Time: Aug. 8, 2023, 7:46 p.m.

Status: Resolved

Update: The Socio Platform has returned to normal operation and is functioning as expected. We will continue to monitor closely over the next 24 hours for any disturbances. If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email ([email protected]).

Time: Aug. 8, 2023, 7:46 p.m.

Status: Resolved

Update: The Socio Platform has returned to normal operation and is functioning as expected. We will continue to monitor closely over the next 24 hours for any disturbances. If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email ([email protected]).

Time: Aug. 8, 2023, 2:15 p.m.

Status: Monitoring

Update: We've implemented a solution, and all products are now working as expected. We’ll continue to closely monitor our services for the next 24 hours to ensure normal operation. If you continue to experience problems, try logging out and back in and/or clear your browser cache. Email us at [email protected] or live chat with us if you need additional help.

Time: Aug. 8, 2023, 2:15 p.m.

Status: Monitoring

Update: We've implemented a solution, and all products are now working as expected. We’ll continue to closely monitor our services for the next 24 hours to ensure normal operation. If you continue to experience problems, try logging out and back in and/or clear your browser cache. Email us at [email protected] or live chat with us if you need additional help.

Time: Aug. 8, 2023, 1:51 p.m.

Status: Identified

Update: We identified the cause of the issue and are working on a solution. We’ll continue to post status updates every hour until it’s resolved. Thank you for your patience. If you have questions or need help, please don’t hesitate to email us at [email protected] or live chat with us.

Time: Aug. 8, 2023, 1:51 p.m.

Status: Identified

Update: We identified the cause of the issue and are working on a solution. We’ll continue to post status updates every hour until it’s resolved. Thank you for your patience. If you have questions or need help, please don’t hesitate to email us at [email protected] or live chat with us.

Time: Aug. 8, 2023, 1:38 p.m.

Status: Investigating

Update: We're investigating degraded service affecting Webex Events Platform. Currently, Some planners are having issue accessing their events on the planner platform. Affected regions: All Workaround: There is no workaround at this time. We’ll post another status update in an hour or when the issue is resolved. If you have questions or need help, please don’t hesitate to email us at [email protected] or live chat with us.

Time: Aug. 8, 2023, 1:38 p.m.

Status: Investigating

Update: We're investigating degraded service affecting Webex Events Platform. Currently, Some planners are having issue accessing their events on the planner platform. Affected regions: All Workaround: There is no workaround at this time. We’ll post another status update in an hour or when the issue is resolved. If you have questions or need help, please don’t hesitate to email us at [email protected] or live chat with us.

Time: June 14, 2023, 1:24 a.m.

Status: Resolved

Update: The Webex Events (formerly Socio) Platform has returned to normal operation. We will continue to monitor closely over the next 24 hours for any disturbances. If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email ([email protected]).

Time: June 13, 2023, 9:10 p.m.

Status: Monitoring

Update: Amazon Web Services (AWS) has implemented a solution, and all products are now working as expected. We’ll continue to closely monitor our services for the next 24 hours to ensure normal operation. If you continue to experience problems, try logging out and back in and/or clear your browser cache. Email us at [email protected] or live chat with us if you need additional help.

Time: June 13, 2023, 9 p.m.

Status: Identified

Update: Amazon Web Services (AWS) has identified the cause of the issue and is working on a solution. We’ll continue to post status updates every hour until the issue is resolved. Thank you for your patience. If you have questions or need help, please don’t hesitate to email us at [email protected] or live chat with us.

Time: June 13, 2023, 8:31 p.m.

Status: Identified

Update: Amazon Web Services (AWS) is investigating degraded service affecting Webex Events Streaming. Currently, Users are unable to save Sessions or Live Streams when using a paid provider option (Restream, Studio, RTMP, Simulive). They are met with a generic error upon saving. This affects both existing and new components when using those providers. Other unpaid providers are not having the issue (Webex, etc.). Affected regions: All Workaround: Use a free service like Webex or Zoom. We’re closely monitoring the situation and will post another status update in an hour or when the issue is resolved. Sign up for Amazon Web Services (AWS) status alerts and view system status at https://health.aws.amazon.com/health/status If you have questions or need help, please don’t hesitate to email us at [email protected]. Thank you for your patience.

Time: June 14, 2023, 1:24 a.m.

Status: Resolved

Update: The Webex Events (formerly Socio) Platform has returned to normal operation. We will continue to monitor closely over the next 24 hours for any disturbances. If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email ([email protected]).

Time: June 13, 2023, 9:10 p.m.

Status: Monitoring

Update: Amazon Web Services (AWS) has implemented a solution, and all products are now working as expected. We’ll continue to closely monitor our services for the next 24 hours to ensure normal operation. If you continue to experience problems, try logging out and back in and/or clear your browser cache. Email us at [email protected] or live chat with us if you need additional help.

