Time: Sept. 24, 2024, 8:38 p.m.

Status: Resolved

Update: Meta has resolved the authentication issues related to Facebook Conversions and Facebook Conversions (for Business). If you continue to see issues, please reach out to our support team here: https://zapier.com/app/get-help

Time: Sept. 18, 2024, 10:56 p.m.

Status: Monitoring

Update: Thank you for your patience as we worked with our partners at Meta to resolve this app connection/authentication issue. The Facebook Conversions app has now been updated by their development team. There is no manual action needed, and you should no longer see any authentication or connection problems due to the original error. The Facebook Conversions (for business admins) version of the app may have some lingering errors, and we are working further with Meta on this as we speak. We will keep you updated here as we have more on that as well. If you do see any other issues with the app though, you can reach out to our Support team here: https://zapier.com/app/get-help

Time: Sept. 16, 2024, 8:49 p.m.

Status: Identified

Update: Users with connections for Facebook Conversions and Facebook Conversions (for Business) have been reporting issues with the app disconnecting. Upon attempting to authenticate, they are met with the following error: "API calls from the server require an appsecret_proof argument" The issue has been identified, and we're currently working with Meta to find a solution. We apologize for the inconvenience and thank you for your patience. If you have any questions, you can reach out to our Support team: https://zapier.com/app/get-help

Time: Sept. 15, 2024, 8:39 p.m.

Status: Investigating

Update: Users with connections for Facebook Conversions and Facebook Conversions (for Business) have been reporting issues with the app disconnecting. Upon attempting to authenticate, they are met with the following error: "API calls from the server require an appsecret_proof argument" This issue has been brought to the attention of the partner team in charge of those apps and we are awaiting further information from them on options for a fix. We apologize for the inconvenience but thank you for your patience while those involved continued the investigation.

Time: Sept. 15, 2024, 8:38 p.m.

Status: Investigating

Update: Users with connections for Facebook Conversions and Facebook Conversions (for Business) have been reporting issues with the app disconnecting. Upon attempting to authenticate, they are met with the following error: "API calls from the server require an appsecret_proof argument" This issue has been brought to the attention of the partner team in charge of those apps and we are awaiting further information from them on options for a fix. We apologize for the inconvenience but thank you for your patience while those involved continued the investigation.

Time: Sept. 13, 2024, 5:44 p.m.

Status: Resolved

Update: This incident, which previously resulted in 503 errors navigating the zapier.com website, has now been resolved.

Time: Sept. 12, 2024, 10:08 p.m.

Status: Monitoring

Update: Our team has identified the issue and we've implemented a fix. Users should no longer be experiencing login issues and errors should no longer be present when accessing any pages within Zapier.com. We're now monitoring this outage for any further problems. If you have any questions or if you're still running into issues, please reach out to our Support team: https://zapier.com/app/get-help

Time: Sept. 12, 2024, 9:58 p.m.

Status: Investigating

Update: Our team has been made aware of an issue affecting the ability to login to Zapier.com. Users may experience pages not loading or endlessly loading. This issue may also present itself as 503 errors when accessing the site. We're currently investigating this issue and we'll provide an update as soon as we have one available. If you have any questions, you can reach out to our Support team: https://zapier.com/app/get-help

Time: Sept. 13, 2024, 10:37 a.m.

Status: Resolved

Update: This incident, which previously resulted in errors in Facebook Lead Ads triggers, has now been resolved. Meta has confirmed that a fix has been released and our Engineers have started replayed the runs. Any remaining errors will be replayed and all leads should be processed successfully. If you have any questions or need additional clarification, you can contact our Support team at https://zapier.com/help We appreciate your patience while we worked on resolving this issue. Thank you.

Time: Sept. 13, 2024, 8:34 a.m.

Status: Monitoring

Update: Our engineers are working to replay any Zap steps which were impacted by this incident to ensure that your workflows are completed. We have subsequently seen a significant reduction in the prevalence of the error. However, some attempts to collect lead information are still seeing instances of the error.

Time: Sept. 13, 2024, 3:39 a.m.

Status: Monitoring

Update: Meta have advised us that a fix for the issue has been deployed, and we have subsequently seen a significant reduction in the prevalence of the error. However, some attempts to collect lead information are still seeing instances of the error. We are continuing to work with Meta and will update our status page again when the issue is completely resolved.

Time: Sept. 12, 2024, 2:54 p.m.

Status: Investigating

Update: We’ve noticed that Facebook Lead Ads is experiencing issues on its platform, which is impacting your Zaps here. The Zap runs are erroring with this message: "Error while hydrating data from Facebook Lead Ads: Unsupported get request. Object with ID 'XXXXXX' does not exist, cannot be loaded due to missing permissions" This incident is impacting all users of the Facebook Graph API, including Zapier’s. More specifically, we’re unable to retrieve lead information. We’ve identified that 30% of Zap runs can still run successfully. Meta has posted about this problem here: https://developers.facebook.com/community/threads/539279861966705/ While the root cause of this incident is outside of our control, our Engineers are working closely with our partners to resolve this as quickly as possible, and working on how to mitigate the impacts. We appreciate your patience while we resolve the issue. Please reach out to our Support Team if you need anything: https://zapier.com/app/get-help

Time: Sept. 12, 2024, 2:54 p.m.

Status: Investigating

Update: We’ve noticed that Facebook Lead Ads is experiencing issues on its platform, which is impacting Facebook Lead Ad Zaps. Zap runs are erroring with this message: "Error while hydrating data from Facebook Lead Ads: Unsupported get request. Object with ID 'XXXXXX' does not exist, cannot be loaded due to missing permissions" Our team is currently investigating and we'll provide an update as soon as we can. If you have any questions, please reach out to our support team: https://zapier.com/app/get-help

Time: Sept. 2, 2024, 8:11 p.m.

Status: Resolved

Update: Incident Status: Resolved. Incident was first noticed at 7:20 PM UTC and was resolved around 9:10 PM UTC. Impacted users experienced issues with the Digest by Zapier steps, with log entries displaying "This Digest step hit an error" and "Precondition failed". The issue did not result in any data loss. We aim to replay any failed tasks for our users so no manual action should be needed. Should you have any further inquiries or concerns regarding this incident, our Support Team will be glad to assist you. You may reach out to them at: https://zapier.com/app/get-help.

Time: Aug. 29, 2024, 8:28 p.m.

Status: Resolved

Update: The problem with Google Ad Manager has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Time: Aug. 28, 2024, 4:18 p.m.

Status: Investigating

Update: We are currently investigating an issue with Google Ads authentications disconnecting and not allow users to reconnect. Google Ads is experiencing an incident that we are monitoring that may be impacting reconnecting accounts in Zapier: https://ads.google.com/status/publisher/incidents/BVsMxGMkYoKg9qEQcQsf