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Is there an Spreedly outage?

Spreedly status: Minor Outage

Last checked: 31 seconds ago

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Spreedly outages and incidents

Outage and incident data over the last 30 days for Spreedly.

There have been 1 outages or incidents for Spreedly in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Spreedly

Outlogger tracks the status of these components for Xero:

3DS Gateway Specific Active
3DS Global Active
Core Secondary API Active
Core Transactional API Active
Express Active
iFrame Active
Payment Method Distribution (PMD) Active
Account Updater Active
Account Updater Callbacks Active
BIN MetaData Active
Fingerprinting Active
Network Tokenization Active
ACH Active
Apple Pay Active
Click to Pay (C2P) Active
Ebanx Local Payment Methods Active
Google Pay Active
Paypal & Offsite Payments Active
PPRO Local Payment Methods Active
Stripe Alternative Payment Methods Active
Adyen Active
Authorize.net Active
Braintree Active
Cybersource Performance Issues
Elavon Active
Gateways Active
Mercado Pago Active
NMI Active
Orbital Active
Payflow Pro Active
PayPal Active
Stripe API Active
Worldpay Active
app.spreedly.com Active
Docs.spreedly.com Active
Spreedly.com Active
Spreedly Dashboard Active
Component Status
3DS Gateway Specific Active
3DS Global Active
Core Secondary API Active
Core Transactional API Active
Express Active
iFrame Active
Payment Method Distribution (PMD) Active
Active
Account Updater Active
Account Updater Callbacks Active
BIN MetaData Active
Fingerprinting Active
Network Tokenization Active
Active
ACH Active
Apple Pay Active
Click to Pay (C2P) Active
Ebanx Local Payment Methods Active
Google Pay Active
Paypal & Offsite Payments Active
PPRO Local Payment Methods Active
Stripe Alternative Payment Methods Active
Performance Issues
Adyen Active
Authorize.net Active
Braintree Active
Cybersource Performance Issues
Elavon Active
Gateways Active
Mercado Pago Active
NMI Active
Orbital Active
Payflow Pro Active
PayPal Active
Stripe API Active
Worldpay Active
Active
app.spreedly.com Active
Docs.spreedly.com Active
Spreedly.com Active
Spreedly Dashboard Active

Latest Spreedly outages and incidents.

View the latest incidents for Spreedly and check for official updates:

Updates:

  • Time: July 31, 2024, 5:16 p.m.
    Status: Resolved
    Update: From 2024-07-31 12:19:00 (time) EDT until 12:20:00 EDT this afternoon, or approximately one (1) minute, we detected an issue that resulted in minor intermittent 500 errors. Our team has implemented a solution to rectify the problem, and we are currently monitoring the system, but consider this incident resolved.

Updates:

  • Time: July 19, 2024, 12:45 p.m.
    Status: Resolved
    Update: After closely monitoring our reporting systems and confirming that all systems are stable and functioning as expected, this incident is considered resolved. 
 We apologize for any inconvenience or disruption.
  • Time: July 19, 2024, 4:03 a.m.
    Status: Monitoring
    Update: The Spreedly team has identified and implemented a fix to resolve the delay in our API listing endpoint and dashboard reporting. This delay did not affect the state or success of customer transactions, but reporting during this time frame may not be accurately reflected. This incident is being closely monitored, and we apologize for any inconvenience or disruption.
  • Time: July 18, 2024, 7:59 p.m.
    Status: Identified
    Update: We have identified a gap in reporting for some customers listing recent transactions using the API listing endpoints, which may affect /v1/transactions/ and list Payment Methods /v1/payment_methods. We are aware of the issue and are working to implement a fix.

Updates:

  • Time: July 19, 2024, 12:45 p.m.
    Status: Resolved
    Update: After closely monitoring our reporting systems and confirming that all systems are stable and functioning as expected, this incident is considered resolved. 
 We apologize for any inconvenience or disruption.
  • Time: July 19, 2024, 4:03 a.m.
    Status: Monitoring
    Update: The Spreedly team has identified and implemented a fix to resolve the delay in our API listing endpoint and dashboard reporting. This delay did not affect the state or success of customer transactions, but reporting during this time frame may not be accurately reflected. This incident is being closely monitored, and we apologize for any inconvenience or disruption.
  • Time: July 18, 2024, 7:59 p.m.
    Status: Identified
    Update: We have identified a gap in reporting for some customers listing recent transactions using the API listing endpoints, which may affect /v1/transactions/ and list Payment Methods /v1/payment_methods. We are aware of the issue and are working to implement a fix.