Time: June 13, 2023, 9 p.m.

Status: Identified

Update: Amazon Web Services (AWS) has identified the cause of the issue and is working on a solution. We’ll continue to post status updates every hour until the issue is resolved. Thank you for your patience. If you have questions or need help, please don’t hesitate to email us at [email protected] or live chat with us.

Time: June 13, 2023, 8:31 p.m.

Status: Identified

Update: Amazon Web Services (AWS) is investigating degraded service affecting Webex Events Streaming. Currently, Users are unable to save Sessions or Live Streams when using a paid provider option (Restream, Studio, RTMP, Simulive). They are met with a generic error upon saving. This affects both existing and new components when using those providers. Other unpaid providers are not having the issue (Webex, etc.). Affected regions: All Workaround: Use a free service like Webex or Zoom. We’re closely monitoring the situation and will post another status update in an hour or when the issue is resolved. Sign up for Amazon Web Services (AWS) status alerts and view system status at https://health.aws.amazon.com/health/status If you have questions or need help, please don’t hesitate to email us at [email protected]. Thank you for your patience.

Time: April 13, 2023, 7:21 p.m.

Status: Resolved

Update: The Webex Events (formerly Socio) Platform has returned to normal operation. We will continue to monitor closely over the next 24 hours for any disturbances. If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email ([email protected]).

Time: April 13, 2023, 7:21 p.m.

Status: Resolved

Update: The Webex Events (formerly Socio) Platform has returned to normal operation. We will continue to monitor closely over the next 24 hours for any disturbances. If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email ([email protected]).

Time: April 13, 2023, 12:34 p.m.

Status: Monitoring

Update: We've implemented a solution, and all products are now working as expected. We’ll continue to closely monitor our services for the next 24 hours to ensure normal operation. If you continue to experience problems, try logging out and back in and/or clear your browser cache. Email us at [email protected] or live chat with us if you need additional help.

Time: April 13, 2023, 12:34 p.m.

Status: Monitoring

Update: We've implemented a solution, and all products are now working as expected. We’ll continue to closely monitor our services for the next 24 hours to ensure normal operation. If you continue to experience problems, try logging out and back in and/or clear your browser cache. Email us at [email protected] or live chat with us if you need additional help.

Time: April 13, 2023, 12:20 p.m.

Status: Investigating

Update: We’re continuing to investigate the issue and will keep posting status updates every hour until it’s resolved. Thank you for your patience. If you have questions or need help, please don’t hesitate to email us at [email protected] or live chat with us.

Time: April 13, 2023, 12:20 p.m.

Status: Investigating

Update: We’re continuing to investigate the issue and will keep posting status updates every hour until it’s resolved. Thank you for your patience. If you have questions or need help, please don’t hesitate to email us at [email protected] or live chat with us.

Time: April 13, 2023, 11:50 a.m.

Status: Investigating

Update: We're investigating degraded service affecting the Webex Events Platform. Currently, users are getting an error when trying to add a new feature to their event. We are also occasionally seeing errors when trying to add a new video to the studio. Affected regions: All Workaround: Using the import template to add features appears to work as expected. We’ll post another status update in an hour or when the issue is resolved. If you have questions or need help, please don’t hesitate to email us at [email protected] or live chat with us.

Time: Dec. 5, 2022, 9:57 p.m.

Status: Resolved

Update: Socio's platform was unexpectedly negatively impacted by a connectivity issue at the AWS US-EAST-2 Region. Amazon Web Services have restored their services in this availability zone and all products should be performing as expected at this time. If you have any further questions about this issue, please do not hesitate to email us at [email protected] or contact our live chat. To those who were impacted, thank you for your patience.

Time: Dec. 5, 2022, 9:13 p.m.

Status: Monitoring

Update: AWS has implemented a solution, and all products are now working as expected. We’ll continue to closely monitor our services for the next 24 hours to ensure normal operation. If you continue to experience problems, try logging out and back in and/or clear your browser cache. Email us at [email protected] or live chat with us if you need additional help.

Time: Dec. 5, 2022, 9 p.m.

Status: Identified

Update: AWS has identified the cause of the issue and is working on a solution. We’ll continue to post status updates every hour until the issue is resolved. Thank you for your patience. If you have questions or need help, please don’t hesitate to email us at [email protected] or live chat with us.

Time: Dec. 5, 2022, 8:39 p.m.

Status: Investigating

Update: Amazon Web Services (AWS) is experiencing an operational issue that is affecting the Webex Events platform. Customers are receiving an error when trying to load the platform. Affected regions: Eastern US Workaround: None We’re closely monitoring the situation and will post another status update in an hour or when the issue is resolved. Sign up for AWS status alerts and view system status at: https://health.aws.amazon.com/health/status If you have questions or need help, please don’t hesitate to email us at [email protected]. Thank you for your patience.