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Is there an PairSoftCloud outage?

PairSoftCloud status: Systems Active

Last checked: 8 minutes ago

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PairSoftCloud outages and incidents

Outage and incident data over the last 30 days for PairSoftCloud.

There have been 1 outages or incidents for PairSoftCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for PairSoftCloud

Outlogger tracks the status of these components for Xero:

DocuPeak Application Services Active
DocuPeak Application Services (EUSWEB01) Active
DocuPeak Application Services (EUSWEB02) Active
DocuPeak Application Services (EUSWEB03) Active
DocuPeak Application Services (EUSWEB04) Active
DocuPeak Application Services (EUSWEB05) Active
DocuPeak Application Services (EUSWEB06) Active
DocuPeak Database Service (12,2_11) Active
DocuPeak Database Service (EUSSQL01) Active
DocuPeak Database Service (EUSSQL02) Active
PaperSave 6 and 7 Service (PSAAVM01P) Active
PaperSave 6 and 7 Service (PSAAVM02P) Active
PaperSave 6 and 7 Service (PSAAVM03P) Active
PaperSave 6 and 7 Service (PSAAVM04P) Active
PaperSave 6 and 7 Service (PSAAVM05P) Active
PaperSave 6 and 7 Service (PSAAVM06P) Active
PaperSave 6 and 7 Service (PSAAVM07P) Active
PaperSave 6 and 7 Service (PSAAVM08P) Active
PaperSave 6 and 7 Service (PSAAVM09P) Active
PaperSave 6 and 7 Service (PSAAVM10P) Active
PaperSave 6 and 7 Service (PSAAVM11P) Active
PaperSave 6 and 7 Service (PSAAVM12P) Active
PaperSave 6 and 7 Service (PSAAVM13P) Active
PaperSave 6 and 7 Service (PSAAVM14P) Active
PaperSave 6 and 7 Service (PSAAVM15P) Active
PaperSave 6 and 7 Service (PSAAVM16P) Active
PaperSave 6 and 7 Service (PSAAVM17P) Active
PaperSave 6 and 7 Service (PSAAVM18P) Active
PaperSave 6 and 7 Service (PSAAVM19P) Active
PaperSave 6 and 7 Service (PSAAVM20P) Active
PaperSave 6 and 7 Service (PSAAVM21P) Active
PaperSave 6 and 7 Service (PSAAVM22P) Active
PaperSave 6 and 7 Service (PSAAVM23P) Active
PaperSave 6 and 7 Service (PSAAVM24P) Active
PaperSave 6 and 7 Service (PSAAVMAUS01P) Active
PaperSave 6 and 7 Service (PSAAVMAUS02P) Active
PaperSave 6 and 7 Service (PSAAVMCA01P) Active
PaperSave 6 and 7 Service (PSAAVMCA02P) Active
Authentication Service (PSIDAS01P) Active
Authentication Service (PSIDAS01P-BHSN) Active
Authentication Service (PSIDAS02P) Active
Authentication Service (PSIDASAUS01P) Active
Content Service (PSCAAS01P) Active
Content Service (PSCAAS01P-ATSTEST) Active
Content Service (PSCAAS01P-BHSN) Active
Content Service (PSCAAS01P-SHARE) Active
Content Service (PSCAAS02P) Active
Content Service (PSCAAS03P) Active
Content Service (PSCAAS04P) Active
Content Service (PSCAAS05P) Active
Content Service (PSCAAS06P) Active
Content Service (PSCAAS07P) Active
Content Service (PSCAAS08P) Active
Content Service (PSCAAS09P) Active
Content Service (PSCAAS10P) Active
Content Service (PSCAASAUS01P) Active
Operations Service (PSLAAS01P) Active
Operations Service (PSLAAS01P-BHSN) Active
Operations Service (PSLAAS01P-GTF) Active
Operations Service (PSLAAS01P-USC) Active
Operations Service (PSLAAS02P) Active
Operations Service (PSLAAS03P) Active
Operations Service (PSLAAS04P) Active
Operations Service (PSLAAS05P) Active
Operations Service (PSLAAS06P) Active
