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Is there an ZoomInfo outage?

ZoomInfo status: Systems Active

Last checked: a minute ago

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ZoomInfo outages and incidents

Outage and incident data over the last 30 days for ZoomInfo.

There have been 1 outages or incidents for ZoomInfo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ZoomInfo

Outlogger tracks the status of these components for Xero:

Chorus Active
Comparably Active
Engage Active
Marketing Active
NeverBounce Active
Sales Active
Talent Active
ZoomInfo Chat Active
Enrich Active
Ringlead Active
ZoomInfo Enterprise API Active
Component Status
Chorus Active
Comparably Active
Engage Active
Marketing Active
NeverBounce Active
Sales Active
Talent Active
ZoomInfo Chat Active
Active
Enrich Active
Ringlead Active
ZoomInfo Enterprise API Active

Latest ZoomInfo outages and incidents.

View the latest incidents for ZoomInfo and check for official updates:

Updates:

  • Time: April 3, 2024, 4:49 p.m.
    Status: Resolved
    Update: This incident has been involved and the support chat feature is now up and running.
  • Time: April 3, 2024, 3:09 p.m.
    Status: Investigating
    Update: Our chat provider has indicated that they are currently experiencing a service outage. During this time, our support chat feature is unavailable and will show an error. If you need assistance, please email [email protected]. We will continue to post updates as we receive them from our vendor.

Updates:

  • Time: April 3, 2024, 1:38 p.m.
    Status: Resolved
    Update: Our third party vendor service has been fully restored. With this, the Chorus platform should now be functioning as expected and previously recorded calls should now be accessible. Thank you again for your patience as our teams worked to resolve this issue.
  • Time: April 3, 2024, 1:01 p.m.
    Status: Investigating
    Update: Our Engineering team is actively working on a resolution to this issue in partnership with our third party vendor. Some calls that were recorded prior to today may not be accessible on the platform during this time. However, any meetings that were recorded today after the outage was identified should be accessible on the platform. No data loss should occur with this issue. Thank you again for your patience as we work to resolve this issue.
  • Time: April 3, 2024, 12:25 p.m.
    Status: Investigating
    Update: Our Engineering team is aware of an issue that is impacting users from accessing previously recorded meetings. Our Engineering team has identified that this issue is related to a third party vendor service; we are working on a resolution to this issue actively and will provide updates as we have them. Thank you for your patience as we work to resolve this issue.

Updates:

  • Time: March 5, 2024, 2:18 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: March 5, 2024, 2:07 p.m.
    Status: Monitoring
    Update: We have identified the issue and implemented a fix. Users should now be able to access all ZoomInfo platforms. We are monitoring the results closely.
  • Time: March 5, 2024, 1:43 p.m.
    Status: Investigating
    Update: We are aware of an issue impacting access to the ZoomInfo platform. Users may experience issues loading the platform. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

Updates:

  • Time: Feb. 29, 2024, 1:47 a.m.
    Status: Resolved
    Update: This incident has been resolved. The zoominfo.com URL is back up and running.
  • Time: Feb. 29, 2024, 12:46 a.m.
    Status: Investigating
    Update: We are aware of and investigating an issue with the zoominfo.com website. Users may experience an error when trying to access this URL. The ZoomInfo platform (SalesOS, MarketingOS, TalentOS) are currently functioning without issue and can be accessed via login.zoominfo.com. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

Updates:

  • Time: Feb. 20, 2024, 7:34 p.m.
    Status: Resolved
    Update: A fix has been released for the subset of users experiencing Engage access issues. All users should now be able to access all ZoomInfo products. We are monitoring the results closely.
  • Time: Feb. 20, 2024, 3:30 p.m.
    Status: Investigating
    Update: We have a released a fix for the ZI Chrome Extension and users should now be able to access the ZI Chrome Extension and Admin Portal. We are continuing to investigate the issue impacting some users ability to access Engage. As a temporary workaround to access Engage, we recommend clearing your browser cache and cookies. Please reach out to [email protected] if you need assistance with those steps and the ZoomInfo Customer Solutions team is happy to assist.
  • Time: Feb. 20, 2024, 3 p.m.
    Status: Investigating
    Update: We have a released a fix for the ZoomInfo Admin Portal. Users should now be able to access the Admin Portal via direct login and the in-platform app switcher. We are continuing to investigate the issue impacting some users ability to access Engage and the ZI Chrome Extension. As a temporary workaround to access ZI Chrome Extension and Engage, we recommend clearing your browser cache and cookies. Please reach out to [email protected] if you need assistance with those steps and the ZoomInfo Customer Solutions team is happy to assist.
  • Time: Feb. 20, 2024, 2:14 p.m.
    Status: Investigating
    Update: We are aware of and investigating intermittent issues causing users to be unable to login to Engage, the Admin Portal, and the Chrome Extension. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

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Frequently Asked Questions - ZoomInfo

Is there a ZoomInfo outage?
The current status of ZoomInfo is: Systems Active
Where can I find the official status page of ZoomInfo?
The official status page for ZoomInfo is here
How can I get notified if ZoomInfo is down or experiencing an outage?
To get notified of any status changes to ZoomInfo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ZoomInfo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here