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Is there an CLEAR Verified outage?

CLEAR Verified status: Systems Active

Last checked: 10 minutes ago

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CLEAR Verified outages and incidents

Outage and incident data over the last 30 days for CLEAR Verified.

There have been 3 outages or incidents for CLEAR Verified in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CLEAR Verified

Outlogger tracks the status of these components for Xero:

Partner Portal Active
Device Verification Active
Document Verification Active
KYC Active
Liveness Active
Component Status
Partner Portal Active
Active
Device Verification Active
Document Verification Active
KYC Active
Liveness Active

Latest CLEAR Verified outages and incidents.

View the latest incidents for CLEAR Verified and check for official updates:

Updates:

  • Time: Nov. 8, 2024, 9:48 p.m.
    Status: Resolved
    Update: This incident has been resolved and the verification session endpoint is fully functional.
  • Time: Nov. 8, 2024, 7:42 p.m.
    Status: Identified
    Update: We are experiencing degraded performance of the GET verification session endpoint in addition to manual review functionality in the Partner Portal.

Updates:

  • Time: Oct. 31, 2024, 7:55 p.m.
    Status: Resolved
    Update: Connection to our data provider has been resolved. All services are now operational.
  • Time: Oct. 31, 2024, 7:49 p.m.
    Status: Identified
    Update: We have identified the issue with our data provider. Working with our data provider to restore.
  • Time: Oct. 31, 2024, 7:43 p.m.
    Status: Investigating
    Update: We are currently looking into an issue with one of our data service providers. The issue is causing the Verification Service to be not be operational.

Updates:

  • Time: Oct. 30, 2024, 10:30 p.m.
    Status: Resolved
    Update: The fix was deployed and the Partner Portal is currently operational.
  • Time: Oct. 30, 2024, 9:56 p.m.
    Status: Identified
    Update: Our development team has identified the fix and working on implementing the fix. This page will be updated when we deploy the fix and restore access.
  • Time: Oct. 30, 2024, 8:59 p.m.
    Status: Identified
    Update: The Member Portal Dashboard is currently down. We are currently investing an issue and will be reporting back when we have a resolution.

Updates:

  • Time: July 7, 2024, 3:15 p.m.
    Status: Resolved
    Update: A small number of documents being processed were failing

Updates:

  • Time: June 13, 2024, 1:52 p.m.
    Status: Resolved
    Update: This is a retroactive incident for what took place between 9:02am EDT and 11:32am EDT. Our document verification pipeline became saturated and prevented CLEAR members from completing a verification. Engineering has since resolved the root cause and scaled the platform accordingly.

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Frequently Asked Questions - CLEAR Verified

Is there a CLEAR Verified outage?
The current status of CLEAR Verified is: Systems Active
Where can I find the official status page of CLEAR Verified?
The official status page for CLEAR Verified is here
How can I get notified if CLEAR Verified is down or experiencing an outage?
To get notified of any status changes to CLEAR Verified, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CLEAR Verified every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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