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Is there an Lightspeed (U-Series) outage?

Lightspeed (U-Series) status: Systems Active

Last checked: 18 seconds ago

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Lightspeed (U-Series) outages and incidents

Outage and incident data over the last 30 days for Lightspeed (U-Series).

There have been 0 outages or incidents for Lightspeed (U-Series) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lightspeed (U-Series)

Outlogger tracks the status of these components for Xero:

U-Series Inventory Active
U-Series Payments Active
U-Series POS App and HQ Active
U-Series Support Active
Opticard Active
SwipeIT Active
The Customer Connection (TCC) Active
Cardflight Active
Chase Active
First Data Datawire Active
First Data Nashville Active
First Data Rapid Connect Active
TSYS Active
Component Status
U-Series Inventory Active
U-Series Payments Active
U-Series POS App and HQ Active
U-Series Support Active
Active
Opticard Active
SwipeIT Active
The Customer Connection (TCC) Active
Active
Cardflight Active
Chase Active
First Data Datawire Active
First Data Nashville Active
First Data Rapid Connect Active
TSYS Active

Latest Lightspeed (U-Series) outages and incidents.

View the latest incidents for Lightspeed (U-Series) and check for official updates:

Updates:

  • Time: Nov. 14, 2023, 6:07 p.m.
    Status: Resolved
    Update: Our engineering team has implemented a solution to address the issue that was causing challenges for certain merchants in generating U-Series POS Reports. Those merchants who previously faced difficulties in generating U-Series POS reports should now experience a return to regular operation.
  • Time: Nov. 14, 2023, 5:07 p.m.
    Status: Identified
    Update: We have identified an issue that is causing a very small subset of customers to encounter difficulty when generating U-Series POS Reports.
  • Time: Nov. 14, 2023, 3:30 p.m.
    Status: Identified
    Update: We identified an issue causing some customers to have difficulty generating U-Series POS Reports.

Updates:

  • Time: Nov. 14, 2023, 6:07 p.m.
    Status: Resolved
    Update: Our engineering team has implemented a solution to address the issue that was causing challenges for certain merchants in generating U-Series POS Reports. Those merchants who previously faced difficulties in generating U-Series POS reports should now experience a return to regular operation.
  • Time: Nov. 14, 2023, 5:07 p.m.
    Status: Identified
    Update: We have identified an issue that is causing a very small subset of customers to encounter difficulty when generating U-Series POS Reports.
  • Time: Nov. 14, 2023, 3:30 p.m.
    Status: Identified
    Update: We identified an issue causing some customers to have difficulty generating U-Series POS Reports.

Updates:

  • Time: Aug. 28, 2023, 12:59 a.m.
    Status: Resolved
    Update: The incident with utilizing Gift Cards, is now fully resolved. You can continue to redeem, check balance, and load Gift Cards. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Aug. 28, 2023, 12:28 a.m.
    Status: Investigating
    Update: There is currently an issue with an upstream Gift Card provider, eCard Systems. Our team is reaching out to eCards for more details. They are aware and working on it currently.

Updates:

  • Time: Aug. 28, 2023, 12:59 a.m.
    Status: Resolved
    Update: The incident with utilizing Gift Cards, is now fully resolved. You can continue to redeem, check balance, and load Gift Cards. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Aug. 28, 2023, 12:28 a.m.
    Status: Investigating
    Update: There is currently an issue with an upstream Gift Card provider, eCard Systems. Our team is reaching out to eCards for more details. They are aware and working on it currently.

Updates:

  • Time: July 18, 2023, 3:36 a.m.
    Status: Resolved
    Update: Since our last update, we have observed merchants that had previously been experiencing syncing issues have returned to normal operation, and this incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com
  • Time: July 18, 2023, 2:53 a.m.
    Status: Identified
    Update: Our engineering team has identified an issue due to a 3rd Party Service causing some merchants to experience syncing issues on the POS & degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview & https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside.
  • Time: July 18, 2023, 2:26 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 18, 2023, 2:25 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 18, 2023, 2:24 a.m.
    Status: Investigating
    Update: Our engineering team is currently investigating syncing issues and your Point of Sale may be experiencing degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

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Frequently Asked Questions - Lightspeed (U-Series)

Is there a Lightspeed (U-Series) outage?
The current status of Lightspeed (U-Series) is: Systems Active
Where can I find the official status page of Lightspeed (U-Series)?
The official status page for Lightspeed (U-Series) is here
How can I get notified if Lightspeed (U-Series) is down or experiencing an outage?
To get notified of any status changes to Lightspeed (U-Series), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Lightspeed (U-Series) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Lightspeed (U-Series) do?
The restaurant management service is now part of Lightspeed. Customers can receive 24/7 assistance from the team to manage and expand their business.

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