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Is there an Total Synergy outage?

Total Synergy status: Systems Active

Last checked: 5 minutes ago

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Total Synergy outages and incidents

Outage and incident data over the last 30 days for Total Synergy.

There have been 2 outages or incidents for Total Synergy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Total Synergy

Outlogger tracks the status of these components for Xero:

Synergy App Active
API Active
Synergy Analytics / Analytics Plus Active
MYOB ARL Active
QuickBooks Online (QBO) Active
Sage 50 Active
Wiise Active
Xero Ltd - API Accounting API Active
Component Status
Synergy App Active
Active
API Active
Synergy Analytics / Analytics Plus Active
Active
MYOB ARL Active
QuickBooks Online (QBO) Active
Sage 50 Active
Wiise Active
Xero Ltd - API Accounting API Active

Latest Total Synergy outages and incidents.

View the latest incidents for Total Synergy and check for official updates:

Updates:

  • Time: March 28, 2022, 2:09 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 27, 2022, 11:30 p.m.
    Status: Monitoring
    Update: A fix has been implemented to resolve this morning's platform slowness and the platform is back online. Our development team will continue to monitor the performance throughout the day. Sorry for the disruption to your day.
  • Time: March 27, 2022, 11:03 p.m.
    Status: Identified
    Update: Our development team have identified the issue causing the platform slowness this morning. There will be approx. 5 minutes of downtime while we implement a fix for this problem. We'll provide further updates when the service is taken down, and when it becomes available again.
  • Time: March 27, 2022, 10:32 p.m.
    Status: Investigating
    Update: We're investigating a number of reports of platform slowness this morning. Our development team are investigating this with high priority and we will provide updates as they become available.

Updates:

  • Time: March 28, 2022, 2:09 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 27, 2022, 11:30 p.m.
    Status: Monitoring
    Update: A fix has been implemented to resolve this morning's platform slowness and the platform is back online. Our development team will continue to monitor the performance throughout the day. Sorry for the disruption to your day.
  • Time: March 27, 2022, 11:03 p.m.
    Status: Identified
    Update: Our development team have identified the issue causing the platform slowness this morning. There will be approx. 5 minutes of downtime while we implement a fix for this problem. We'll provide further updates when the service is taken down, and when it becomes available again.
  • Time: March 27, 2022, 10:32 p.m.
    Status: Investigating
    Update: We're investigating a number of reports of platform slowness this morning. Our development team are investigating this with high priority and we will provide updates as they become available.

Updates:

  • Time: Feb. 28, 2022, 3:22 a.m.
    Status: Resolved
    Update: Our development team have isolated the cause of this issue, which was a small number of generating invoices stuck in the queue when being created. This incident is now resolved. If a particular invoice remains 'stuck' when loading, refreshing the page will resolve the problem. We're sorry for the disruption to your day! Update @ 1655 AEST - we received several more reports of this issue in the last hour, and our team again worked to resolve this. We anticipate a more robust fix for this issue to be deployed overnight this evening, and we'll update you as soon as we have new information.
  • Time: Feb. 28, 2022, 3:08 a.m.
    Status: Investigating
    Update: We're investigating a small number of reports of slowness in generating invoices. We'll post updates ASAP as we find the source of this issue and resolve it.

Updates:

  • Time: Feb. 28, 2022, 3:22 a.m.
    Status: Resolved
    Update: Our development team have isolated the cause of this issue, which was a small number of generating invoices stuck in the queue when being created. This incident is now resolved. If a particular invoice remains 'stuck' when loading, refreshing the page will resolve the problem. We're sorry for the disruption to your day! Update @ 1655 AEST - we received several more reports of this issue in the last hour, and our team again worked to resolve this. We anticipate a more robust fix for this issue to be deployed overnight this evening, and we'll update you as soon as we have new information.
  • Time: Feb. 28, 2022, 3:08 a.m.
    Status: Investigating
    Update: We're investigating a small number of reports of slowness in generating invoices. We'll post updates ASAP as we find the source of this issue and resolve it.

Updates:

  • Time: Feb. 25, 2022, 3:47 a.m.
    Status: Resolved
    Update: The issue with invoice slowness has been resolved. Thank you for your patience while we worked to resolve this issue.
  • Time: Feb. 25, 2022, 2:36 a.m.
    Status: Investigating
    Update: We've become aware of an issue impacting Invoices where there is slowness when generating or saving an invoice. Our development team are investigating this with high priority and we will provide updates as they become available.

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Frequently Asked Questions - Total Synergy

Is there a Total Synergy outage?
The current status of Total Synergy is: Systems Active
Where can I find the official status page of Total Synergy?
The official status page for Total Synergy is here
How can I get notified if Total Synergy is down or experiencing an outage?
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