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Is there an Edmentum outage?

Edmentum status: Systems Active

Last checked: 10 minutes ago

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Edmentum outages and incidents

Outage and incident data over the last 30 days for Edmentum.

There have been 2 outages or incidents for Edmentum in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Edmentum

Outlogger tracks the status of these components for Xero:

Assessments Active
Calvert Learning - Calvert Teaching Navigator Active
Courseware Active
Edmentum Support (Web and Phone) Active
Exact Path Active
Study Island Active
Apex Courses Active
Apex Tutorials Active
Genius SIS Active
Courseware API Active
LTI - Calvert Active
LTI - Courseware Active
LTI - Exact Path Active
Component Status
Assessments Active
Calvert Learning - Calvert Teaching Navigator Active
Courseware Active
Edmentum Support (Web and Phone) Active
Exact Path Active
Study Island Active
Active
Apex Courses Active
Apex Tutorials Active
Active
Genius SIS Active
Active
Courseware API Active
LTI - Calvert Active
LTI - Courseware Active
LTI - Exact Path Active

Latest Edmentum outages and incidents.

View the latest incidents for Edmentum and check for official updates:

Updates:

  • Time: March 8, 2022, 5:49 p.m.
    Status: Resolved
    Update: The implemented fix has continued to work as expected. The affected toll free phone lines now fully operational. We will continue to monitor performance. Thank you for your patience.
  • Time: March 8, 2022, 5:16 p.m.
    Status: Monitoring
    Update: We are seeing improved functionality with the ALVS toll free Support line. We will continue to monitor to ensure performance remains stable.
  • Time: March 8, 2022, 4:17 p.m.
    Status: Identified
    Update: We are seeing improved functionality with the Apex toll free Support line and are monitoring the vendor’s progress towards full resolution.
  • Time: March 8, 2022, 4:11 p.m.
    Status: Identified
    Update: The vendor has identified the issue and is working on a fix.
  • Time: March 8, 2022, 3:56 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with our ALVS toll free phone numbers. We have contacted our telephony vendor and are working toward a resolution as quickly as possible. Customers can use the direct line alternatives or the Edmentum main Support line. 1.206.589.1573 (Apex Support) 1.206.752.2739 (ALVS Support) 1.800.447.5286 (Edmentum Main) Also, please visit our support site for the other options we have to contact our Support Team. https://www.edmentum.com/support

Updates:

  • Time: March 8, 2022, 5:49 p.m.
    Status: Resolved
    Update: The implemented fix has continued to work as expected. The affected toll free phone lines now fully operational. We will continue to monitor performance. Thank you for your patience.
  • Time: March 8, 2022, 5:16 p.m.
    Status: Monitoring
    Update: We are seeing improved functionality with the ALVS toll free Support line. We will continue to monitor to ensure performance remains stable.
  • Time: March 8, 2022, 4:17 p.m.
    Status: Identified
    Update: We are seeing improved functionality with the Apex toll free Support line and are monitoring the vendor’s progress towards full resolution.
  • Time: March 8, 2022, 4:11 p.m.
    Status: Identified
    Update: The vendor has identified the issue and is working on a fix.
  • Time: March 8, 2022, 3:56 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with our ALVS toll free phone numbers. We have contacted our telephony vendor and are working toward a resolution as quickly as possible. Customers can use the direct line alternatives or the Edmentum main Support line. 1.206.589.1573 (Apex Support) 1.206.752.2739 (ALVS Support) 1.800.447.5286 (Edmentum Main) Also, please visit our support site for the other options we have to contact our Support Team. https://www.edmentum.com/support

Updates:

  • Time: Feb. 28, 2022, 8:30 p.m.
    Status: Resolved
    Update: The application has continued to operate as expected. We will continue to monitor performance.
  • Time: Feb. 28, 2022, 8:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring performance.
  • Time: Feb. 28, 2022, 4:53 p.m.
    Status: Identified
    Update: Our partners at Genius SIS have acknowledged the issue and are working to resolve it as quickly as possible.
  • Time: Feb. 28, 2022, 4:12 p.m.
    Status: Investigating
    Update: We are currently investigating an issue involving customers unable to logon via Genius SIS. We are working with our partners at Genius SIS on the issue.

Updates:

  • Time: Feb. 28, 2022, 8:30 p.m.
    Status: Resolved
    Update: The application has continued to operate as expected. We will continue to monitor performance.
  • Time: Feb. 28, 2022, 8:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring performance.
  • Time: Feb. 28, 2022, 4:53 p.m.
    Status: Identified
    Update: Our partners at Genius SIS have acknowledged the issue and are working to resolve it as quickly as possible.
  • Time: Feb. 28, 2022, 4:12 p.m.
    Status: Investigating
    Update: We are currently investigating an issue involving customers unable to logon via Genius SIS. We are working with our partners at Genius SIS on the issue.

Updates:

  • Time: Jan. 31, 2022, 6:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 31, 2022, 6:13 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 31, 2022, 6:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 31, 2022, 5:01 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 31, 2022, 4:39 p.m.
    Status: Investigating
    Update: We are aware of reports that users may be experiencing issues within Calvert Learning. Users may experience slowness within the product. We are working to resolve this issue now.

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Frequently Asked Questions - Edmentum

Is there a Edmentum outage?
The current status of Edmentum is: Systems Active
Where can I find the official status page of Edmentum?
The official status page for Edmentum is here
How can I get notified if Edmentum is down or experiencing an outage?
To get notified of any status changes to Edmentum, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Edmentum every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Edmentum do?
Edmentum partners with educators to develop proven and user-friendly learning technology solutions, advancing education.

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