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Outage and incident data over the last 30 days for Vee24.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
Global | Active |
Content Delivery Network (cdn.vee24.com | Active |
Global Discovery Service (gds.vee24.com) | Active |
Global Discovery Service (global.vee24.com) | Active |
Vee24 Website (www.vee24.com) | Active |
UK | Active |
Agent Application Web Services | Active |
CMS (my.vee24.com) | Active |
Customer Web Services | Active |
REST API (api.vee24.com) | Active |
Static (static.vee24.com) | Active |
Updates (updates.vee24.com) | Active |
US | Active |
Agent Application Web Services | Active |
API (api-us.vee24.com) | Active |
CMS (admin.vee24.com | Active |
Customer Web Services (LiveHelp - web-us.vee24.com) | Active |
Static (static-us.vee24.com) | Active |
Updates (updates-us.vee24.com) | Active |
View the latest incidents for Vee24 and check for official updates:
Description: At 09:30 UTC, a routine routing configuration management process did not complete as expected. This led to a problem with routing some of our engagements to their correct endpoints, and also availability checks coming back as false when this was not the case. Due to a data-caching layer we implement, this did not manifest itself to our client base until around 10:00 UTC. As the issue became visible to clients, we started to work on a rollback process within our database back-end. We were able to verify the successful rollback on the failed routing configuration process and the resuming of normal system operation at 10:40 UTC. We've investigated the root cause in our routing configuration management process and will apply remedial measures to prevent future occurrences.
Status: Postmortem
Impact: Critical | Started At: April 1, 2019, 10:40 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: March 26, 2019, 6 a.m.
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