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Is there an Edmentum outage?

Edmentum status: Systems Active

Last checked: 38 seconds ago

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Edmentum outages and incidents

Outage and incident data over the last 30 days for Edmentum.

There have been 2 outages or incidents for Edmentum in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Edmentum

Outlogger tracks the status of these components for Xero:

Assessments Active
Calvert Learning - Calvert Teaching Navigator Active
Courseware Active
Edmentum Support (Web and Phone) Active
Exact Path Active
Study Island Active
Apex Courses Active
Apex Tutorials Active
Genius SIS Active
Courseware API Active
LTI - Calvert Active
LTI - Courseware Active
LTI - Exact Path Active
Component Status
Assessments Active
Calvert Learning - Calvert Teaching Navigator Active
Courseware Active
Edmentum Support (Web and Phone) Active
Exact Path Active
Study Island Active
Active
Apex Courses Active
Apex Tutorials Active
Active
Genius SIS Active
Active
Courseware API Active
LTI - Calvert Active
LTI - Courseware Active
LTI - Exact Path Active

Latest Edmentum outages and incidents.

View the latest incidents for Edmentum and check for official updates:

Updates:

  • Time: Dec. 14, 2021, 1:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 14, 2021, 1:31 p.m.
    Status: Monitoring
    Update: A fix has been implemented that has resolved the issue and we are continuing to monitor the application
  • Time: Dec. 14, 2021, 12:33 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with a third party provider that is causing intermittent issues with logging in and launching content. We are working with their support team to address this as soon as possible. This will not impact a student's ability to save work. We will continue to post updates to this page as we work to resolve this.
  • Time: Dec. 14, 2021, 12:33 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with a third party provider that is causing intermittent issues with logging in and launching content. We are working with their support team to address this as soon as possible. This will not impact a student's ability to save work. We will continue to post updates to this page as we work to resolve this.

Updates:

  • Time: Dec. 13, 2021, 8 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 13, 2021, 7:26 p.m.
    Status: Monitoring
    Update: A fix has been implemented and performance is beginning to return to normal levels. We are continuing to monitor the situation closely to ensure no further issues are experienced.
  • Time: Dec. 13, 2021, 3:55 p.m.
    Status: Investigating
    Update: We have identified the cause of the intermittent issues to be with one of the service providers. We are currently working with their support in an escalated fashion to remediate the issues as soon as possible.
  • Time: Dec. 13, 2021, 2:44 p.m.
    Status: Investigating
    Update: We have determined that this issue is causing intermittent errors launching content in both Courseware and Exact Path.
  • Time: Dec. 13, 2021, 2:11 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where Courseware Tutorials are not loading in ELF.

Updates:

  • Time: Dec. 13, 2021, 8 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 13, 2021, 7:26 p.m.
    Status: Monitoring
    Update: A fix has been implemented and performance is beginning to return to normal levels. We are continuing to monitor the situation closely to ensure no further issues are experienced.
  • Time: Dec. 13, 2021, 3:55 p.m.
    Status: Investigating
    Update: We have identified the cause of the intermittent issues to be with one of the service providers. We are currently working with their support in an escalated fashion to remediate the issues as soon as possible.
  • Time: Dec. 13, 2021, 2:44 p.m.
    Status: Investigating
    Update: We have determined that this issue is causing intermittent errors launching content in both Courseware and Exact Path.
  • Time: Dec. 13, 2021, 2:11 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where Courseware Tutorials are not loading in ELF.

Updates:

  • Time: Dec. 11, 2021, 1:28 a.m.
    Status: Resolved
    Update: The application has continued to operate as expected. We will continue to monitor performance.
  • Time: Dec. 11, 2021, 1:28 a.m.
    Status: Resolved
    Update: The application has continued to operate as expected. We will continue to monitor performance.
  • Time: Dec. 10, 2021, 11:42 p.m.
    Status: Monitoring
    Update: We are monitoring the propagation of fix that Genius SIS put into place.
  • Time: Dec. 10, 2021, 11:42 p.m.
    Status: Monitoring
    Update: We are monitoring the propagation of fix that Genius SIS put into place.
  • Time: Dec. 10, 2021, 11:34 p.m.
    Status: Identified
    Update: Genius SIS has acknowledged the issue are implementing a fix.
  • Time: Dec. 10, 2021, 11:34 p.m.
    Status: Identified
    Update: Genius SIS has acknowledged the issue are implementing a fix.
  • Time: Dec. 10, 2021, 10:04 p.m.
    Status: Investigating
    Update: We are aware of DNS resolution issues for Genius SIS causing the site to be inaccessible for some customers. We are working with our partners at Genius SIS to investigate the issue.
  • Time: Dec. 10, 2021, 10:04 p.m.
    Status: Investigating
    Update: We are aware of DNS resolution issues for Genius SIS causing the site to be inaccessible for some customers. We are working with our partners at Genius SIS to investigate the issue.

Updates:

  • Time: Nov. 29, 2021, 5 p.m.
    Status: Resolved
    Update: Sign-in via Clever SSO is now fully functional after a fix was implemented by Clever.
  • Time: Nov. 29, 2021, 3:41 p.m.
    Status: Monitoring
    Update: Clever has applied a fix and is monitoring the issue. SSO logins appear to be functional at this time.
  • Time: Nov. 29, 2021, 2:43 p.m.
    Status: Identified
    Update: Clever has acknowledged the issue. More details can be found on their status page at the following URL: https://status.clever.com/incidents/q2tc9hk8rblm
  • Time: Nov. 29, 2021, 2:35 p.m.
    Status: Investigating
    Update: We are aware of reports that Clever Single Sign-On (SSO) may not accessible for some customers. Clever has acknowledged the issue. More details can be found on their status page at the following URL: https://status.clever.com/incidents/q2tc9hk8rblm

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Frequently Asked Questions - Edmentum

Is there a Edmentum outage?
The current status of Edmentum is: Systems Active
Where can I find the official status page of Edmentum?
The official status page for Edmentum is here
How can I get notified if Edmentum is down or experiencing an outage?
To get notified of any status changes to Edmentum, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Edmentum every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Edmentum do?
Edmentum partners with educators to develop proven and user-friendly learning technology solutions, advancing education.

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