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Is there an Splashtop outage?

Splashtop status: Systems Active

Last checked: 8 minutes ago

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Splashtop outages and incidents

Outage and incident data over the last 30 days for Splashtop.

There have been 0 outages or incidents for Splashtop in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Splashtop

Outlogger tracks the status of these components for Xero:

Mirroring360 service Active
Splashtop corporate website Active
Splashtop remote desktop service Active
Splashtop web console in EU (my.splashtop.eu) Active
Splashtop web console (my.splashtop.com) Active
Splashtop Vault (EU) Active
Splashtop Vault (Global) Active
Component Status
Mirroring360 service Active
Splashtop corporate website Active
Splashtop remote desktop service Active
Splashtop web console in EU (my.splashtop.eu) Active
Splashtop web console (my.splashtop.com) Active
Active
Splashtop Vault (EU) Active
Splashtop Vault (Global) Active

Latest Splashtop outages and incidents.

View the latest incidents for Splashtop and check for official updates:

Updates:

  • Time: Sept. 24, 2020, 6:45 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 24, 2020, 5:04 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 23, 2020, 6:32 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 23, 2020, 5:36 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that chrome users are not able to use our Mirroring 360 service cross different networks with Mirroring ID.

Updates:

  • Time: Aug. 30, 2020, 2:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 30, 2020, 12:21 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 30, 2020, 11:43 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 30, 2020, 11:38 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 30, 2020, 11:35 a.m.
    Status: Investigating
    Update: Some customers are reporting inability to log in or connect to certain computers. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

Updates:

  • Time: July 13, 2020, 5 p.m.
    Status: Postmortem
    Update: approximately 30 minutes after the incident, increased relay servers and capacity
  • Time: July 13, 2020, 4:59 p.m.
    Status: Resolved
    Update: Some customers reported issues connecting to Splashtop relay servers.

Updates:

  • Time: March 25, 2020, 3:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 25, 2020, 2:07 p.m.
    Status: Investigating
    Update: We've just confirmed that one of the datacenters in London had degraded network performance this morning between 6:30am to 6:40am PDT resulting in slower-than-normal connections and some disconnections. Connections were automatically rerouted to redundant servers, and all services are recovered and performing normally.

Updates:

  • Time: March 24, 2020, 11:11 p.m.
    Status: Postmortem
    Update: Between 10:20AM-10:40AM PDT, some of our servers in the US West Coast region experienced intermittent network issues. We promptly scaled up and failed over to other servers in the West Coast region. During this time, user sessions handled by the affected servers were dropped. All connectivity should have returned to normal after user endpoints automatically re-attached to new servers. Duration of connectivity issues for the affected users should be in the range of 15-30 minutes. We apologize for the delayed posting of information for this incident.
  • Time: March 24, 2020, 9:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 24, 2020, 9:07 p.m.
    Status: Investigating
    Update: we have identified the affected datacenter in US west region.
  • Time: March 24, 2020, 9:02 p.m.
    Status: Investigating
    Update: We've just confirmed that one of the datacenters had degraded network performance this morning between 10:20am to 10:40am PDT resulting in slower-than-normal connections and some disconnections.  Connections were automatically rerouted to redundant servers, and all services are recovered and performing normally.

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Frequently Asked Questions - Splashtop

Is there a Splashtop outage?
The current status of Splashtop is: Systems Active
Where can I find the official status page of Splashtop?
The official status page for Splashtop is here
How can I get notified if Splashtop is down or experiencing an outage?
To get notified of any status changes to Splashtop, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Splashtop every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Splashtop do?
Splashtop offers secure and efficient remote solutions for work, support, and learning at an affordable price, with high user satisfaction.

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