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Is there an Waterford Research Institute outage?

Waterford Research Institute status: Systems Active

Last checked: 6 minutes ago

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Waterford Research Institute outages and incidents

Outage and incident data over the last 30 days for Waterford Research Institute.

There have been 0 outages or incidents for Waterford Research Institute in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Waterford Research Institute

Outlogger tracks the status of these components for Xero:

Curriculet Active
Help Site Active
Reporting and Dashboards Active
Waterford Mobile Mentor Active
Web Site Active
Clever Data API Active
Clever Events API Active
Clever Instant Login Active
UPSTART Mail Server Active
upstart.waterford.org Active
Waterford Early Learning Manager Active
Waterford Early Learning Student Portal Active
mentor.waterford.org Active
my.waterford.org Active
teacher.waterford.org Active
Component Status
Curriculet Active
Help Site Active
Reporting and Dashboards Active
Waterford Mobile Mentor Active
Web Site Active
Active
Clever Data API Active
Clever Events API Active
Clever Instant Login Active
Active
UPSTART Mail Server Active
upstart.waterford.org Active
Active
Waterford Early Learning Manager Active
Waterford Early Learning Student Portal Active
Active
mentor.waterford.org Active
my.waterford.org Active
teacher.waterford.org Active

Latest Waterford Research Institute outages and incidents.

View the latest incidents for Waterford Research Institute and check for official updates:

Updates:

  • Time: Aug. 21, 2024, 5:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 21, 2024, 1:47 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the enrollment form is now functioning correctly.
  • Time: Aug. 21, 2024, 1:45 p.m.
    Status: Identified
    Update: A fix has been identified, and a resolution is in progress.
  • Time: Aug. 21, 2024, 12:57 p.m.
    Status: Investigating
    Update: During the upstart enrollment process, users may be unable to complete the enrollment form due to the zipcode field lookup and validation timing out. We have contacted our geocoding partner responsible for this service and are awaiting a resolution.

Updates:

  • Time: Sept. 12, 2023, 6:26 p.m.
    Status: Resolved
    Update: The issue has been resolved however, it impacted our data replication processes reports, dashboards and upstart assignments may be delayed as jobs resume normal operation.
  • Time: Sept. 12, 2023, 5:34 p.m.
    Status: Monitoring
    Update: Additional mitigation steps have been taken, and wait times are back to normal levels.
  • Time: Sept. 12, 2023, 4:34 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 12, 2023, 4:34 p.m.
    Status: Investigating
    Update: We have identified the root cause and are working on a mitigation strategy.
  • Time: Sept. 12, 2023, 3:08 p.m.
    Status: Investigating
    Update: We have identified longer than usual wait times when launching and playing activities and are actively investigating the issue.

Updates:

  • Time: June 13, 2023, 10:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 9:12 p.m.
    Status: Monitoring
    Update: Mitigation efforts have completed services should be fully operational
  • Time: June 13, 2023, 8:53 p.m.
    Status: Identified
    Update: Mitigation efforts are continuing to progress. Elevated error rates are beginning to decline.
  • Time: June 13, 2023, 7:46 p.m.
    Status: Identified
    Update: We are currently experiencing elevated error rates with our hosting provider. A root cause has been identified, and mitigation steps are currently in progress.

Updates:

  • Time: May 17, 2023, 5:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 17, 2023, 4:32 p.m.
    Status: Monitoring
    Update: Services have been restored
  • Time: May 17, 2023, 3:59 p.m.
    Status: Identified
    Update: Restoration of services is currently in progress
  • Time: May 17, 2023, 3:13 p.m.
    Status: Identified
    Update: The team has identified a solution and is working to restore services.
  • Time: May 17, 2023, 2:43 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 17, 2023, 2:41 p.m.
    Status: Investigating
    Update: Some users may experience long load times and timeouts on the dashboards, staff and students, and reporting tabs. The team is aware of this issue and is actively investigating.

Updates:

  • Time: April 15, 2023, 11:30 a.m.
    Status: Resolved
    Update: This issue has been resolved
  • Time: April 15, 2023, 11:18 a.m.
    Status: Monitoring
    Update: The root cause has been addressed, and affected functionality has been restored.
  • Time: April 15, 2023, 10:56 a.m.
    Status: Identified
    Update: The root cause has been identified. We are working to restore services.
  • Time: April 15, 2023, 10:41 a.m.
    Status: Investigating
    Update: We see an increase in timeouts and 500 errors when launching student sessions from my.waterford.org and launching the manager tile from teacher.waterford.org. The issue is under investigation.

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Frequently Asked Questions - Waterford Research Institute

Is there a Waterford Research Institute outage?
The current status of Waterford Research Institute is: Systems Active
Where can I find the official status page of Waterford Research Institute?
The official status page for Waterford Research Institute is here
How can I get notified if Waterford Research Institute is down or experiencing an outage?
To get notified of any status changes to Waterford Research Institute, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Waterford Research Institute every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Waterford Research Institute do?
Waterford offers personalized reading, math, and science programs for young learners to ensure equitable access to high-quality early learning experiences.

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