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Is there an Clari outage?

Clari status: Systems Active

Last checked: a minute ago

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Clari outages and incidents

Outage and incident data over the last 30 days for Clari.

There have been 7 outages or incidents for Clari in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clari

Outlogger tracks the status of these components for Xero:

Align Active
Clari Copilot Active
Analyze Active
Capture Active
Dashboards Active
Forecast Active
Inspect - Accounts Active
Inspect - Opportunities Active
Mobile Active
Platform (General) Active
Revenue Database (RevDB) Active
Studio Active
Groove Dialer Active
Groove Extension Active
Groove webapp Active
Outlook Add-in Active
Component Status
Align Active
Clari Copilot Active
Active
Analyze Active
Capture Active
Dashboards Active
Forecast Active
Inspect - Accounts Active
Inspect - Opportunities Active
Mobile Active
Platform (General) Active
Revenue Database (RevDB) Active
Studio Active
Active
Groove Dialer Active
Groove Extension Active
Groove webapp Active
Outlook Add-in Active

Latest Clari outages and incidents.

View the latest incidents for Clari and check for official updates:

Updates:

  • Time: Nov. 20, 2024, 4:53 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Nov. 20, 2024, 4:04 p.m.
    Status: Investigating
    Update: Multiple organizations have reported errors when attempting to send email via Groove. Our engineering team is actively investigating.

Updates:

  • Time: Nov. 19, 2024, 2:28 a.m.
    Status: Postmortem
    Update: Starting on 2024-11-15 11:00 AM UTC, users relying on the "Send with Groove" feature in Outlook Add-in experienced delays in sending out emails. Our team monitored the situation and implemented measures to restore normal service by 2024-11-15 8:15 PM UTC. We understand the importance of timely email communication and apologize for any inconvenience this may have caused. No user data was at risk or damaged by this incident.
  • Time: Nov. 15, 2024, 9:17 p.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Nov. 15, 2024, 7:37 p.m.
    Status: Identified
    Update: New emails Send With Groove functionality in Outlook Add-in might take up to 20 minutes to be delivered.
  • Time: Nov. 15, 2024, 7:27 p.m.
    Status: Identified
    Update: We're currently experiencing a degradation of Send With Groove functionality in Outlook Add-in. Emails to be sent out are processing through our queues at a slower pace than normal.

Updates:

  • Time: Nov. 15, 2024, 5:02 p.m.
    Status: Resolved
    Update: Based on our data and Salesforce status updates (https://status.salesforce.com/incidents/13457) we believe that the incident is now resolved
  • Time: Nov. 15, 2024, 11:19 a.m.
    Status: Monitoring
    Update: Due to partial Service Disruptions at Salesforce (https://status.salesforce.com/incidents/13457) we are observing a higher error rate on a subset of functionalities. Our engineering team is monitoring the situation closely. We will publish an update once the incident is resolved and we confirm that functionalities depending on Salesforce are fully restored

Updates:

  • Time: Nov. 14, 2024, 6:11 p.m.
    Status: Postmortem
    Update: On November 12, 2024 at 7:14 PM UTC, Google released an update to their Chrome Browser \(version 131\) that was found to be incompatible with a dependency that Groove uses for HTTP requests. This caused a temporary disruption impacting the Groove Webapp, Groove Chrome Extension, and Groove Outlook Add-in Webapp. The Groove Outlook Add-in Desktop app remained unaffected. **Resolution**  On November 13, 2024 at 1:22 AM UTC, the issue was addressed by updating the identified conflicting dependency. This update restored functionality for the Groove Webapp and Groove Outlook Add-in Webapp. No user data was at risk or damaged by this incident.  **Next Steps for Chrome Extension Users** For Groove Chrome Extension users, we request that you update to the latest version \(2024.11.12.35033\) to ensure full functionality. The publication of this version was first made available on November 13, 2024 at 7:08 AM UTC. Please check your browser extension settings or contact support if assistance is needed. We apologize for any inconvenience caused and appreciate your patience during this time. Thank you for your continued support.
  • Time: Nov. 13, 2024, 1:56 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. For users using the Groove Chrome Extension and are still experiencing the issue, please update to the version: 2024.11.12.35033.
  • Time: Nov. 13, 2024, 12:08 a.m.
    Status: Monitoring
    Update: We have resolved the issue for the Groove Webapp. We have submitted a fix to the Chrome Extension Webstore and are awaiting approval of the fix. If you’re still seeing problems within Groove Extension, it may take up to 48 hours to receive the latest Groove Extension version. We will provide an update once the extension is published.
  • Time: Nov. 12, 2024, 10:17 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 12, 2024, 9:50 p.m.
    Status: Identified
    Update: We’re investigating an issue with the Groove Chrome Extension and Web App where users are having issues connecting Salesforce. We have narrowed the root cause to the latest Chrome version that was released today and do not recommend customers upgrade to version 131 at this time. Our team is actively working on a fix.
  • Time: Nov. 12, 2024, 9:02 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue where users are unable to authenticate to Salesforce. Users may see a white screen when being redirected to the Salesforce Login page and/or unable to sign in. Our engineering team is actively investigating.

Updates:

  • Time: Nov. 6, 2024, 5:20 p.m.
    Status: Postmortem
    Update: Starting on 2024-10-29 at 09:40 UTC, some customers reported missing email and meeting bodies for the users. Clari’s Engineering team investigated this and identified that the email and meeting bodies were missing until 2024-10-23 02:30 UTC for a few customers. This was caused by an error that unintentionally deleted Clari’s copy of the emails and meetings for these users. A fix was implemented at 15:40 UTC that same day, and all missing email and meeting content for affected users was fully restored by 2024-10-31 at 05:30 UTC. No user data was at risk or damaged by this incident.
  • Time: Oct. 31, 2024, 5:23 a.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Oct. 30, 2024, 3:54 p.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and are actively monitoring the fix. Meeting bodies have been partially recovered for impacted users, and we are closely tracking the ongoing recovery progress.
  • Time: Oct. 30, 2024, 5:45 a.m.
    Status: Identified
    Update: Our engineering teams have implemented a fix. Email bodies are now available. The next status update will be when remediation efforts are complete for meeting bodies as well.
  • Time: Oct. 29, 2024, 11:44 a.m.
    Status: Identified
    Update: Some users are currently experiencing an issue where email and meeting bodies in Accounts and Opportunities are only available from October 23 14:00 UTC, with data for certain users potentially appearing from an even later date. Our engineering team has identified the issue and is working on a fix.

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Frequently Asked Questions - Clari

Is there a Clari outage?
The current status of Clari is: Systems Active
Where can I find the official status page of Clari?
The official status page for Clari is here
How can I get notified if Clari is down or experiencing an outage?
To get notified of any status changes to Clari, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Clari every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Clari do?
Wingman provides actionable conversation intelligence to help businesses win revenue critical moments. It records, transcribes, and analyzes calls, scales coaching, and helps close more deals.

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