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Is there an Trustpilot outage?

Trustpilot status: Systems Active

Last checked: 7 seconds ago

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Trustpilot outages and incidents

Outage and incident data over the last 30 days for Trustpilot.

There have been 1 outages or incidents for Trustpilot in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Trustpilot

Outlogger tracks the status of these components for Xero:

emails Active
APIs Active
Business Portal Active
TrustBoxes Active
www.trustpilot.com Active
custom template Active
default-template Active
apps.trustpilot.com Active
blog.trustpilot.com Active
business.trustpilot.com Active
investors.trustpilot.com Active
legal.trustpilot.com Active
press.trustpilot.com Active
Component Status
emails Active
Active
APIs Active
Business Portal Active
TrustBoxes Active
www.trustpilot.com Active
Active
custom template Active
default-template Active
Active
apps.trustpilot.com Active
blog.trustpilot.com Active
business.trustpilot.com Active
investors.trustpilot.com Active
legal.trustpilot.com Active
press.trustpilot.com Active

Latest Trustpilot outages and incidents.

View the latest incidents for Trustpilot and check for official updates:

Updates:

  • Time: July 19, 2024, 7:33 p.m.
    Status: Resolved
    Update: We're happy to confirm that the backlog of delayed review invitation emails has been cleared. Thanks for your patience.
  • Time: July 19, 2024, 7:09 p.m.
    Status: Monitoring
    Update: We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.
  • Time: July 19, 2024, 7:08 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 19, 2024, 6:14 p.m.
    Status: Identified
    Update: We are aware of a delay in sending review invitation emails, effective from 17:26 BST. As of 19:02 BST review invitation emails are being successfully sent. This represents a period of ~90 minutes in which review invitation emails have been queued. We are actively working to process this backlog, and hope to have these emails delivered as soon as possible. Thanks for your patience.

Updates:

  • Time: July 4, 2024, 9:55 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 4, 2024, 9:03 a.m.
    Status: Monitoring
    Update: Invitations in the waiting queue are now being delivered and we are monitoring the results.
  • Time: July 3, 2024, 2:01 p.m.
    Status: Identified
    Update: We're continuing to work on resolving this issue, and we'll share updates as soon as we are able.
  • Time: July 3, 2024, 12:55 p.m.
    Status: Identified
    Update: We're continuing to work on resolving this issue, and we'll share updates as soon as we are able.
  • Time: July 3, 2024, 11:57 a.m.
    Status: Identified
    Update: We have identified the cause of the delay in sending default template invitations and are working to resolve the issue and clear the backlog as soon as practically possible. Thank you for your patience.
  • Time: July 3, 2024, 11:36 a.m.
    Status: Investigating
    Update: Some invitations sent using our default template have been queued up and not delivered due to an issue which we are currently investigating. We have introduced a fix to ensure that new invitations will be sent out, and are working to process delivery of the queued invitations as quickly as possible.. This has not affected invitations sent using custom templates.

Updates:

  • Time: July 2, 2024, 10:28 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 2, 2024, 8:30 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 2, 2024, 8:24 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 2, 2024, 5:17 a.m.
    Status: Monitoring
    Update: We are continuing to investigate possible resolutions for this issue. We appreciate your patience.

Updates:

  • Time: May 29, 2024, 12:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 29, 2024, 10:55 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 29, 2024, 10:41 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 29, 2024, 10:37 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 29, 2024, 10:35 a.m.
    Status: Investigating
    Update: We are currently experiencing performance degradation in our B2B and B2C application, affecting invitations creation, widget performance, general application performance, and the ability for users to post new reviews. Our team is actively working to resolve these issues and restore optimal performance as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Thank you.

Updates:

  • Time: May 8, 2024, 6:07 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 6, 2024, 11:34 a.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are now monitoring the situation. We are sorry for any inconveniences caused by this incident.
  • Time: May 6, 2024, 9:51 a.m.
    Status: Investigating
    Update: We are currently experiencing a service disruption that affects the sending of default template invitations. As of now, no invitations from our default accounts are being dispatched. Please note that custom template invitations are not affected and are being sent as usual.

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Frequently Asked Questions - Trustpilot

Is there a Trustpilot outage?
The current status of Trustpilot is: Systems Active
Where can I find the official status page of Trustpilot?
The official status page for Trustpilot is here
How can I get notified if Trustpilot is down or experiencing an outage?
To get notified of any status changes to Trustpilot, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Trustpilot every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Trustpilot do?
Trustpilot is a platform for consumer reviews. Read, write, and share reviews to get the real inside story from shoppers like you.