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Is there an Zip outage?

Zip status: Systems Active

Last checked: 42 seconds ago

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Zip outages and incidents

Outage and incident data over the last 30 days for Zip.

There have been 0 outages or incidents for Zip in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zip

Outlogger tracks the status of these components for Xero:

Zip Dashboard Active
Zip Public APIs Active
Zip Requests Active
Zip Vendor Portal Active
Zip Web App Active
Zip Webhook Events Active
Component Status
Zip Dashboard Active
Zip Public APIs Active
Zip Requests Active
Zip Vendor Portal Active
Zip Web App Active
Zip Webhook Events Active

Latest Zip outages and incidents.

View the latest incidents for Zip and check for official updates:

Updates:

  • Time: Sept. 30, 2024, 6:30 p.m.
    Status: Resolved
    Update: As of 2024-09-28 11:53 PT, this issue should have been fully mitigated and resolved.
  • Time: Sept. 27, 2024, 6:01 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 27, 2024, 6 p.m.
    Status: Investigating
    Update: Our team has been made aware that some of the dashboards in Zip may not be returning results for newly created objects. Filters applied to dashboards may similarly return out-of-date results This primarily affects New Requests, New Vendors, and Bills. We are currently actively working on a fix and mitigation efforts, but in the meantime, If you observe any of the above, please reach out to [email protected] or the team via in-app chat, and the team will be able to refresh the affected item.

Updates:

  • Time: June 20, 2024, 9:48 p.m.
    Status: Resolved
    Update: Cloudflare indicated the problem is resolved on their status page. If you are still experiencing any issues please reach out to the Zip Support team at [email protected].
  • Time: June 20, 2024, 7:54 p.m.
    Status: Monitoring
    Update: Cloudflare is experiencing intermittent connectivity issues in Eastern US and Western Europe which may result in 502 server errors for Zip users in these regions. Currently, their status page - https://www.cloudflarestatus.com/ indicates that they have identified the problem and are working on a fix. We are monitoring their status actively and will provide periodic updates.
  • Time: June 20, 2024, 7:48 p.m.
    Status: Monitoring
    Update: Cloudflare is experiencing intermittent connectivity issues in Eastern US and Western Europe which may result in 502 server errors for Zip users in these regions. Currently, their status page - https://www.cloudflarestatus.com/ indicates that they are investigating this problem. We are monitoring their status actively and will provide periodic updates.

Updates:

  • Time: June 18, 2024, 10:08 p.m.
    Status: Resolved
    Update: The incident has been resolved by our team. Please reach out to [email protected] if you are still experiencing any issues.
  • Time: June 18, 2024, 9:54 p.m.
    Status: Monitoring
    Update: The Zip team has implemented a fix and we are currently monitoring the status of the platform.
  • Time: June 18, 2024, 8:57 p.m.
    Status: Identified
    Update: The Zip team has identified an issue on the platform that could lead to potential latency and degraded performance. The team is currently employing a fix. Please contact the support team via chat or [email protected] if you have any questions.

Updates:

  • Time: April 22, 2024, 11:27 a.m.
    Status: Resolved
    Update: The team has fully implemented a resolution and will continue to monitor the situation to ensure no issues persist.
  • Time: April 22, 2024, 7:54 a.m.
    Status: Identified
    Update: The team is in the final stages of mitigating the issue. This involves completing the re-indexing of a database table and deploying the new database. The Status Page will be updated with a more precise timeline as soon as possible.
  • Time: April 22, 2024, 5:51 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 22, 2024, 12:25 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 21, 2024, 6 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 21, 2024, 6 p.m.
    Status: Identified
    Update: During a routine database migration with no expected downtime, the Zip team found an issue with database replication. To prevent potential data inconsistency, the team decided to pause creating or updating any data in Zip. This includes any modification or writes such as: - The submission or updating of any Zip Request - Any changes to the Zip system - The ability for any logged-out users to log into Zip The engineering team is investigating and implementing changes to allow users to make changes and submissions in Zip once again, as its top priority.

Updates:

  • Time: April 16, 2024, 9:41 p.m.
    Status: Resolved
    Update: The incident has been resolved by our team. Please reach out to [email protected] if you are still experiencing any issues.
  • Time: April 16, 2024, 8:44 p.m.
    Status: Monitoring
    Update: The Zip team has pushed out a fix and we are monitoring the fix now.
  • Time: April 16, 2024, 8:42 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 16, 2024, 8:35 p.m.
    Status: Identified
    Update: The Zip team has identified an issue on the platform that could lead to potential latency and degraded performance. The team is currently employing a fix. Please contact the support team via chat or [email protected] if you have any questions.

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Frequently Asked Questions - Zip

Is there a Zip outage?
The current status of Zip is: Systems Active
Where can I find the official status page of Zip?
The official status page for Zip is here
How can I get notified if Zip is down or experiencing an outage?
To get notified of any status changes to Zip, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zip every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zip do?
Zip enables businesses of all sizes to manage procurement and control spending, with a wide range of clients from startups to Fortune 500 companies.

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