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Is there an SimpliGov outage?

SimpliGov status: Systems Active

Last checked: 5 minutes ago

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SimpliGov outages and incidents

Outage and incident data over the last 30 days for SimpliGov.

There have been 0 outages or incidents for SimpliGov in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SimpliGov

Outlogger tracks the status of these components for Xero:

SendGrid API v3 Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
Component Status
SendGrid API v3 Active
Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active
Active
API Active
Authorization Active
Email Interaction Active
eSignature Active
Export Active
File Conversion Active
Metaquery Active
Portal Active
SimpliSign Active
Submission Active

Latest SimpliGov outages and incidents.

View the latest incidents for SimpliGov and check for official updates:

Updates:

  • Time: Feb. 15, 2022, 12:40 a.m.
    Status: Postmortem
    Update: **Preliminary Root Cause:** SimpliGov utilizes Azure App Configuration and key vault for secret sharing with authentication services. The key required for authentication between SimpliGov services rotated and stalled during rotation, causing the 502 status code errors noted. **Mitigation:** SimpliGov support manually rotated the key required and have gathered logs to investigate the matter further **Next Steps:** We apologize for the impact to affected customers. SimpliGov will continue to monitor the situation going forward and will identify the underlying rotation stall issue. All customer records being processed throughout the incident period should be consistent with their expected statuses. Customers do not need to take any reconciliatory actions in their production tenants unless they were directly notified to do so by the SimpliGov team.
  • Time: Feb. 15, 2022, 12:38 a.m.
    Status: Resolved
    Update: The incident has been resolved and the preproduction environment is now available to users
  • Time: Feb. 15, 2022, 12:26 a.m.
    Status: Identified
    Update: SimpliGov support are investigating 502 status code errors reported on preproduction.

Updates:

  • Time: Feb. 4, 2022, 7:37 p.m.
    Status: Resolved
    Update: Between 11:15 AM and 11:19 AM, SimpliGov users noted 502 Gateway Unavailable errors when navigating to SimpliGov via web browser. SimpliGov engineers identified the issue and resolved it by 11:19 AM. The application gateway load balancer received several health notifications from underlying applications which were actually in a healthy state. SimpliGov is following up with the application gateway vendor (Microsoft Azure Government) to investigate why such health notices occurred despite having valid underlying applications.

Updates:

  • Time: Feb. 3, 2022, 12:46 a.m.
    Status: Resolved
    Update: This incident has been resolved and the Azure service affected has resumed normal operations.
  • Time: Feb. 3, 2022, 12:37 a.m.
    Status: Monitoring
    Update: We are experiencing slower than expected submission time in our staging and training environments due to a Microsoft Azure issue. SimpliGov is continuing to monitor the situation and will notify customers when the Azure issue is resolved and submission speed for the Staging and Training environments improves.

Updates:

  • Time: Jan. 19, 2022, 11:17 p.m.
    Status: Resolved
    Update: Customer dashboard backlogs have been processed and records should be in their accurate statuses.
  • Time: Jan. 19, 2022, 11:11 p.m.
    Status: Monitoring
    Update: Some customers may have experienced a lag in dashboard sync times since 2:55 PM PST. SimpliGov OPS has identified the issue and the backlog of dashboard sync transactions is running and should be processed shortly.

Updates:

  • Time: Jan. 19, 2022, 2:23 p.m.
    Status: Postmortem
    Update: **Preliminary Root Cause:** SimpliGov auto-submit retry batching occurred during a recent period of instability, causing a significant backlog of records to process across all customers. Due to the backlog size and time to horizontally scale, customers experienced degraded submission times and potential 504 errors on submission. **Mitigation:** SimpliGov support determined the cause of the issue and manually scaled capacity by adding more nodes and additional submission pods to expedite auto-submit processing for the submission backlog. Dashboard sync processes were run to ensure that dashboards contained current and accurate data. **Next Steps:** We apologize for the impact to affected customers. SimpliGov will continue to monitor the situation going forward. All customer records being processed throughout the incident period should be consistent with their expected statuses. Customers do not need to take any reconciliatory actions in their production tenants unless they were directly notified to do so by the SimpliGov team.
  • Time: Jan. 18, 2022, 7:39 p.m.
    Status: Resolved
    Update: This incident has been resolved. A root cause analysis will be published to the SimpliGov status page later today.
  • Time: Jan. 18, 2022, 7:08 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the backlog has been processed. SimpliGov OPS are continuing to monitor the situation closely.
  • Time: Jan. 18, 2022, 6:16 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Jan. 18, 2022, 6:16 p.m.
    Status: Identified
    Update: Some customers within our production environment may be experiencing longer than expected submission times. We have identified the cause of the issue.

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Frequently Asked Questions - SimpliGov

Is there a SimpliGov outage?
The current status of SimpliGov is: Systems Active
Where can I find the official status page of SimpliGov?
The official status page for SimpliGov is here
How can I get notified if SimpliGov is down or experiencing an outage?
To get notified of any status changes to SimpliGov, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SimpliGov every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SimpliGov do?
SimpliGov is a platform for government online forms, workflow automation, and electronic signatures, improving citizen engagement and public sector services.

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