Is there an UserVoice outage?
UserVoice status: Systems Active
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for UserVoice and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for UserVoice and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for UserVoice.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Admin Console | Active |
| Email (delivery) | Active |
| Email (incoming) | Active |
| Helpdesk API | Active |
| Search | Active |
| User Analytics | Active |
| UserVoice API | Active |
| Web Portal (subdomain) | Active |
| Widgets | Active |
View the latest incidents for UserVoice and check for official updates:
Description: On Wednesday, May 16, 2018, from 12:01PM-12:31PM EDT, 14% of requests to UserVoice failed, resulting in 500 errors for admins and end users **Business Impact** Admins and end users impacted by the outage would have experienced the following: * API timeouts * Widget would not have loaded * 500 error when loading or interacting with the web portal (forums or knowledge bases) * 500 error when loading or interacting with the admin console Emails would have been delayed during the outage, but no emails were lost. **Root Cause** * Increased load on our database due to a data cleanup process led to degraded performance. **What we are Doing to Prevent This** * Scaling back our data cleanup process to run at off-peak hours and on smaller sets of data. * Modifying our auto-scaling capability to react more quickly under conditions of high load. We apologize for the pain point this caused for you and your team. Any type of down time is something we take very seriously. If you have any questions or concerns, please, do not hesitate to reach out! Claire Talbott Support Manager [email protected]
Status: Postmortem
Impact: Minor | Started At: May 16, 2018, 4:36 p.m.
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