RM Internet & E-safety outages and incidents
Outage and incident data over the last 30 days for RM Internet & E-safety.
There have been 1 outages or incidents for RM Internet & E-safety in the last 30 days.
Severity Breakdown:
None: 0
Minor: 1
Major: 0
Critical: 0
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Sign Up NowComponents and Services Monitored for RM Internet & E-safety
Outlogger tracks the status of these components for Xero:
DNS
Active
RM Connectivity
Active
South East Connectivity
Active
SSL Connect
Performance Issues
Web Hosting
Active
SMTP Store & Forward
Active
South West Connectivity
Bath & N.E. Somerset
Active
Bournemouth
Active
Bristol
Active
Cornwall
Active
Devon
Active
Dorset
Active
Gloucestershire
Active
N. Somerset
Active
Plymouth
Active
Poole
Active
Somerset
Active
South Gloucestershire
Active
Swindon
Active
Torbay
Active
Wiltshire
Active
Voice Services
Hosted Voice
Active
Web Filtering
SafetyNet Plus
Performance Issues
SafetyNet Plus Transparent Module
Performance Issues
| Component | Status |
|---|---|
| DNS | Active |
| RM Connectivity | Active |
| South East Connectivity | Active |
| SSL Connect | Performance Issues |
| Web Hosting | Active |
| Active | |
| SMTP Store & Forward | Active |
| South West Connectivity | Active |
| Bath & N.E. Somerset | Active |
| Bournemouth | Active |
| Bristol | Active |
| Cornwall | Active |
| Devon | Active |
| Dorset | Active |
| Gloucestershire | Active |
| N. Somerset | Active |
| Plymouth | Active |
| Poole | Active |
| Somerset | Active |
| South Gloucestershire | Active |
| Swindon | Active |
| Torbay | Active |
| Wiltshire | Active |
| Voice Services | Active |
| Hosted Voice | Active |
| Web Filtering | Performance Issues |
| SafetyNet Plus | Performance Issues |
| SafetyNet Plus Transparent Module | Performance Issues |
Latest RM Internet & E-safety outages and incidents.
View the latest incidents for RM Internet & E-safety and check for official updates:
speed.rm.com Down
Description: We have monitored the services and all looks stable . As such we are closing this incident.
Status: Resolved
Impact: Critical | Started At: May 9, 2023, 2:15 a.m.
Updates:
-
Time: May 18, 2023, 11:02 a.m.Status: ResolvedUpdate: We have monitored the services and all looks stable . As such we are closing this incident.
-
Time: May 12, 2023, 4:32 p.m.Status: InvestigatingUpdate: Permanent fix has been applied to restore the hardware fault in our speedtest server.We have monitored the services and no issues identified post maintenance.As such we will close this incident.
-
Time: May 9, 2023, 2:15 a.m.Status: InvestigatingUpdate: We are currently facing issues with our speedtest server as a result, our speedtest site http://speed.rm.com/ will be down. We are coordinating with Datacenter to resolve this issue.
BBC browsing issues through RM proxies
Description: Our engineers had been actively monitoring the browsing issues with bbc.co.uk and the issue seems to be resolved by now. Hence closing this case.
Status: Resolved
Impact: Minor | Started At: May 3, 2023, 1:09 p.m.
Updates:
-
Time: May 5, 2023, 1:46 p.m.Status: ResolvedUpdate: Our engineers had been actively monitoring the browsing issues with bbc.co.uk and the issue seems to be resolved by now. Hence closing this case.
-
Time: May 5, 2023, 7:59 a.m.Status: MonitoringUpdate: The browsing performance to bbc.co.uk site seems to be stable at the moment. We are constantly monitoring the stats.
-
Time: May 3, 2023, 1:09 p.m.Status: InvestigatingUpdate: We are aware about few customers experiencing browsing issues to bbc.co.uk . Our Engineers are actively investigating on this. Further updates will follow
Performance issue affecting Staff proxy service.
Description: We have monitored the systems and can confirm there are no further performance issues. As such we are closing this incident
Status: Resolved
Impact: Minor | Started At: April 17, 2023, 2:03 p.m.
Updates:
-
Time: April 19, 2023, noonStatus: ResolvedUpdate: We have monitored the systems and can confirm there are no further performance issues. As such we are closing this incident
-
Time: April 17, 2023, 4:23 p.m.Status: MonitoringUpdate: We have identified and fixed the issue, The browsing performance seems to be stable at the moment, and we are constantly monitoring the stats.
-
Time: April 17, 2023, 2:03 p.m.Status: IdentifiedUpdate: We are aware of a small number of customers experiencing performance degradation when using the Staff proxy service. Our engineers are currently investigating.
Graphing issue on safetynet dashboard
Description: Issue has been fixed and the graphing platform is working as expected
Status: Resolved
Impact: Minor | Started At: Feb. 24, 2023, 12:14 p.m.
Updates:
-
Time: March 6, 2023, 10:35 a.m.Status: ResolvedUpdate: Issue has been fixed and the graphing platform is working as expected
-
Time: Feb. 24, 2023, 12:14 p.m.Status: IdentifiedUpdate: We are aware about graphing issue on safetynet dashboard affecting safetynet customers. There is no service impact to Browsing/Safetynet Service. Our Engineers are actively working to resolve the issue.
Windows Web Hosting Platform Unavailable
Description: We have monitored the device and could see services remains stable. We will now close this incident and continue to monitor the service.
Status: Resolved
Impact: None | Started At: Feb. 10, 2023, 12:02 p.m.
Updates:
-
Time: Feb. 10, 2023, 5:13 p.m.Status: ResolvedUpdate: We have monitored the device and could see services remains stable. We will now close this incident and continue to monitor the service.
-
Time: Feb. 10, 2023, 12:02 p.m.Status: MonitoringUpdate: We are aware of a brief downtime which has affected our Windows Web Hosting Platform. Websites hosted on the affected server were down for a brief time period.The Sites are back up live. We are closely monitoring the device.
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Frequently Asked Questions - RM Internet & E-safety
Is there a RM Internet & E-safety outage?
The current status of RM Internet & E-safety is: Minor Outage
Where can I find the official status page of RM Internet & E-safety?
The official status page for RM Internet & E-safety is
here
How can I get notified if RM Internet & E-safety is down or experiencing an outage?
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What does RM Internet & E-safety do?
RM assists in achieving assessment goals and collaborating with global assessment providers to aid organizations in navigating digital transformation complexities.