Is there an Actito outage?
Actito status: Systems Active
Last checked: 2 minutes ago
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Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for Actito and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Actito.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| ENV-0 : www.actito.be (Europe) | Active |
| API | Active |
| E-mail Campaigns | Active |
| Forms | Active |
| Portal | Active |
| Reporting | Active |
| Scenarios | Active |
| SMS Campaigns | Active |
| ENV-1 : www1.actito.com (North America) | Active |
| API | Active |
| E-mail Campaigns | Active |
| Forms | Active |
| Portal | Active |
| Reporting | Active |
| Scenarios | Active |
| SMS Campaigns | Active |
| ENV-3 : www3.actito.com (Europe) | Active |
| API | Active |
| E-mail Campaigns | Active |
| Forms | Active |
| Portal | Active |
| Reporting | Active |
| Scenarios | Active |
| SMS Campaigns | Active |
| Extra features | Active |
| Actito Distributed Marketing (ADM) | Active |
| Actito Marketing Intelligence (AMI) | Active |
| Actito Push Notifications (APN) | Active |
| Actito Transactional Messaging Platform (ATMP) | Active |
| TEST environment | Active |
View the latest incidents for Actito and check for official updates:
Description: **INCIDENT REPORT** Date of Issue : 22/08/2023 – 23:43 CEST Date of Resolution : 23/08/2023 – 09:30 CEST 1\. Issue On Tuesday 23/08 around 23:43, we encountered network issues on the firewall of our Paris datacenter. This issue prevented external connection to applications hosted in this datacenter, namely the ENV-3 instance of the Actito platform, and the ATMP module. 2\. Impact The direct impacts of the issue were that: * Starting around 23:44, ATMP was unavailable. * Both the interface and the API could not be reached. * Starting around 23:48, the Actito platform for ENV-3 was unavailable from all external sources * Connection to the portal was impossible and returned an error 500. * The API could not be reached and calls fell in error. * Depositing files on FTPS, or fetching files from FTPS was impossible, resulting in synchronization failures. * All processes within Actito itself, such as segmentation calculation, scenario triggers, … worked as expected. * E-mail traffic was not impacted as it uses its own dedicated network. Pixel tracking for openings and link redirections for clicks tracking were however not processed. 3\. Resolution * On 22/08 around 23:43, an internet interface linked to the public VLAN of the main firewall of our Paris server experienced a failure. * Our analysis determined that the firewall serviced had switched to the secondary instance as failover, but only for the impacted interface instead of the whole firewall. * This resulted in a split of the traffic and a dead end, resulting that all connections between ENV-3 and external systems became impossible. * The first investigation determined that connection to the system was impossible on our side, preventing any remote intervention and forcing us to intervene physically in the data center. * Devops teams were sent to the data center early morning on 23/08 and were able to force a full switch to the secondary instance, restoring the traffic around 09:30. * The firewall configuration has been updated to avoid partial switches in the future. * In addition, we are implementing measures to allow us to intervene remotely in such cases. * In error synchronizations that required immediate relaunch were processed in coordination with our Application Care team. Other synchronizations and exports could be processed in the next execution.
Status: Postmortem
Impact: Minor | Started At: Aug. 23, 2023, 6:42 a.m.
Description: **INCIDENT REPORT** Date of Issue : 22/08/2023 – 23:43 CEST Date of Resolution : 23/08/2023 – 09:30 CEST 1\. Issue On Tuesday 23/08 around 23:43, we encountered network issues on the firewall of our Paris datacenter. This issue prevented external connection to applications hosted in this datacenter, namely the ENV-3 instance of the Actito platform, and the ATMP module. 2\. Impact The direct impacts of the issue were that: * Starting around 23:44, ATMP was unavailable. * Both the interface and the API could not be reached. * Starting around 23:48, the Actito platform for ENV-3 was unavailable from all external sources * Connection to the portal was impossible and returned an error 500. * The API could not be reached and calls fell in error. * Depositing files on FTPS, or fetching files from FTPS was impossible, resulting in synchronization failures. * All processes within Actito itself, such as segmentation calculation, scenario triggers, … worked as expected. * E-mail traffic was not impacted as it uses its own dedicated network. Pixel tracking for openings and link redirections for clicks tracking were however not processed. 3\. Resolution * On 22/08 around 23:43, an internet interface linked to the public VLAN of the main firewall of our Paris server experienced a failure. * Our analysis determined that the firewall serviced had switched to the secondary instance as failover, but only for the impacted interface instead of the whole firewall. * This resulted in a split of the traffic and a dead end, resulting that all connections between ENV-3 and external systems became impossible. * The first investigation determined that connection to the system was impossible on our side, preventing any remote intervention and forcing us to intervene physically in the data center. * Devops teams were sent to the data center early morning on 23/08 and were able to force a full switch to the secondary instance, restoring the traffic around 09:30. * The firewall configuration has been updated to avoid partial switches in the future. * In addition, we are implementing measures to allow us to intervene remotely in such cases. * In error synchronizations that required immediate relaunch were processed in coordination with our Application Care team. Other synchronizations and exports could be processed in the next execution.
Status: Postmortem
Impact: Minor | Started At: Aug. 23, 2023, 6:42 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: July 17, 2023, 8:48 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: July 16, 2023, 10:51 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: July 16, 2023, 10:51 a.m.
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