Is there an SYNAQ outage?
SYNAQ status: Systems Active
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for SYNAQ and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for SYNAQ and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for SYNAQ.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| SYNAQ Archive | Active |
| SYNAQ Branding | Active |
| SYNAQ Cloud Mail | Active |
| SYNAQ Continuity | Active |
| SYNAQ Q Portal | Active |
| SYNAQ Securemail | Active |
View the latest incidents for SYNAQ and check for official updates:
Description: Dear Clients, The SYNAQ Cloud Mail issue has been resolved and the service has returned to optimal functionality.
Status: Resolved
Impact: Major | Started At: Dec. 3, 2020, 2:20 p.m.
Description: Summary and Impact to Customers On Tuesday 10th November 2020 from 15:40 to 16:30, SYNAQ Cloud Mail experienced a mail authentication incident. The resultant impact of the event was that users using IMAP, POP3 and SMTP to auth could not access the platform. Root cause and Solution The root cause of this event was due to a error with the deployment of a new SSL cert into the environment. This was tested in staging and pre-prod and passed tests successfully. Staging and Pre-Prod only make use of one authentication server and this configuration was deployed to production. This caused all production auth requests to attempt to authenticate against a single auth server and this server could not handle all the requests. This process has been performed many times without issue in the past, and human error caused the pre-prod configuration to incorrectly be applied to production. In order to resolve this issue, the production configuration was reapplied and authentication was served all auth servers in the cluster. Remediation Actions • Staging and Pre-Prod configuration has been updated to match Production and include all auth servers in its configuration. • New monitoring alerts have been built and deployed to detect if this scenario ever re-occurs.
Status: Postmortem
Impact: None | Started At: Nov. 10, 2020, 2:23 p.m.
Description: Summary and Impact to Customers On Tuesday 10th November 2020 from 15:40 to 16:30, SYNAQ Cloud Mail experienced a mail authentication incident. The resultant impact of the event was that users using IMAP, POP3 and SMTP to auth could not access the platform. Root cause and Solution The root cause of this event was due to a error with the deployment of a new SSL cert into the environment. This was tested in staging and pre-prod and passed tests successfully. Staging and Pre-Prod only make use of one authentication server and this configuration was deployed to production. This caused all production auth requests to attempt to authenticate against a single auth server and this server could not handle all the requests. This process has been performed many times without issue in the past, and human error caused the pre-prod configuration to incorrectly be applied to production. In order to resolve this issue, the production configuration was reapplied and authentication was served all auth servers in the cluster. Remediation Actions • Staging and Pre-Prod configuration has been updated to match Production and include all auth servers in its configuration. • New monitoring alerts have been built and deployed to detect if this scenario ever re-occurs.
Status: Postmortem
Impact: None | Started At: Nov. 10, 2020, 2:23 p.m.
Description: Dear Clients, The SYNAQ Cloud Mail Incident has been resolved and the service has returned to optimal functionality.
Status: Resolved
Impact: Major | Started At: Sept. 28, 2020, 11:44 a.m.
Description: Dear Clients, The SYNAQ Cloud Mail Incident has been resolved and the service has returned to optimal functionality.
Status: Resolved
Impact: Major | Started At: Sept. 28, 2020, 11:44 a.m.
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