Operations Service (PSLAAS07P) Active
Operations Service (PSLAAS08P) Active
Operations Service (PSLAAS09P) Active
Operations Service (PSLAAS10P) Active
Operations Service (PSLAASAUS01P) Active
PaperSave DB Service (PSAAVMAUS01P) Active
PaperSave DB Service (PSSQLVM01P) Active
PaperSave DB Service (PSSQLVM02P) Active
PaperSave DB Service (PSSQLVM03P) Active
PaperSave DB Service (PSSQLVM04P) Active
PaperSave DB Service (PSSQLVM05P) Active
PaperSave Web Client (AWS) Active
Workflow Service (PSWFAS01P) Active
Workflow Service (PSWFAS01P-BHSN) Active
Workflow Service (PSWFAS01P-RFMC) Active
Workflow Service (PSWFAS01P-SEG) Active
Workflow Service (PSWFAS02P) Active
Workflow Service (PSWFASAUS01P) Active
OCR Service (PSAAVMAUS01P) Active
OCR Service (PSEPHSTVM01P) Active
OCR Service (PSEPHSTVM02P) Active
OCR Service (PSEPHSTVMCA01P) Active
OCR Service (PSNATIVEOCR) Active
WorkPlace Service (WPAACAVM01P) Active
WorkPlace Service (WPAAVM01P) Active
WorkPlace Service (WPAAVM02P) Active
WorkPlace Service (WPAAVM03P) Active
WorkPlace Service (WPAAVM04P) Active
WorkPlace Service (WPAAVM05P) Active
WorkPlace Service (WPAAVM06P) Active
WorkPlace Service (WPAAVM07P) Active
WorkPlace Service (WPAAVM08P) Active
WorkPlace Service (WPADVM01P) Active
WorkPlace Service (WPAPPAUSVM01P) Active
WorkPlace Service (WPJBOXVM01P) Active
WorkPlace Service (WPSQLAUSVM01P) Active
WorkPlace Service (WPSQLCAVM01P) Active
WorkPlace Service (WPSQLVM01P) Active
WorkPlace Service (WPSQLVM02P) Active
WorkPlace Service (WPSQLVM03P) Active
WorkPlace Service (WPSQLVM04P) Active
WorkPlace Service (WPSQLVM05P) Active
WorkPlace Service (WPSQLVM06P) Active
WorkPlace Service (WPSQLVM07P) Active
WorkPlace Service (WPSQLVM08P) Active
WorkPlace Service (WPSQLVM09P) Active
WorkPlace Service (WPSQLVM10P) Active
WorkPlace Service (WPSQLVM11P) Active
WorkPlace OCR Services Active
Component Status
Active
DocuPeak Application Services Active
DocuPeak Application Services (EUSWEB01) Active
DocuPeak Application Services (EUSWEB02) Active
DocuPeak Application Services (EUSWEB03) Active
DocuPeak Application Services (EUSWEB04) Active
DocuPeak Application Services (EUSWEB05) Active
DocuPeak Application Services (EUSWEB06) Active
DocuPeak Database Service (12,2_11) Active
DocuPeak Database Service (EUSSQL01) Active
DocuPeak Database Service (EUSSQL02) Active
Active
PaperSave 6 and 7 Service (PSAAVM01P) Active
PaperSave 6 and 7 Service (PSAAVM02P) Active
PaperSave 6 and 7 Service (PSAAVM03P) Active
PaperSave 6 and 7 Service (PSAAVM04P) Active
PaperSave 6 and 7 Service (PSAAVM05P) Active
PaperSave 6 and 7 Service (PSAAVM06P) Active
PaperSave 6 and 7 Service (PSAAVM07P) Active
PaperSave 6 and 7 Service (PSAAVM08P) Active
PaperSave 6 and 7 Service (PSAAVM09P) Active
PaperSave 6 and 7 Service (PSAAVM10P) Active
PaperSave 6 and 7 Service (PSAAVM11P) Active
PaperSave 6 and 7 Service (PSAAVM12P) Active
PaperSave 6 and 7 Service (PSAAVM13P) Active
PaperSave 6 and 7 Service (PSAAVM14P) Active
PaperSave 6 and 7 Service (PSAAVM15P) Active
PaperSave 6 and 7 Service (PSAAVM16P) Active
PaperSave 6 and 7 Service (PSAAVM17P) Active
PaperSave 6 and 7 Service (PSAAVM18P) Active
PaperSave 6 and 7 Service (PSAAVM19P) Active
PaperSave 6 and 7 Service (PSAAVM20P) Active
PaperSave 6 and 7 Service (PSAAVM21P) Active