Updates:

  • Time: May 31, 2024, 9:37 p.m.
    Status: Postmortem
    Update: # May 30, 2024 —Delays in listing transactions using the API listing endpoints # Executive Summary During a routine maintenance event, a piece of software responsible for reporting activity to systems used to generate customer reports and API listing endpoints silently failed to start. During the 40 minutes in which the software was non-functional, API calls for listing transactions and payment methods created in this timeframe would not have been reported. This reporting issue did not affect the outcome of customer transactions, only the ability for Spreedly systems to report that data to customers. After correcting the issue, Spreedly backfilled all available payment method and transaction data to reporting systems. # What Happened On 2024-05-30 at 15:15 UTC, production traffic was switched to a newly updated system responsible for generating customer activity data. This system silently failed to produce the necessary information, which resulted in a data gap. Upon automated alerting at 15:37, the team halted their maintenance work and reverted the system to a known good state by 15:50. After confirming that all systems were functioning normally and that no transactions were impacted, the team gathered all available data and replayed the data into the system so that reporting systems would accurately reflect that data. ## Next Steps Spreedly will continue to work to eliminate the possibility of silent failures of this functionality, testing to prevent non-functional reporting to receive production traffic, and introduce additional automated monitoring that will more quickly identify any loss of reporting volume. ## Conclusion Spreedly values the trust our customers place in us to handle one of the most critical aspects of their business, and welcome the opportunity to discuss any questions, concerns, or comments you have regarding this incident. Please reach out to our support staff or your account management team with your concerns.
  • Time: May 30, 2024, 6:37 p.m.
    Status: Resolved
    Update: The Spreedly team has identified and corrected the cause for the gap in reporting data for some customers. Reporting is affected for both API and Dashboard users during the period of time from 2024-05-30 15:15 - 2024-05-30 15:55 UTC. This gap did not affect the state or success of customer transactions, but reporting during this time frame may not reflect those transactions. We have confirmed that reporting outside of the specified time range is fully functional. We will communicate when reporting data has been corrected via the post-mortem for this incident.
  • Time: May 30, 2024, 4:10 p.m.
    Status: Identified
    Update: We have identified a gap in reporting for some customers listing recent transactions using the API listing endpoints, which may affect /v1/transactions/<token> and list Payment Methods /v1/payment_methods. We are aware of the issue and are working to implement a fix.

Updates:

  • Time: May 31, 2024, 9:37 p.m.
    Status: Postmortem
    Update: # May 30, 2024 —Delays in listing transactions using the API listing endpoints # Executive Summary During a routine maintenance event, a piece of software responsible for reporting activity to systems used to generate customer reports and API listing endpoints silently failed to start. During the 40 minutes in which the software was non-functional, API calls for listing transactions and payment methods created in this timeframe would not have been reported. This reporting issue did not affect the outcome of customer transactions, only the ability for Spreedly systems to report that data to customers. After correcting the issue, Spreedly backfilled all available payment method and transaction data to reporting systems. # What Happened On 2024-05-30 at 15:15 UTC, production traffic was switched to a newly updated system responsible for generating customer activity data. This system silently failed to produce the necessary information, which resulted in a data gap. Upon automated alerting at 15:37, the team halted their maintenance work and reverted the system to a known good state by 15:50. After confirming that all systems were functioning normally and that no transactions were impacted, the team gathered all available data and replayed the data into the system so that reporting systems would accurately reflect that data. ## Next Steps Spreedly will continue to work to eliminate the possibility of silent failures of this functionality, testing to prevent non-functional reporting to receive production traffic, and introduce additional automated monitoring that will more quickly identify any loss of reporting volume. ## Conclusion Spreedly values the trust our customers place in us to handle one of the most critical aspects of their business, and welcome the opportunity to discuss any questions, concerns, or comments you have regarding this incident. Please reach out to our support staff or your account management team with your concerns.
  • Time: May 30, 2024, 6:37 p.m.
    Status: Resolved
    Update: The Spreedly team has identified and corrected the cause for the gap in reporting data for some customers. Reporting is affected for both API and Dashboard users during the period of time from 2024-05-30 15:15 - 2024-05-30 15:55 UTC. This gap did not affect the state or success of customer transactions, but reporting during this time frame may not reflect those transactions. We have confirmed that reporting outside of the specified time range is fully functional. We will communicate when reporting data has been corrected via the post-mortem for this incident.
  • Time: May 30, 2024, 4:10 p.m.
    Status: Identified
    Update: We have identified a gap in reporting for some customers listing recent transactions using the API listing endpoints, which may affect /v1/transactions/<token> and list Payment Methods /v1/payment_methods. We are aware of the issue and are working to implement a fix.

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Frequently Asked Questions - Spreedly

Is there a Spreedly outage?
The current status of Spreedly is: Minor Outage
Where can I find the official status page of Spreedly?
The official status page for Spreedly is here
How can I get notified if Spreedly is down or experiencing an outage?
To get notified of any status changes to Spreedly, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Spreedly every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Spreedly do?
Spreedly connects businesses to payment services in 100+ countries through a single API connection, as a leading Payments Orchestration Platform.

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