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Is there an Vee24 outage?

Vee24 status: Systems Active

Last checked: 5 minutes ago

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Vee24 outages and incidents

Outage and incident data over the last 30 days for Vee24.

There have been 0 outages or incidents for Vee24 in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Vee24

Outlogger tracks the status of these components for Xero:

Content Delivery Network (cdn.vee24.com Active
Global Discovery Service (gds.vee24.com) Active
Global Discovery Service (global.vee24.com) Active
Vee24 Website (www.vee24.com) Active
Agent Application Web Services Active
CMS (my.vee24.com) Active
Customer Web Services Active
REST API (api.vee24.com) Active
Static (static.vee24.com) Active
Updates (updates.vee24.com) Active
Agent Application Web Services Active
API (api-us.vee24.com) Active
CMS (admin.vee24.com Active
Customer Web Services (LiveHelp - web-us.vee24.com) Active
Static (static-us.vee24.com) Active
Updates (updates-us.vee24.com) Active
Component Status
Active
Content Delivery Network (cdn.vee24.com Active
Global Discovery Service (gds.vee24.com) Active
Global Discovery Service (global.vee24.com) Active
Vee24 Website (www.vee24.com) Active
Active
Agent Application Web Services Active
CMS (my.vee24.com) Active
Customer Web Services Active
REST API (api.vee24.com) Active
Static (static.vee24.com) Active
Updates (updates.vee24.com) Active
Active
Agent Application Web Services Active
API (api-us.vee24.com) Active
CMS (admin.vee24.com Active
Customer Web Services (LiveHelp - web-us.vee24.com) Active
Static (static-us.vee24.com) Active
Updates (updates-us.vee24.com) Active

Latest Vee24 outages and incidents.

View the latest incidents for Vee24 and check for official updates:

Updates:

  • Time: March 6, 2020, 9:27 a.m.
    Status: Resolved
    Update: The 11.0.0 update to our US environment has been re-scheduled to next week. We will post confirmation of the new date and time soon.

Updates:

  • Time: Jan. 30, 2020, 7:25 p.m.
    Status: Resolved
    Update: Monitoring has concluded and the incident is now confirmed as resolved.
  • Time: Jan. 30, 2020, 3:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented. We are continuing to monitor system stability to confirm final resolution.
  • Time: Jan. 30, 2020, 3:04 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 30, 2020, 3:02 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Jan. 22, 2020, 9:53 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 22, 2020, 9:03 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 22, 2020, 8:55 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 22, 2020, 8:54 a.m.
    Status: Investigating
    Update: Some agents are reporting issues taking calls from customers. We are currently investigating.

Updates:

  • Time: July 18, 2019, 4:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 18, 2019, 3:11 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 18, 2019, 12:09 p.m.
    Status: Investigating
    Update: We have identified some additional issues which are affecting the website, preventing the site from loading. Investigation is ongoing.
  • Time: July 18, 2019, 9:20 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 18, 2019, 9:11 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: July 17, 2019, 9:54 a.m.
    Status: Postmortem
    Update: At 06:11 UTC on Tuesday, 16th of July 2019, one of our web servers started to exhibit problems processing incoming requests. This server is part of a two-node load-balanced set. The other node continued to work as expected. This led to a problem with around 50% of all engagements connecting correctly. This would have manifested itself as icons in VeeStudio showing as red and communication with customers not working. The issue was identified at 07:50 UTC and, after applying the appropriate fix, the issue was fully resolved by 07:53 UTC. At this point, 100% of all engagements were connecting correctly again. The issue was caused due to a bug in the version of the Microsoft SignalR library we are using \(2.2.2\) – more details of this bug can be viewed here : [https://github.com/SignalR/SignalR/issues/4036](https://github.com/SignalR/SignalR/issues/4036) As a result of this incident, Vee24 will undertake an internal assessment of the impact of upgrading to version 2.2.3 of the SignalR library.
  • Time: July 16, 2019, 10:56 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 16, 2019, 7:54 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 16, 2019, 7:45 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Vee24

Is there a Vee24 outage?
The current status of Vee24 is: Systems Active
Where can I find the official status page of Vee24?
The official status page for Vee24 is here
How can I get notified if Vee24 is down or experiencing an outage?
To get notified of any status changes to Vee24, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Vee24 every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Vee24 do?
This platform offers a range of digital solutions for customer experience, including omnichannel options, video chat, chatbots, and appointment scheduling.