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Is there an Volusion outage?

Volusion status: Systems Active

Last checked: 4 minutes ago

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Volusion outages and incidents

Outage and incident data over the last 30 days for Volusion.

There have been 4 outages or incidents for Volusion in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Volusion

Outlogger tracks the status of these components for Xero:

Volusion Branded Sites Active
Email Services Active
Merchant Dashboard Active
Merchant Storefronts Active
Payment Gateway Services Active
Support Active
Third-Party Services Active
Component Status
Volusion Branded Sites Active
Active
Email Services Active
Merchant Dashboard Active
Merchant Storefronts Active
Payment Gateway Services Active
Support Active
Third-Party Services Active

Latest Volusion outages and incidents.

View the latest incidents for Volusion and check for official updates:

Updates:

  • Time: Oct. 12, 2023, 5:13 p.m.
    Status: Resolved
    Update: This incident has been resolved. You should now be able to continue capturing orders as well as retroactively capture any earlier orders.
  • Time: Oct. 12, 2023, 5:13 p.m.
    Status: Resolved
    Update: This incident has been resolved. You should now be able to continue capturing orders as well as retroactively capture any earlier orders.
  • Time: Oct. 12, 2023, 4:54 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 12, 2023, 4:54 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 12, 2023, 4:17 p.m.
    Status: Investigating
    Update: We are receiving reports that some stores are receiving errors when trying to process payments for orders. We are investigating these reports and will post here as updates become available.
  • Time: Oct. 12, 2023, 4:17 p.m.
    Status: Investigating
    Update: We are receiving reports that some stores are receiving errors when trying to process payments for orders. We are investigating these reports and will post here as updates become available.

Updates:

  • Time: Oct. 11, 2023, 10:33 p.m.
    Status: Resolved
    Update: We have resolved the issues with the login page www.volusion.com/login. Users can now log in there successfully. If you continue to experience any issues logging in, please reach out to our Support team for assistance. https://helpcenter.volusion.com/s/contact-support
  • Time: Oct. 11, 2023, 2:39 a.m.
    Status: Investigating
    Update: We are investigating reports of some users receiving an error when attempting to log in to their V1 store at the login page volusion.com/login. We are working on resolving the problem with this page. In the mean time, it is still possible to login directly to your admin dashboard by placing /admin at the end of your domain name, or by logging into my.volusion.com to manage your stores. We appreciate your patience and will provide further updates when we have resolved the issues with the www.volusion.com/login page.

Updates:

  • Time: Oct. 11, 2023, 10:33 p.m.
    Status: Resolved
    Update: We have resolved the issues with the login page www.volusion.com/login. Users can now log in there successfully. If you continue to experience any issues logging in, please reach out to our Support team for assistance. https://helpcenter.volusion.com/s/contact-support
  • Time: Oct. 11, 2023, 2:39 a.m.
    Status: Investigating
    Update: We are investigating reports of some users receiving an error when attempting to log in to their V1 store at the login page volusion.com/login. We are working on resolving the problem with this page. In the mean time, it is still possible to login directly to your admin dashboard by placing /admin at the end of your domain name, or by logging into my.volusion.com to manage your stores. We appreciate your patience and will provide further updates when we have resolved the issues with the www.volusion.com/login page.

Updates:

  • Time: Sept. 15, 2023, 5:44 p.m.
    Status: Resolved
    Update: Rackspace has advised that the issue is now resolved. We do see that logging into webmail is now working properly. If you continue to experience any issues logging into your mailbox, please contact our Support team.
  • Time: Sept. 15, 2023, 2:26 p.m.
    Status: Identified
    Update: Our Third Party Email hosting company, Rackspace, is currently experiencing intermittent issues with their webmail login portal. If you host your email with Volusion and are having trouble logging into your mailbox, you can check this page for updates. https://status.apps.rackspace.com/ . We apologize for any inconvenience this may cause. Once we have confirmed that this functionality has been restored, we will update this status page as well
  • Time: Sept. 15, 2023, 2:26 p.m.
    Status: Identified
    Update: Our Third Party Email hosting company, Rackspace, is currently experiencing intermittent issues with their webmail login portal. If you host your email with Volusion and are having trouble logging into your mailbox, you can check this page for updates. https://status.apps.rackspace.com/ . We apologize for any inconvenience this may cause. Once we have confirmed that this functionality has been restored, we will update this status page as well

Updates:

  • Time: Sept. 5, 2023, 1:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 3, 2023, 8:43 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 3, 2023, 7:39 p.m.
    Status: Investigating
    Update: We are receiving reports that some store fronts are failing to load with a 504 Gateway Timeout error message. We are investigating the issue and will post updates here as they become available.

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Frequently Asked Questions - Volusion

Is there a Volusion outage?
The current status of Volusion is: Systems Active
Where can I find the official status page of Volusion?
The official status page for Volusion is here
How can I get notified if Volusion is down or experiencing an outage?
To get notified of any status changes to Volusion, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Volusion every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Volusion do?
Our ecommerce web design service offers a 14-day free trial of our shopping cart software to help you create your online store and grow your business.