates:
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Time: Nov. 25, 2019, 4:20 p.m.Status: ResolvedUpdate: Around 4:30pm-5:30pm EST on Sunday, November 24, ShowClix experienced an elevated error rate in the admin, mainly surrounding thermal printing and 2-factor authentication. Our engineers have determined the root cause and restored full connectivity as of 6:30pm EST on Sunday, November 24th.
Regional Network Issues
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Nov. 9, 2019, 1:38 p.m.
Updates:
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Time: Nov. 9, 2019, 2:04 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Nov. 9, 2019, 2:03 p.m.Status: MonitoringUpdate: We are continuing to monitor for any further issues.
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Time: Nov. 9, 2019, 1:47 p.m.Status: MonitoringUpdate: ShowClix has worked with upstream service providers in an attempt to mitigate the issue. Our monitoring is indicating connectivity is restored in several regions, however we are continuing to monitor additional reports.
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Time: Nov. 9, 2019, 1:38 p.m.Status: IdentifiedUpdate: Some ShowClix organizers are reporting connectivity issues that are dependent on region. The ShowClix service is running as expected and available in most regions but an upstream network provider appears to be having difficulties.
