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Is there an Solutionreach outage?

Solutionreach status: Systems Active

Last checked: 8 minutes ago

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Solutionreach outages and incidents

Outage and incident data over the last 30 days for Solutionreach.

There have been 0 outages or incidents for Solutionreach in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Solutionreach

Outlogger tracks the status of these components for Xero:

Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active
Component Status
Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active

Latest Solutionreach outages and incidents.

View the latest incidents for Solutionreach and check for official updates:

Updates:

  • Time: Oct. 17, 2024, 7:34 p.m.
    Status: Resolved
    Update: Following an extended monitoring period, no further performance issues have been observed since production systems were restored on 8/14/2024.
  • Time: Aug. 15, 2024, 1:20 a.m.
    Status: Monitoring
    Update: Production systems have been restored. We are continuing to monitor performance.
  • Time: Aug. 14, 2024, 11:59 p.m.
    Status: Identified
    Update: The forced password reset process is underway and nearing completion. As soon as it has completed, we will restore services to our production systems.
  • Time: Aug. 14, 2024, 9:22 p.m.
    Status: Identified
    Update: Our production systems are currently offline for temporary unscheduled maintenance. We anticipate bringing systems back online within the next hour. As we communicated by email yesterday, a small number of customers appear to have been targeted in phishing attacks from bad actors attempting to access their accounts. To enhance account security, we are forcing a password reset today. Please refer to your email for instructions and for a link to reset your password. We also plan to implement multi-factor authentication (MFA) by Friday August 16, 2024. MFA is a multi-step login process that will require you to provide more than just a password to login to your account. Instructions to help you set up MFA will be provided. We realize that our temporary system downtime may have disrupted your operations, and we appreciate your understanding as we work to provide you with enhanced security measures.

Updates:

  • Time: July 19, 2024, 5:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 19, 2024, 9:48 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 19, 2024, 9:33 a.m.
    Status: Investigating
    Update: Solutionreach has been impacted by the Crowdstrike global outage. Changes to your schedule may be impacted. We are following Crowdstrike's recommendations and trying to mitigate the impact as much as possible. We will update as more information becomes available. Additional information can be found here: https://www.cnbc.com/2024/07/19/crowdstrike-suffers-major-outage-affecting-businesses-around-the-world.html

Updates:

  • Time: June 21, 2023, 10:23 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 8:03 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 13, 2023, 6:32 p.m.
    Status: Investigating
    Update: Some customers may experience intermittent response times within SR Conversations. Our engineering team is aware and investigating.

Updates:

  • Time: April 20, 2023, 8:26 p.m.
    Status: Resolved
    Update: Our engineers identified the source causing solutionreach.com to not resolve. The site is back up and online. While no platform and services were impacted we appreciate your patience while we worked toward a resolution.
  • Time: April 20, 2023, 7:26 p.m.
    Status: Investigating
    Update: We are aware our solutionreach.com website is unreachable. If you need to log in please use login.solutionreach.com. Our engineers are currently investigating.

Updates:

  • Time: April 6, 2023, 2:15 p.m.
    Status: Resolved
    Update: After monitoring we have confirmed we have resolved this issue. Thank you for your patience.
  • Time: April 6, 2023, 1:56 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 6, 2023, 1:56 a.m.
    Status: Monitoring
    Update: We have completed work on a hardware issue that queued reminders causing messages to not be processed as expected. Since the issue was identified and corrected, all backlogged messages have been delivered. We will continue to monitor our systems to ensure message deliverability.
  • Time: April 5, 2023, 8:50 p.m.
    Status: Identified
    Update: We've identified the cause for delayed reminders and are working on implementing a solution.
  • Time: April 5, 2023, 8:43 p.m.
    Status: Investigating
    Update: We've identified an issue where we are seeing a delay with reminder messages. Our engineers are currently investigating.

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Frequently Asked Questions - Solutionreach

Is there a Solutionreach outage?
The current status of Solutionreach is: Systems Active
Where can I find the official status page of Solutionreach?
The official status page for Solutionreach is here
How can I get notified if Solutionreach is down or experiencing an outage?
To get notified of any status changes to Solutionreach, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Solutionreach every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Solutionreach do?
Our platform streamlines patient communications, engagement, and retention by automating tasks such as scheduling, reminders, and digital forms.

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