PaperSave 6 and 7 Service (PSAAVM22P) Active
PaperSave 6 and 7 Service (PSAAVM23P) Active
PaperSave 6 and 7 Service (PSAAVM24P) Active
PaperSave 6 and 7 Service (PSAAVMAUS01P) Active
PaperSave 6 and 7 Service (PSAAVMAUS02P) Active
PaperSave 6 and 7 Service (PSAAVMCA01P) Active
PaperSave 6 and 7 Service (PSAAVMCA02P) Active
Active
Authentication Service (PSIDAS01P) Active
Authentication Service (PSIDAS01P-BHSN) Active
Authentication Service (PSIDAS02P) Active
Authentication Service (PSIDASAUS01P) Active
Content Service (PSCAAS01P) Active
Content Service (PSCAAS01P-ATSTEST) Active
Content Service (PSCAAS01P-BHSN) Active
Content Service (PSCAAS01P-SHARE) Active
Content Service (PSCAAS02P) Active
Content Service (PSCAAS03P) Active
Content Service (PSCAAS04P) Active
Content Service (PSCAAS05P) Active
Content Service (PSCAAS06P) Active
Content Service (PSCAAS07P) Active
Content Service (PSCAAS08P) Active
Content Service (PSCAAS09P) Active
Content Service (PSCAAS10P) Active
Content Service (PSCAASAUS01P) Active
Operations Service (PSLAAS01P) Active
Operations Service (PSLAAS01P-BHSN) Active
Operations Service (PSLAAS01P-GTF) Active
Operations Service (PSLAAS01P-USC) Active
Operations Service (PSLAAS02P) Active
Operations Service (PSLAAS03P) Active
Operations Service (PSLAAS04P) Active
Operations Service (PSLAAS05P) Active
Operations Service (PSLAAS06P) Active
Operations Service (PSLAAS07P) Active
Operations Service (PSLAAS08P) Active
Operations Service (PSLAAS09P) Active
Operations Service (PSLAAS10P) Active
Operations Service (PSLAASAUS01P) Active
PaperSave DB Service (PSAAVMAUS01P) Active
PaperSave DB Service (PSSQLVM01P) Active
PaperSave DB Service (PSSQLVM02P) Active
PaperSave DB Service (PSSQLVM03P) Active
PaperSave DB Service (PSSQLVM04P) Active
PaperSave DB Service (PSSQLVM05P) Active
PaperSave Web Client (AWS) Active
Workflow Service (PSWFAS01P) Active
Workflow Service (PSWFAS01P-BHSN) Active
Workflow Service (PSWFAS01P-RFMC) Active
Workflow Service (PSWFAS01P-SEG) Active
Workflow Service (PSWFAS02P) Active
Workflow Service (PSWFASAUS01P) Active
Active
OCR Service (PSAAVMAUS01P) Active
OCR Service (PSEPHSTVM01P) Active
OCR Service (PSEPHSTVM02P) Active
OCR Service (PSEPHSTVMCA01P) Active
OCR Service (PSNATIVEOCR) Active
Active
WorkPlace Service (WPAACAVM01P) Active
WorkPlace Service (WPAAVM01P) Active
WorkPlace Service (WPAAVM02P) Active
WorkPlace Service (WPAAVM03P) Active
WorkPlace Service (WPAAVM04P) Active
WorkPlace Service (WPAAVM05P) Active
WorkPlace Service (WPAAVM06P) Active
WorkPlace Service (WPAAVM07P) Active
WorkPlace Service (WPAAVM08P) Active
WorkPlace Service (WPADVM01P) Active
WorkPlace Service (WPAPPAUSVM01P) Active
WorkPlace Service (WPJBOXVM01P) Active
WorkPlace Service (WPSQLAUSVM01P) Active
WorkPlace Service (WPSQLCAVM01P) Active
WorkPlace Service (WPSQLVM01P) Active
WorkPlace Service (WPSQLVM02P) Active
WorkPlace Service (WPSQLVM03P) Active
WorkPlace Service (WPSQLVM04P) Active
WorkPlace Service (WPSQLVM05P) Active
WorkPlace Service (WPSQLVM06P) Active
WorkPlace Service (WPSQLVM07P) Active
WorkPlace Service (WPSQLVM08P) Active
WorkPlace Service (WPSQLVM09P) Active
WorkPlace Service (WPSQLVM10P) Active
WorkPlace Service (WPSQLVM11P) Active
Active
WorkPlace OCR Services Active

