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Outage and incident data over the last 30 days for Vee24.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
Global | Active |
Content Delivery Network (cdn.vee24.com | Active |
Global Discovery Service (gds.vee24.com) | Active |
Global Discovery Service (global.vee24.com) | Active |
Vee24 Website (www.vee24.com) | Active |
UK | Active |
Agent Application Web Services | Active |
CMS (my.vee24.com) | Active |
Customer Web Services | Active |
REST API (api.vee24.com) | Active |
Static (static.vee24.com) | Active |
Updates (updates.vee24.com) | Active |
US | Active |
Agent Application Web Services | Active |
API (api-us.vee24.com) | Active |
CMS (admin.vee24.com | Active |
Customer Web Services (LiveHelp - web-us.vee24.com) | Active |
Static (static-us.vee24.com) | Active |
Updates (updates-us.vee24.com) | Active |
View the latest incidents for Vee24 and check for official updates:
Description: The 11.0.0 update to our US environment has been re-scheduled to next week. We will post confirmation of the new date and time soon.
Status: Resolved
Impact: None | Started At: March 6, 2020, 9:27 a.m.
Description: Monitoring has concluded and the incident is now confirmed as resolved.
Status: Resolved
Impact: Minor | Started At: Jan. 30, 2020, 3:02 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Critical | Started At: Jan. 22, 2020, 8:54 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: July 18, 2019, 9:11 a.m.
Description: At 06:11 UTC on Tuesday, 16th of July 2019, one of our web servers started to exhibit problems processing incoming requests. This server is part of a two-node load-balanced set. The other node continued to work as expected. This led to a problem with around 50% of all engagements connecting correctly. This would have manifested itself as icons in VeeStudio showing as red and communication with customers not working. The issue was identified at 07:50 UTC and, after applying the appropriate fix, the issue was fully resolved by 07:53 UTC. At this point, 100% of all engagements were connecting correctly again. The issue was caused due to a bug in the version of the Microsoft SignalR library we are using \(2.2.2\) – more details of this bug can be viewed here : [https://github.com/SignalR/SignalR/issues/4036](https://github.com/SignalR/SignalR/issues/4036) As a result of this incident, Vee24 will undertake an internal assessment of the impact of upgrading to version 2.2.3 of the SignalR library.
Status: Postmortem
Impact: Major | Started At: July 16, 2019, 7:45 a.m.
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