Is there an UserZoom outage?

UserZoom status: Systems Active

Last checked: 3 minutes ago

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UserZoom outages and incidents

Outage and incident data over the last 30 days for UserZoom.

There have been 2 outages or incidents for UserZoom in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UserZoom

Outlogger tracks the status of these components for Xero:

Data Exports Active
Ratios & Responses Active
Transcripts Active
Video Player Active
Moderated in session experience Active
Unmoderated research methods Active
Login Active
Study Builder Active
Templates Active
User Management Active
Firefox extension Active
Google Chrome extension Active
Joining a session Active
Selecting a time to participate Active
UserZoom Live Android App Active
UserZoom Live iOS App Active
UserZoom Surveys Android App Active
UserZoom Surveys iOS App Active
Emails & Notifications Active
ResearchOps (session calendar) Active
Study recruitment by Recruit Your Own Active
Study Recruitment by UserZoom Active
UserZoom Academy Active
UserZoom HelpCenter Active
Component Status
Active
Data Exports Active
Ratios & Responses Active
Transcripts Active
Video Player Active
Active
Moderated in session experience Active
Unmoderated research methods Active
Active
Login Active
Study Builder Active
Templates Active
User Management Active
Active
Firefox extension Active
Google Chrome extension Active
Joining a session Active
Selecting a time to participate Active
UserZoom Live Android App Active
UserZoom Live iOS App Active
UserZoom Surveys Android App Active
UserZoom Surveys iOS App Active
Active
Emails & Notifications Active
ResearchOps (session calendar) Active
Study recruitment by Recruit Your Own Active
Study Recruitment by UserZoom Active
Active
UserZoom Academy Active
UserZoom HelpCenter Active

Latest UserZoom outages and incidents.

View the latest incidents for UserZoom and check for official updates:

Updates:

  • Time: Oct. 30, 2024, 11:49 a.m.
    Status: Resolved
    Update: This incident has been resolved, the latest version of the Android UserZoom Live App solves the audio issue. Apologies for the inconvenience and thank you for your patience.
  • Time: Oct. 28, 2024, 5:58 p.m.
    Status: Identified
    Update: The issue has been identified and it is affecting Android 14 users and a fix is being implemented.
  • Time: Oct. 28, 2024, 3:53 p.m.
    Status: Investigating
    Update: We are currently investigating an issue on Android where sound is cut off if a participant minimizes the UserZoom app during moderated tests to provide feedback on external apps. Our engineers are actively working on a solution, and we will provide an update once it's deployed. In the meantime, if your test requires participants to interact with apps outside of UserZoom, we recommend holding off on Android testing for moderated sessions until the issue is resolved.

Updates:

  • Time: Oct. 25, 2024, 9:03 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 24, 2024, 6:18 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 24, 2024, 4:25 p.m.
    Status: Investigating
    Update: We have learned of an issue in some UserZoom studies that Age Ranges that were set in the recruit are not properly filtering. As a result, participants that do not fall inside those ranges are being permitted to take the studies. We are investigating and working on resolving the issue. Thank you so much for your patience.

Updates:

  • Time: Sept. 17, 2024, 1:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 16, 2024, 3:39 p.m.
    Status: Monitoring
    Update: We have just received word that a fix was just deployed. All uploads with Documents (docx and PDF) and spreadsheets appear to be working as expected again. We believe Audio and Video uploads should be good to go as well but we are still monitoring these cases because they are much bigger files. Thank you so much for your patience. We will provide another update regarding Videos and Audio when I know more.
  • Time: Sept. 16, 2024, 2:04 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 13, 2024, 8:34 p.m.
    Status: Investigating
    Update: We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work

Updates:

  • Time: Sept. 4, 2024, 10:14 a.m.
    Status: Resolved
    Update: Situation solved. The team is still working on a better solution to solve the problem.
  • Time: Sept. 3, 2024, 5 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with EU accounts where embedding images into a question returns an error. We will update this page as soon as we have more information about this issue.

Updates:

  • Time: May 15, 2024, 11:04 a.m.
    Status: Resolved
    Update: This incident has been resolved. Thanks for your patience.
  • Time: May 15, 2024, 9:46 a.m.
    Status: Monitoring
    Update: Result pages and access to studies should be accessible again, we are still monitoring the service to make sure everything works correctly. Apologies for the inconvenience.
  • Time: May 15, 2024, 9:38 a.m.
    Status: Investigating
    Update: We are receiving reports of issues accessing results and loading studies in accounts for EU region. We are investigating and will update very soon.

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Frequently Asked Questions - UserZoom

Is there a UserZoom outage?
The current status of UserZoom is: Systems Active
Where can I find the official status page of UserZoom?
The official status page for UserZoom is here
How can I get notified if UserZoom is down or experiencing an outage?
To get notified of any status changes to UserZoom, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UserZoom every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UserZoom do?
UserZoom's UX Insights System enables in-depth, efficient UX research to enhance digital experiences during product development.

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