Latest PairSoftCloud outages and incidents.

View the latest incidents for PairSoftCloud and check for official updates:

Updates:

  • Time: Feb. 16, 2024, 5:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 15, 2024, 9:36 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 15, 2024, 9:18 p.m.
    Status: Investigating
    Update: We are currently experiencing issue where PaperSave Workflow Items are getting Disappeared after Certain Events in workflow and it appears back in same state after few minutes. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

Updates:

  • Time: Jan. 30, 2024, 9:54 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you still experience any issues , please create a ticket via the Pairsoft Support portal for assistance.
  • Time: Jan. 30, 2024, 9:32 p.m.
    Status: Identified
    Update: We are currently experiencing issues with the Docupeak and NetSuite Connectivity Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

Updates:

  • Time: Jan. 26, 2024, 6 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 26, 2024, 5:48 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 26, 2024, 5:30 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 26, 2024, 5:26 p.m.
    Status: Investigating
    Update: We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

Updates:

  • Time: Nov. 8, 2023, 3:39 p.m.
    Status: Resolved
    Update: The fix for batches moving forward has been deployed today morning and for any new Batches Auto entry should work successfully, However for the historical documents our team is actively working on, we would like to suggest you to open up a support ticket with us at https://support.pairsoft.com/ if you observe that old Gifts created through Auto entry are not showing attached documents.
  • Time: Nov. 7, 2023, 2:36 p.m.
    Status: Identified
    Update: When performing auto entry into a Raisers Edge batch, PaperSave waits for the batch to be approved before we associate the documents to the gift record in RE. Due to a change in the BlackBaud API that process has not successful. This means that documents may not be appearing on gift records that have been created from an auto entry batch since the change occurred. We are still investigating when the Blackbaud change occurred as well as how to fix historical documents. Please note, your documents still exist within PaperSave for those gift batches that were approved, however they are not attached to the gift record at this time. The fix for batches moving forward has been identified and is currently being tested by our QA team. Assuming there are no issues identified during our testing, it will be deployed in the early morning EST hours tomorrow (11/8).

Updates:

  • Time: Sept. 18, 2023, 1:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 12, 2023, 2:14 p.m.
    Status: Identified
    Update: Dear Valued Client, We would like to inform you that the planned maintenance for your Azure App Service in East US 2, which is currently in progress as of September 17, 2023. This routine maintenance is part of our commitment to ensuring the reliability and performance of your services. During this maintenance, there may be a brief drop in connectivity for a few seconds. For additional information and updates, please refer to status.pairsoft.com or reach out to our support team at Support.pairsoft.com. Thank you for your understanding and cooperation as we work to enhance your Azure experience. Sincerely, The Pairsoft Cloud Team

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Frequently Asked Questions - PairSoftCloud

Is there a PairSoftCloud outage?
The current status of PairSoftCloud is: Systems Active
Where can I find the official status page of PairSoftCloud?
The official status page for PairSoftCloud is here
How can I get notified if PairSoftCloud is down or experiencing an outage?
To get notified of any status changes to PairSoftCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of PairSoftCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does PairSoftCloud do?
Pairsoft's software enhances ERP functionality with AP automation, procurement, and document management solutions. Optimize your organization's processes with ease.