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Is there an Total Synergy outage?

Total Synergy status: Systems Active

Last checked: 31 seconds ago

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Total Synergy outages and incidents

Outage and incident data over the last 30 days for Total Synergy.

There have been 2 outages or incidents for Total Synergy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Total Synergy

Outlogger tracks the status of these components for Xero:

Synergy App Active
API Active
Synergy Analytics / Analytics Plus Active
MYOB ARL Active
QuickBooks Online (QBO) Active
Sage 50 Active
Wiise Active
Xero Ltd - API Accounting API Active
Component Status
Synergy App Active
Active
API Active
Synergy Analytics / Analytics Plus Active
Active
MYOB ARL Active
QuickBooks Online (QBO) Active
Sage 50 Active
Wiise Active
Xero Ltd - API Accounting API Active

Latest Total Synergy outages and incidents.

View the latest incidents for Total Synergy and check for official updates:

Updates:

  • Time: Aug. 23, 2021, 1:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 19, 2021, 11:16 p.m.
    Status: Monitoring
    Update: We released a hotfix last night to remove any transactions outside the invoices 'from' and 'to' dates and return these to WIP. We are continuing to monitor for any further issues.
  • Time: Aug. 19, 2021, 7:23 a.m.
    Status: Monitoring
    Update: Tonight at approximately 10pm (AEST) we'll deploy a final fix that updates previously incorrect invoices. Key information: - This fix updates the transactions on your invoices to have correct invoice values. - It also removes any transactions outside the range of your invoices 'from' and 'to' dates (and returns them to WIP). - No invoice totals will change, and all invoice totals are currently correct - this fix will not change the value of invoice; there is no risk your clients will pay incorrect invoice values, nor will there be a need to reissue invoices. - As a result of this fix, transaction reporting will be correct.
  • Time: Aug. 19, 2021, 1:18 a.m.
    Status: Monitoring
    Update: Last night at 9:30pm 18/08/2021 (AEST) we deployed a fix that prevents any invoices being created in the future having incorrect transaction values. Invoices can now be created without the risk of incorrect transaction values. We're in the process of testing a further fix (deployed today - ETA still unknown), which will retroactively update the transaction values attached to affected invoices, and remove any transactions from outside the 'from' and 'to' dates you've applied. Key information: - All invoice values are correct - invoices can be issued. - Transaction reporting will be incorrect until we retroactively update the transaction values on affected invoices. - Some WIP may not be available until we do that fix. - Draft invoices can either be deleted and recreated or uncheck & check invoice stages before finalising - info in this article (https://intercom.help/total-synergy/en/articles/5504656-invoice-workaround-18-08-2021-august-2021-release)

Updates:

  • Time: Aug. 19, 2021, 3:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 17, 2021, 3:25 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 17, 2021, 1:44 a.m.
    Status: Identified
    Update: We're currently aware of an issue that causes an error message to appear when attempting to save changes to a Work Breakdown that contains 'Completed' Hourly Rate stages. Error message: "Stage fee / cap value cannot be less than NetInvoiceTotalExTax". We have identified the issue and will be deploying a fix at 12:30 PM AEST.

Updates:

  • Time: Aug. 19, 2021, 3:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 17, 2021, 3:25 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 17, 2021, 1:44 a.m.
    Status: Identified
    Update: We're currently aware of an issue that causes an error message to appear when attempting to save changes to a Work Breakdown that contains 'Completed' Hourly Rate stages. Error message: "Stage fee / cap value cannot be less than NetInvoiceTotalExTax". We have identified the issue and will be deploying a fix at 12:30 PM AEST.

Updates:

  • Time: Aug. 19, 2021, 10:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 17, 2021, 3:25 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 17, 2021, 1:38 a.m.
    Status: Identified
    Update: We're currently aware of an issue that affects work breakdown names and notes when you save them and they contain specific characters (non ascii). Saving causes the stage/task names/notes to replace any special characters with "???". We have identified the issue and will be deploying a fix at 12:30 PM AEST.

Updates:

  • Time: Aug. 19, 2021, 10:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 17, 2021, 3:25 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 17, 2021, 1:38 a.m.
    Status: Identified
    Update: We're currently aware of an issue that affects work breakdown names and notes when you save them and they contain specific characters (non ascii). Saving causes the stage/task names/notes to replace any special characters with "???". We have identified the issue and will be deploying a fix at 12:30 PM AEST.

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Frequently Asked Questions - Total Synergy

Is there a Total Synergy outage?
The current status of Total Synergy is: Systems Active
Where can I find the official status page of Total Synergy?
The official status page for Total Synergy is here
How can I get notified if Total Synergy is down or experiencing an outage?
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