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Is there an SimpliGov outage?

SimpliGov status: Systems Active

Last checked: 12 seconds ago

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SimpliGov outages and incidents

Outage and incident data over the last 30 days for SimpliGov.

There have been 0 outages or incidents for SimpliGov in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SimpliGov

Outlogger tracks the status of these components for Xero:

SendGrid API v3 Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
Component Status
SendGrid API v3 Active
Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active

Latest SimpliGov outages and incidents.

View the latest incidents for SimpliGov and check for official updates:

Updates:

  • Time: July 30, 2024, 5:59 p.m.
    Status: Resolved
    Update: This incident has been resolved and production, preproduction, training and staging services have been fully restored.
  • Time: July 30, 2024, 4:51 p.m.
    Status: Monitoring
    Update: SimpliGov's Production, preproduction, training and staging environments have migrated to secondary infrastructure and customers should see a return to normal behavior across all sites. The SimpliGov team is continuing to monitor performance on the CDN and will post additional updates shortly.
  • Time: July 30, 2024, 4:14 p.m.
    Status: Monitoring
    Update: SimpliGov's preproduction, training and staging environments have migrated to secondary infrastructure and customers should see a return to normal behavior across all sites. Production migration is ongoing. An additional update will be posted when further information is available.
  • Time: July 30, 2024, 3:49 p.m.
    Status: Monitoring
    Update: SimpliGov has begun migrating it's CDN endpoints to secondary infrastructure given the ongoing issues experienced on it's primary CDN infrastructure. The SimpliGov IT team have migrated both staging and preproduction environments and is in process with the production and training environments. Another update will be posted shortly when further information becomes available
  • Time: July 30, 2024, 3:03 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the situation but note that some customers are still affected. We will post another update as soon as new information becomes available
  • Time: July 30, 2024, 2:33 p.m.
    Status: Monitoring
    Update: SimpliGov are continuing work with Azure support on this issue but continue to note stable CDN resolution times etc. SimpliGov is continuing to monitor the situation.
  • Time: July 30, 2024, 2:01 p.m.
    Status: Monitoring
    Update: SimpliGov are still working with Azure support on this issue but have noted an improvement in CDN loading times etc. SimpliGov is continuing to monitor the situation.
  • Time: July 30, 2024, 1:42 p.m.
    Status: Identified
    Update: SimpliGov support are continuing to work with Azure support and monitor the site for improvements in CDN response times.
  • Time: July 30, 2024, 1:18 p.m.
    Status: Identified
    Update: As of 06:13 AM PST, Azure Support have reported the following on their status page: Network Infrastructure - Issues accessing a subset of Microsoft services We are investigating reports of issues connecting to Microsoft services globally. Customers may experience timeouts connecting to Azure services. We have multiple engineering teams engaged to diagnose and resolve the issue. More details will be provided as soon as possible. SimpliGov is continuing to work with Azure infrastructure engineers to assist with resolving this issue as soon as possible.
  • Time: July 30, 2024, 1:10 p.m.
    Status: Identified
    Update: SimpliGov has identified slow response times for CDN resources to certain customer locations. SimpliGov support are working with Azure infrastructure engineers to resolve this issue as soon as possible.

Updates:

  • Time: April 26, 2024, 8:34 p.m.
    Status: Resolved
    Update: The incident has been resolved and all systems are fully operational.
  • Time: April 26, 2024, 8:29 p.m.
    Status: Identified
    Update: SimpliGov's preproduction portal is throwing intermittent errors for a subset of customers. The issue has been identified and will be resolved in ~5 minutes.

