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Is there an Upwards outage?

Upwards status: Systems Active

Last checked: 8 minutes ago

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Upwards outages and incidents

Outage and incident data over the last 30 days for Upwards.

There have been 0 outages or incidents for Upwards in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Upwards

Outlogger tracks the status of these components for Xero:

Admin Active
Android Native App Active
API Active
AWS ec2-us-west-1 Active
AWS elb-us-west-1 Active
AWS route53 Active
AWS s3-us-west-1 Active
iOS Native App Active
Segment Analytics.js CDN Active
Segment Cloud Sources Active
Segment Destinations Active
Segment Tracking API Active
Stripe API Active
Stripe Checkout.js Active
Stripe Webhooks Active
Twilio MMS Active
Twilio REST API Active
Twilio SMS Active
Website Active
Component Status
Admin Active
Android Native App Active
API Active
AWS ec2-us-west-1 Active
AWS elb-us-west-1 Active
AWS route53 Active
AWS s3-us-west-1 Active
iOS Native App Active
Segment Analytics.js CDN Active
Segment Cloud Sources Active
Segment Destinations Active
Segment Tracking API Active
Stripe API Active
Stripe Checkout.js Active
Stripe Webhooks Active
Twilio MMS Active
Twilio REST API Active
Twilio SMS Active
Website Active

Latest Upwards outages and incidents.

View the latest incidents for Upwards and check for official updates:

Updates:

  • Time: Aug. 2, 2024, 4:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 1, 2024, 7:58 p.m.
    Status: Monitoring
    Update: We had a significant increase in the amount of bot traffic to our site. This in term caused some intermittent requests to get dropped and caused some performance slow downs. We've been able to stop a large chunk of the traffic from reaching our servers. We are continuing to monitor and make changes as appropriate.
  • Time: Aug. 1, 2024, 6:16 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: March 10, 2023, 3:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 10, 2023, 3:43 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 10, 2023, 3:43 p.m.
    Status: Monitoring
    Update: We have identified the issue, tied to one of our core pieces of infrastructure having issues within Amazon Web Services. We have since taken that server out of rotation.
  • Time: March 10, 2023, 3:33 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Feb. 24, 2023, 1:24 a.m.
    Status: Resolved
    Update: We are pleased to inform you that we have resolved the site-wide outage that was affecting our services. Our team worked diligently to identify and mitigate the issue and we can now confirm that service has been fully restored. The root cause of the outage was determined to be a Distributed Denial of Service (DDoS) attack. We take security very seriously and have taken steps to further enhance our defenses against similar attacks in the future. We understand the impact this may have had on you and we sincerely apologize for any inconvenience caused. Please do not hesitate to reach out to us if you have any further questions or concerns. Thank you for your patience and understanding.
  • Time: Feb. 24, 2023, 12:20 a.m.
    Status: Monitoring
    Update: We are currently undergoing a Distributed denial of service (DDoS) attack from a wide range of IP addresses.
  • Time: Feb. 24, 2023, 12:07 a.m.
    Status: Monitoring
    Update: We are actively investigating the cause of the issue. We have the website and apps up and running again. More details will be posted as we have them.
  • Time: Feb. 23, 2023, 11:45 p.m.
    Status: Investigating
    Update: We are aware of the current site-wide outage and are actively investigating the issue. Our team is working diligently to identify the root cause and restore service as quickly as possible. We understand the impact this may be having on you and apologize for the inconvenience. We will continue to provide updates on our progress and estimated time for resolution as soon as we have more information. Thank you for your patience and understanding while we work to resolve this issue.

Updates:

  • Time: Oct. 19, 2022, 9:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 19, 2022, 5:15 p.m.
    Status: Monitoring
    Update: We are about to release an updated version of the WeeCare Android application that will stop the application from crashing when it goes into the background. We will continue to monitor the issue once released.
  • Time: Oct. 18, 2022, 7:55 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being put in place.
  • Time: Oct. 18, 2022, 6:27 p.m.
    Status: Investigating
    Update: We are currently experiencing some user crashes on our WeeCare Android app. We are currently investigating the problem and will post updates as soon as possible.

Updates:

  • Time: Nov. 1, 2019, 4:42 p.m.
    Status: Postmortem
    Update: Certain configuration changes cause the app to crash for all users who updated from the previous version. These changes included an updated Kotlin version, an updated multidexing version, and an updated Gradle build version. Future roll outs with tech debt initiatives will be issue with staged rollouts to test stability before all users receive the update.
  • Time: Nov. 1, 2019, 4:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 29, 2019, 9:26 p.m.
    Status: Monitoring
    Update: Version 72 (1.4.5) has been rolled out to 25% of users. This latest update reverts configuration changes but also includes the latest features. Rollout percent will increase depending on stability.
  • Time: Oct. 29, 2019, 3:13 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 29, 2019, 12:45 a.m.
    Status: Monitoring
    Update: The application has been reverted to the previous, non-crashing build and is now live in the Play Store. Users that installed the latest, crashing version may need to clear their app's data to successfully revert to the previous build.
  • Time: Oct. 29, 2019, 12:30 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 28, 2019, 10:27 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 28, 2019, 10:27 p.m.
    Status: Investigating
    Update: The Android app had been crashing for all users who upgraded to version code 68 (1.4.2). It seems that a multidex version upgrade may have been causing this issue.

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Frequently Asked Questions - Upwards

Is there a Upwards outage?
The current status of Upwards is: Systems Active
Where can I find the official status page of Upwards?
The official status page for Upwards is here
How can I get notified if Upwards is down or experiencing an outage?
To get notified of any status changes to Upwards, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Upwards every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Upwards do?
Upwards connects families with safe, affordable, high-quality child care options such as daycares, nannies, babysitters, preschools, and caregivers.

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