Time: Dec. 15, 2021, 5:45 a.m.

Status: Resolved

Update: During our December release that was deployed on December 11, 2021 we made some exciting changes to the planning board, one of these changes were on our Revenue Forecasting screen. On December 13, 2021 we came across one issue that was impacting the ability to expand the view of some projects in Revenue Forecasting. This issue was resolved this morning, December 15, 2021.

Time: Dec. 15, 2021, 5:45 a.m.

Status: Resolved

Update: During our December release that was deployed on December 11, 2021 we made some exciting changes to the planning board, one of these changes were on our Revenue Forecasting screen. On December 13, 2021 we came across one issue that was impacting the ability to expand the view of some projects in Revenue Forecasting. This issue was resolved this morning, December 15, 2021.

Time: Dec. 15, 2021, 5:24 a.m.

Status: Resolved

Update: On December 10, 2020 at Approx. 3 PM (AEST) we experienced a short outage in the Synergy Cloud application. Our development team investigated this immediately and found the root cause, the issue was resolved in approx. 20 minutes and we have put measures in place to prevent this happening again.

Time: Dec. 15, 2021, 5:24 a.m.

Status: Resolved

Update: On December 10, 2020 at Approx. 3 PM (AEST) we experienced a short outage in the Synergy Cloud application. Our development team investigated this immediately and found the root cause, the issue was resolved in approx. 20 minutes and we have put measures in place to prevent this happening again.

Time: Aug. 23, 2021, 1:47 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: Aug. 19, 2021, 11:16 p.m.

Status: Monitoring

Update: We released a hotfix last night to remove any transactions outside the invoices 'from' and 'to' dates and return these to WIP. We are continuing to monitor for any further issues.

Time: Aug. 19, 2021, 7:23 a.m.

Status: Monitoring

Update: Tonight at approximately 10pm (AEST) we'll deploy a final fix that updates previously incorrect invoices. Key information: - This fix updates the transactions on your invoices to have correct invoice values. - It also removes any transactions outside the range of your invoices 'from' and 'to' dates (and returns them to WIP). - No invoice totals will change, and all invoice totals are currently correct - this fix will not change the value of invoice; there is no risk your clients will pay incorrect invoice values, nor will there be a need to reissue invoices. - As a result of this fix, transaction reporting will be correct.

Time: Aug. 19, 2021, 1:18 a.m.

Status: Monitoring

Update: Last night at 9:30pm 18/08/2021 (AEST) we deployed a fix that prevents any invoices being created in the future having incorrect transaction values. Invoices can now be created without the risk of incorrect transaction values. We're in the process of testing a further fix (deployed today - ETA still unknown), which will retroactively update the transaction values attached to affected invoices, and remove any transactions from outside the 'from' and 'to' dates you've applied. Key information: - All invoice values are correct - invoices can be issued. - Transaction reporting will be incorrect until we retroactively update the transaction values on affected invoices. - Some WIP may not be available until we do that fix. - Draft invoices can either be deleted and recreated or uncheck & check invoice stages before finalising - info in this article (https://intercom.help/total-synergy/en/articles/5504656-invoice-workaround-18-08-2021-august-2021-release)