Updates:

  • Time: Feb. 21, 2024, 7:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 21, 2024, 7:45 p.m.
    Status: Monitoring
    Update: The issue has been resolved. Traffic for affected customers has been rerouted to alternate endpoints
  • Time: Feb. 21, 2024, 7:22 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 21, 2024, 7:22 p.m.
    Status: Investigating
    Update: We are currently investigating reports of slowness on the SimpliGov Portal and Authentication applications. SimpliGov IT will provide updates as they become available

Updates:

  • Time: Oct. 16, 2023, 7:09 p.m.
    Status: Resolved
    Update: Azure support has resolved the issue within the Virtual Machine Scale Set and are working on a full RCA for the issue at hand. Services have returned to normal.
  • Time: Oct. 16, 2023, 4:08 p.m.
    Status: Identified
    Update: SimpliGov support has identified performance degredation on production authentication and portal services (Dashboard, user management etc.). The issue has been identified and escalated to Azure support who are working to resolve underlying issues on the Azure Government cloud. SimpliGov will notify users when the underlying Azure issues have been resolved.

Updates:

  • Time: Oct. 5, 2023, 11 p.m.
    Status: Resolved
    Update: Firstly, we want to apologize for the performance issues noted and any inconvenience caused by them. SimpliGov takes these matters very seriously and has pulled in all appropriate team members to ensure that they have been addressed. Upon conducting a thorough investigation, we identified that the root cause of the issue was associated with Azure CDN. Our process of elimintation involved ruling out backend and frontend changes made as part of the September 2023 release and after performing trace analysis for load times on critical JavaScript files and other static assets, it was determined that the CDN was the cause of the issue. Azure CDN is important to the SimpliGov platform as it hosts JavaScript, Image, CSS and font files which are used throughout all areas of the SimpliGov portal. SimpliGov support have direct subscriptions to Azure service disruption notifications but did not receive any such notifications from the Azure support team. However, after contacting support to flag this high severity case, Azure support have acknowledged that they have been experiencing support issues and errors within their CDN services as a result of an upcoming change from Akamai CDN to Microsoft CDN. Once Azure support addressed the CDN issues, performance improved within the SimpliGov platform and errors noted in our telemetry dropped dramatically. SimpliGov support continues to monitor system behavior but we believe that the platform is, and continues, to operate as expected. In addition to working with the Azure support team, SimpliGov is working with it's dedicated Azure CXP (Customer Experience) team and Azure Product team for further analysis of why their preparations caused issues with existing CDN endpoints. Once this information becomes available, it will be added to our Status Page postmortem at SimpliGov LLC Status To prevent such occurrences in the future, SimpliGov support will now manually migrate from Azure Akamai CDN to Azure Microsoft CDN in the near term and remove the requirement for Azure support to perform the migration on their side. This migration activity will be scheduled in due course and may require a small amount of downtime while assets are moving from the Akamai CDN to the Microsoft CDN. The following link serves notice that Akamai CDN is being deprovisioned with a cutover to Microsoft CDN on October 31st 2023 (https://learn.microsoft.com/en-us/azure/cdn/cdn-features). Once again, we deeply apologize for any inconvenience this may have caused you. Your satisfaction is of utmost importance to us, and we are committed to providing you with a seamless experience moving forward. If you have any further questions or concerns, please do not hesitate to reach out to us via Service Desk or via your dedicated Professional Services and Account Management team member.
  • Time: Oct. 5, 2023, 8:19 p.m.
    Status: Monitoring
    Update: SimpliGov has resolved the issue in conjunction with Azure Engineers. We are continuing to monitor behavior before closing this incident out as resolved. A full root cause analysis will be published on our status page.
  • Time: Oct. 5, 2023, 5:10 p.m.
    Status: Identified
    Update: We have identified the cause of the performance issue. Customer may still experience performance issues and potential 502s while we resolve said problem.
  • Time: Oct. 5, 2023, 3:14 p.m.
    Status: Investigating
    Update: 502 errors are being observed by some users at this time. SimpliGov IT have identified the issue and are resolving it.

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Frequently Asked Questions - SimpliGov

Is there a SimpliGov outage?
The current status of SimpliGov is: Systems Active
Where can I find the official status page of SimpliGov?
The official status page for SimpliGov is here
How can I get notified if SimpliGov is down or experiencing an outage?
To get notified of any status changes to SimpliGov, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SimpliGov every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SimpliGov do?
SimpliGov is a platform for government online forms, workflow automation, and electronic signatures, improving citizen engagement and public sector services.

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