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Is there an Webroot outage?

Webroot status: Systems Active

Last checked: 3 minutes ago

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Webroot outages and incidents

Outage and incident data over the last 30 days for Webroot.

There have been 2 outages or incidents for Webroot in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Webroot

Outlogger tracks the status of these components for Xero:

BrightCloud Threat Intelligence Platform Active
DNS Protection Active
Mobile Protection Active
Pillr Active
SecureAnywhere® Protection for Windows® & Apple® Computers Active
Security Awareness Training Active
Unity API Active
Webroot Management Consoles Active
Component Status
BrightCloud Threat Intelligence Platform Active
DNS Protection Active
Mobile Protection Active
Pillr Active
SecureAnywhere® Protection for Windows® & Apple® Computers Active
Security Awareness Training Active
Unity API Active
Webroot Management Consoles Active

Latest Webroot outages and incidents.

View the latest incidents for Webroot and check for official updates:

Updates:

  • Time: Sept. 19, 2024, 12:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 19, 2024, 12:41 p.m.
    Status: Investigating
    Update: API is working normally now
  • Time: Sept. 18, 2024, 8:31 p.m.
    Status: Investigating
    Update: Customers making API calls into /URLThreatInsight and /getUrlCrawlInfo may receive a failed response. Engineering is actively investigating this issue for timely resolution.

Updates:

  • Time: Aug. 21, 2024, 4:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 20, 2024, 4:01 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with third party image hosting. Images used in phishing simulation email and web templates are not loading in campaign configuration and recipient screens. We are working to resolve this ASAP.

Updates:

  • Time: Sept. 11, 2024, 4:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 11, 2024, 4:53 p.m.
    Status: Investigating
    Update: This issue has been resolved and all keycodes should be functioning as expected.
  • Time: Aug. 20, 2024, 10:11 a.m.
    Status: Investigating
    Update: Enablement of our DNS Protection and Security Awareness Training products is experiencing a delay in activating these features including via Webroot Management Consoles
  • Time: Aug. 11, 2024, 12:12 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 10, 2024, 10:11 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 10, 2024, 5:15 p.m.
    Status: Investigating
    Update: Enablement of our DNS Protection and Security Awareness Training products is experiencing a delay in activating these features including via Webroot Management Consoles

Updates:

  • Time: Aug. 6, 2024, 2:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 31, 2024, 4:33 p.m.
    Status: Identified
    Update: Root Cause identified, resolution ongoing. This is not related to ongoing BCTI API maintenance
  • Time: July 26, 2024, 5:09 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 26, 2024, 3:02 p.m.
    Status: Investigating
    Update: We are currently investigating the issue

Updates:

  • Time: July 17, 2024, 8:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 17, 2024, 3:53 p.m.
    Status: Identified
    Update: Fix has been implemented and further we are investigating it.
  • Time: July 17, 2024, 1:52 p.m.
    Status: Investigating
    Update: We are facing a temporary issues with localdb/getv6ipfile api in all regions This may generate errors in SDK logs and prevent IPv6 blacklist updates. This may also cause the SDK Daemon to fail to initialize.

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Frequently Asked Questions - Webroot

Is there a Webroot outage?
The current status of Webroot is: Systems Active
Where can I find the official status page of Webroot?
The official status page for Webroot is here
How can I get notified if Webroot is down or experiencing an outage?
To get notified of any status changes to Webroot, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Webroot every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Webroot do?
Webroot provides comprehensive protection for networks and endpoints, along with threat intelligence services, safeguarding individuals and businesses in a connected environment.

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