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Is there an SynergySuite outage?

SynergySuite status: Systems Active

Last checked: 7 minutes ago

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SynergySuite outages and incidents

Outage and incident data over the last 30 days for SynergySuite.

There have been 0 outages or incidents for SynergySuite in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SynergySuite

Outlogger tracks the status of these components for Xero:

Data Services Active
EDI Active
Mobile Applications Active
POS Integrations Active
Tableau Active
Web Interface Active
Component Status
Data Services Active
EDI Active
Mobile Applications Active
POS Integrations Active
Tableau Active
Web Interface Active

Latest SynergySuite outages and incidents.

View the latest incidents for SynergySuite and check for official updates:

Updates:

  • Time: Nov. 21, 2022, 5:51 p.m.
    Status: Resolved
    Update: The final replication task has completed and all Tableau database tables are within normal latency. Any extracts based on the final table (shift revisions) will be manually updated now. Other extracts were updated earlier in the day as their data finished loading into the Tableau database.
  • Time: Nov. 21, 2022, 11:53 a.m.
    Status: Monitoring
    Update: A reload of portions of the Tableau database is ongoing and are progressing well. The remaining data to be loaded relate to Shifts and Inventory Counts. Any extracts not using these datasources are being refreshed now and Shift and Inventory Count extracts will be refreshed upon completion.
  • Time: Nov. 21, 2022, 9:08 a.m.
    Status: Investigating
    Update: A larger than usual latency has been detected between the tableau reporting database and the source database. This may cause stale data to appear in some tableau reports. Our engineers are investigating what may have caused this and options to reduce the latency as quickly as possible. Where possible manual intervention may be used to update reports directly from the source database.

Updates:

  • Time: Nov. 21, 2022, 5:51 p.m.
    Status: Resolved
    Update: The final replication task has completed and all Tableau database tables are within normal latency. Any extracts based on the final table (shift revisions) will be manually updated now. Other extracts were updated earlier in the day as their data finished loading into the Tableau database.
  • Time: Nov. 21, 2022, 11:53 a.m.
    Status: Monitoring
    Update: A reload of portions of the Tableau database is ongoing and are progressing well. The remaining data to be loaded relate to Shifts and Inventory Counts. Any extracts not using these datasources are being refreshed now and Shift and Inventory Count extracts will be refreshed upon completion.
  • Time: Nov. 21, 2022, 9:08 a.m.
    Status: Investigating
    Update: A larger than usual latency has been detected between the tableau reporting database and the source database. This may cause stale data to appear in some tableau reports. Our engineers are investigating what may have caused this and options to reduce the latency as quickly as possible. Where possible manual intervention may be used to update reports directly from the source database.

Updates:

  • Time: Nov. 8, 2022, 4:29 p.m.
    Status: Resolved
    Update: The rollback has been completed and missed extracts are currently being run now.
  • Time: Nov. 8, 2022, 12:19 p.m.
    Status: Identified
    Update: An issue was encountered in the earlier tableau server upgrade which will require a rollback. This process may take several hours to complete and tableau will be unavailable until the rollback has been completed.

Updates:

  • Time: Nov. 8, 2022, 4:29 p.m.
    Status: Resolved
    Update: The rollback has been completed and missed extracts are currently being run now.
  • Time: Nov. 8, 2022, 12:19 p.m.
    Status: Identified
    Update: An issue was encountered in the earlier tableau server upgrade which will require a rollback. This process may take several hours to complete and tableau will be unavailable until the rollback has been completed.

Updates:

  • Time: Oct. 10, 2022, 2:56 p.m.
    Status: Resolved
    Update: Services have been restarted and further scaled out in order to meet a spike in demand. We will continue to monitor performance
  • Time: Oct. 10, 2022, 2:13 p.m.
    Status: Investigating
    Update: We are investigating some sporadic degraded performance affecting a subset of requests to our servers and services
  • Time: Oct. 10, 2022, 2:13 p.m.
    Status: Investigating
    Update: We are investigating some sporadic degraded performance affecting a subset of requests to our servers and services

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Frequently Asked Questions - SynergySuite

Is there a SynergySuite outage?
The current status of SynergySuite is: Systems Active
Where can I find the official status page of SynergySuite?
The official status page for SynergySuite is here
How can I get notified if SynergySuite is down or experiencing an outage?
To get notified of any status changes to SynergySuite, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SynergySuite every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SynergySuite do?
SynergySuite's cloud-based software enables efficient management of back-of-house operations, including inventory, purchasing, employee scheduling, and more, accessible via mobile devices.

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