Time: Oct. 24, 2024, 9:36 a.m.

Status: Resolved

Update: Everything seems to be back to normal.

Time: Oct. 24, 2024, 8:02 a.m.

Status: Identified

Update: We are currently investigating an ongoing issue affecting Facebook Lead Ads on Zapier. The problem is causing hydration errors, and we have traced this to a specific error message: "Unsupported get request. Object with ID 'XXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation." Users may encounter this issue while attempting to interact with Facebook Lead Ads. Please note that this incident does not impact users who are not utilizing Facebook Lead Ads. We are actively working on identifying the root cause of this problem to resolve it as soon as possible. As of now, we do not have an estimated time for resolution, and we regret any inconvenience this issue may cause. We encourage you to contact our Support Team should you need any assistance with other matters: https://zapier.com/app/get-help. We will continue to provide updates on this incident as we have more information. Please stay tuned.

Time: Oct. 23, 2024, 3:34 p.m.

Status: Resolved

Update: Users are now able to publish Zaps or publish new versions of Zaps. If you do experience any more problems, please don't hesitate to reach out to the support team here: https://zapier.com/app/get-help

Time: Oct. 23, 2024, 2:47 p.m.

Status: Identified

Update: We've identified a possible cause for this issue and are actively working towards resolving this behavior. We'll send another update once we know this issue has been resolved.

Time: Oct. 23, 2024, 2:12 p.m.

Status: Investigating

Update: We are currently investigating an issue affecting users' ability to publish Zaps or publish new versions of Zaps on our platform. This problem commenced at 13:45 UTC. We are not aware of any data loss related to this issue. We are actively working to identify the cause and resolve it as quickly as possible. At the moment, we do not have a workaround for this issue. We encourage users experiencing any difficulties to get in touch with our support team for assistance. Rest assured, we are dedicated to resolving this issue and ensuring our platform is running smoothly as soon as possible. We appreciate your patience and understanding during this time.

Time: Oct. 22, 2024, 1:13 a.m.

Status: Resolved

Update: I'm happy to report that this issue affecting some of our users logging into their Zapier accounts using SAML/SSO has been resolved. You should not encounter any further issues when attempting to log in. If you do experience any more problems, please don't hesitate to reach out to the support team here: https://zapier.com/app/get-help Thank you!

Time: Oct. 21, 2024, 7:22 p.m.

Status: Investigating

Update: We're currently investigating an issue that's affecting some of our users who are trying to log into their Zapier accounts using SAML/SSO. Instead of gaining access as usual, users are finding themselves stuck in a loop. The issue seems to be isolated to the login process using SAML/SSO. If you're logged in already, your experience with Zapier remains unaffected. Also, we want to reassure you that despite this issue, we're not anticipating any loss of data. Our technical team is looking into this problem right now. We appreciate your patience and understanding as we work to sort this out. For any assistance that you might need, please don’t hesitate to contact our Support Team at: https://zapier.com/app/get-help. We remain committed to providing you with the best service possible.

Time: Oct. 21, 2024, 11:06 a.m.

Status: Resolved

Update: This issue should now be resolved and all services are restored to normal functionality.

Time: Oct. 21, 2024, 10:47 a.m.

Status: Investigating

Update: Our team has identified an issue as of 9:43 am UTC that may be causing increased error rates and high latencies in live chat for both agents and customers using Zapier services. The specific error being reported is intermittent and may present as "This message failed to send. Click to retry." Currently, we are actively investigating this problem to fully understand its nature and identify a resolution. No data loss has been reported or expected due to this incident. Users experiencing this issue can find help via our support team at: https://zapier.com/app/get-help. We will continue to update as more information becomes available. We appreciate your patience and understanding.

Time: Oct. 21, 2024, 10:44 a.m.

Status: Investigating

Update: Our team has identified an issue as of 9:43 am UTC that may be causing increased error rates and high latencies in live chat for both agents and customers using Zapier services. The specific error being reported is intermittent and may present as "This message failed to send. Click to retry." Currently, we are actively investigating this problem to fully understand its nature and identify a resolution. No data loss has been reported or expected due to this incident. Live chat will be disabled until the incident is resolved. We will continue to update as more information becomes available. We appreciate your patience and understanding.

Time: Oct. 21, 2024, 10:44 a.m.

Status: Investigating

Update: Our team has identified an issue as of 9:43 am UTC that may be causing increased error rates and high latencies in live chat for both agents and customers using Zapier services. The specific error being reported is intermittent and may present as "This message failed to send. Click to retry." Currently, we are actively investigating this problem to fully understand its nature and identify a resolution. No data loss has been reported or expected due to this incident. Live chat will be disabled until the incident is resolved. We will continue to update as more information becomes available. We appreciate your patience and understanding.