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Is there an SynergySuite outage?

SynergySuite status: Systems Active

Last checked: 5 minutes ago

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SynergySuite outages and incidents

Outage and incident data over the last 30 days for SynergySuite.

There have been 0 outages or incidents for SynergySuite in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SynergySuite

Outlogger tracks the status of these components for Xero:

Data Services Active
EDI Active
Mobile Applications Active
POS Integrations Active
Tableau Active
Web Interface Active
Component Status
Data Services Active
EDI Active
Mobile Applications Active
POS Integrations Active
Tableau Active
Web Interface Active

Latest SynergySuite outages and incidents.

View the latest incidents for SynergySuite and check for official updates:

Updates:

  • Time: April 22, 2024, 3:48 p.m.
    Status: Resolved
    Update: Latency has been restored to normal levels
  • Time: April 22, 2024, 1:56 p.m.
    Status: Monitoring
    Update: Latency has continued to reduce over the last 3 hours but not at the desired pace. We shall now perform a manual reload of all recent data for the checks and payments datasources to reduce latency more quickly.
  • Time: April 22, 2024, 10:30 a.m.
    Status: Monitoring
    Update: We are experiencing increased levels of latency in our tableau payments and checks datasources. We have taken several steps to reduce the latency and are currently monitoring their effects

Updates:

  • Time: April 4, 2024, 4:48 p.m.
    Status: Resolved
    Update: The latency has been addressed
  • Time: April 4, 2024, 10:24 a.m.
    Status: Monitoring
    Update: We have identified a buildup of latency in replicating low level transaction data from our primary database into our data warehouse. We are monitoring the automated recovery of this process, which may take several hours to complete. This latency affects recently updated data in the following Tableau datasources: - Comps and Promos - Inventory Sales - Pos Read Details - Sales - Purchasing

Updates:

  • Time: March 13, 2024, 10:39 a.m.
    Status: Resolved
    Update: Latency has been returned to within normal limits and data warehouse views have been refreshed
  • Time: March 12, 2024, 8:41 p.m.
    Status: Monitoring
    Update: Steps have been taken to restore the latency to acceptable levels and to minimise the impact of any future latency buildups. Additional steps are in progress now to refresh outdated views. We will continue to monitor the progress of these remaining refreshes
  • Time: March 12, 2024, 12:51 p.m.
    Status: Monitoring
    Update: Latency continues to drop but we do not expect it to have fully recovered for several hours
  • Time: March 12, 2024, 8:49 a.m.
    Status: Monitoring
    Update: An increased latency has been detected in loading data into the tableau reporting database. As a result some changes to the data may not be reflected in tableau until it has fully caught up. This latency is affecting: - Checks - Payments - Transaction Lines We will continue to monitor and take steps to reduce this latency. Any affected tableau extracts will be refreshed once the latency has been resolved

Updates:

  • Time: Jan. 3, 2024, 1:14 p.m.
    Status: Resolved
    Update: The latency has been restored to normal levels
  • Time: Jan. 3, 2024, 10:58 a.m.
    Status: Identified
    Update: The current latency between the primary and reporting databases is above the normal levels. We are taking steps to reduce the latency. This affects tableau reporting on: - Transaction Lines - Payments - Checks

Updates:

  • Time: Nov. 16, 2023, 3:15 p.m.
    Status: Resolved
    Update: The refresh has completed successfully
  • Time: Nov. 16, 2023, 12:13 p.m.
    Status: Monitoring
    Update: We are performing a refresh of some data in our data warehouse that relates to low level stock take summary product data. This refresh will take several hours to complete and datasources that rely on this data may not be available during the refresh

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Frequently Asked Questions - SynergySuite

Is there a SynergySuite outage?
The current status of SynergySuite is: Systems Active
Where can I find the official status page of SynergySuite?
The official status page for SynergySuite is here
How can I get notified if SynergySuite is down or experiencing an outage?
To get notified of any status changes to SynergySuite, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SynergySuite every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SynergySuite do?
SynergySuite's cloud-based software enables efficient management of back-of-house operations, including inventory, purchasing, employee scheduling, and more, accessible via mobile devices.

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