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Is there an InsideSales outage?

InsideSales status: Systems Active

Last checked: 3 minutes ago

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InsideSales outages and incidents

Outage and incident data over the last 30 days for InsideSales.

There have been 0 outages or incidents for InsideSales in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for InsideSales

Outlogger tracks the status of these components for Xero:

Component Status

Latest InsideSales outages and incidents.

View the latest incidents for InsideSales and check for official updates:

Updates:

  • Time: June 25, 2024, 1:31 p.m.
    Status: Resolved
    Update: The fix for the issue affecting emails with attachments sent from O365 has been deployed. Please reach out to our Customer Support team if you require further assistance; we will be happy to help.
  • Time: June 25, 2024, 8 a.m.
    Status: Monitoring
    Update: A fix for this issue has been implemented. We are monitoring the results.
  • Time: June 24, 2024, 8:47 p.m.
    Status: Identified
    Update: We are aware of an issue preventing Playbooks customers from manually sending emails that contain attachments when using Office365 as their email provider. We have identified the root cause of the problem and will be providing a fix for this.

Updates:

  • Time: June 17, 2024, 4:01 p.m.
    Status: Resolved
    Update: The issue with ad-hoc email sending via Office365 has been confirmed as resolved. In case further issues are experienced, please reach out to the support team.
  • Time: June 17, 2024, 10:01 a.m.
    Status: Monitoring
    Update: We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.
  • Time: May 30, 2024, 3:05 p.m.
    Status: Identified
    Update: We are aware of an issue preventing Playbooks customers from manually sending emails when using Office365 as their email provider. We have identified the root cause of the problem and will be deploying a fix before the end of the next week.

Updates:

  • Time: July 20, 2023, 1:22 p.m.
    Status: Resolved
    Update: We have received confirmation that this issue has been successfully addressed, and it should no longer affect any users. As always, please feel free to raise a ticket with Customer Support if you are experiencing any unexpected behavior.
  • Time: July 20, 2023, 8:33 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 20, 2023, 8:30 a.m.
    Status: Monitoring
    Update: The intermittent log in issues appear to be fixed and we could confirm that customers didn't experience any failure to log in in the last 45 minutes. We will keep monitoring the situation and investigating the root cause until we are able to conclude that the incident is fully resolved. Please accept our apologies for the inconvenience during this short outage.
  • Time: July 20, 2023, 7:36 a.m.
    Status: Investigating
    Update: We are investigating an intermittent issue preventing users from login into the Playbooks app (Chrome plugin) and the Playbooks Manager Portal (https://playbooksmanager.insidesales.com). Users receive the following error: "Unable to log in: An error occurred, please try again.". We will provide further updates shortly and thank you for your patience and understanding.

Updates:

  • Time: May 8, 2023, 12:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 8, 2023, 12:11 p.m.
    Status: Monitoring
    Update: After monitoring our systems, we are now confident to say that this issue is resolved. Thank you for your patience!
  • Time: May 4, 2023, 10:08 a.m.
    Status: Monitoring
    Update: A fix for the issue was implemented and at this moment, we can see that the robots are running as intended for the affected tenants. The issue is under monitoring for the next hours. Please contact support if you encounter any further trouble. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: May 3, 2023, 2:50 p.m.
    Status: Identified
    Update: We have identified an issue with enrollment robots that have been ongoing for a couple of hours. This issue is affecting the US-east zone and our team is working on a fix.

Updates:

  • Time: April 26, 2023, 7:35 p.m.
    Status: Resolved
    Update: As of 18:51 UTC, we implemented a potential solution for the issue related to the Inbound and outbound calls. We have implemented a fix for an issue that was affecting the backend and thus, the ability to place and receive calls. At this moment, we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: April 26, 2023, 2:56 p.m.
    Status: Investigating
    Update: We are aware of an issue affecting some customers trying to place outbound calls. We also have reports of issues with inbound calls for some other customers. Our team is investigating the issue and will update this page as soon as we have more precisions on the scope.

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Frequently Asked Questions - InsideSales

Is there a InsideSales outage?
The current status of InsideSales is: Systems Active
Where can I find the official status page of InsideSales?
The official status page for InsideSales is here
How can I get notified if InsideSales is down or experiencing an outage?
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