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Is there an Vee24 outage?

Vee24 status: Systems Active

Last checked: 9 minutes ago

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Vee24 outages and incidents

Outage and incident data over the last 30 days for Vee24.

There have been 0 outages or incidents for Vee24 in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Vee24

Outlogger tracks the status of these components for Xero:

Content Delivery Network (cdn.vee24.com Active
Global Discovery Service (gds.vee24.com) Active
Global Discovery Service (global.vee24.com) Active
Vee24 Website (www.vee24.com) Active
Agent Application Web Services Active
CMS (my.vee24.com) Active
Customer Web Services Active
REST API (api.vee24.com) Active
Static (static.vee24.com) Active
Updates (updates.vee24.com) Active
Agent Application Web Services Active
API (api-us.vee24.com) Active
CMS (admin.vee24.com Active
Customer Web Services (LiveHelp - web-us.vee24.com) Active
Static (static-us.vee24.com) Active
Updates (updates-us.vee24.com) Active
Component Status
Active
Content Delivery Network (cdn.vee24.com Active
Global Discovery Service (gds.vee24.com) Active
Global Discovery Service (global.vee24.com) Active
Vee24 Website (www.vee24.com) Active
Active
Agent Application Web Services Active
CMS (my.vee24.com) Active
Customer Web Services Active
REST API (api.vee24.com) Active
Static (static.vee24.com) Active
Updates (updates.vee24.com) Active
Active
Agent Application Web Services Active
API (api-us.vee24.com) Active
CMS (admin.vee24.com Active
Customer Web Services (LiveHelp - web-us.vee24.com) Active
Static (static-us.vee24.com) Active
Updates (updates-us.vee24.com) Active

Latest Vee24 outages and incidents.

View the latest incidents for Vee24 and check for official updates:

Updates:

  • Time: April 1, 2019, 4:50 p.m.
    Status: Postmortem
    Update: At 09:30 UTC, a routine routing configuration management process did not complete as expected. This led to a problem with routing some of our engagements to their correct endpoints, and also availability checks coming back as false when this was not the case. Due to a data-caching layer we implement, this did not manifest itself to our client base until around 10:00 UTC. As the issue became visible to clients, we started to work on a rollback process within our database back-end. We were able to verify the successful rollback on the failed routing configuration process and the resuming of normal system operation at 10:40 UTC. We've investigated the root cause in our routing configuration management process and will apply remedial measures to prevent future occurrences.
  • Time: April 1, 2019, 11:57 a.m.
    Status: Resolved
    Update: After testing we now consider this issue to be resolved. We will post more information about the cause of the outage soon.
  • Time: April 1, 2019, 11:08 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 1, 2019, 11:03 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 1, 2019, 10:40 a.m.
    Status: Investigating
    Update: We are looking into an issue with agent availability and call display in Monitoring.

Updates:

  • Time: March 26, 2019, 10:46 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 26, 2019, 10:06 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 26, 2019, 10:04 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 26, 2019, 9:59 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 26, 2019, 9:59 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Vee24

Is there a Vee24 outage?
The current status of Vee24 is: Systems Active
Where can I find the official status page of Vee24?
The official status page for Vee24 is here
How can I get notified if Vee24 is down or experiencing an outage?
To get notified of any status changes to Vee24, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Vee24 every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Vee24 do?
This platform offers a range of digital solutions for customer experience, including omnichannel options, video chat, chatbots, and appointment scheduling.