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Is there an Springbrook outage?

Springbrook status: Systems Active

Last checked: 3 minutes ago

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Springbrook outages and incidents

Outage and incident data over the last 30 days for Springbrook.

There have been 1 outages or incidents for Springbrook in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Springbrook

Outlogger tracks the status of these components for Xero:

Cirrus Active
Open API Active
PUBLIQ ASP Hosting Active
PUBLIQ Payments Active
PUBLIQ Payroll Portal Active
Springbrook Enterprise Cloud Active
Springbrook Express Cloud Active
Tableau Active
CivicPay Administration Active
CivicPay Backend Processing Active
CivicPay Online API Active
CivicPay Online Payment Processing Active
CivicPay Online Recurring Active
KVS Cloud Active
KVS Hosted Active
PUBLIQ Plus CAMA Active
PUBLIQ QS1 Automatic Updates Active
PUBLIQ Remote Backup Service Active
PUBLIQ SFTP Server Active
Utility Cloud API Active
SoftRight Hosted Active
SoftRight Online Active
API Active
Applicant Tracking Active
Business Licensing Active
Business Tax Active
Contact Management Active
Employee Self Service Active
Open Enrollment Active
Component Status
Cirrus Active
Open API Active
PUBLIQ ASP Hosting Active
PUBLIQ Payments Active
PUBLIQ Payroll Portal Active
Springbrook Enterprise Cloud Active
Springbrook Express Cloud Active
Tableau Active
Active
CivicPay Administration Active
CivicPay Backend Processing Active
CivicPay Online API Active
CivicPay Online Payment Processing Active
CivicPay Online Recurring Active
Active
KVS Cloud Active
KVS Hosted Active
Active
Active
PUBLIQ Plus CAMA Active
Active
PUBLIQ QS1 Automatic Updates Active
PUBLIQ Remote Backup Service Active
PUBLIQ SFTP Server Active
Utility Cloud API Active
Active
SoftRight Hosted Active
SoftRight Online Active
Active
API Active
Applicant Tracking Active
Business Licensing Active
Business Tax Active
Contact Management Active
Employee Self Service Active
Open Enrollment Active

Latest Springbrook outages and incidents.

View the latest incidents for Springbrook and check for official updates:

Updates:

  • Time: Nov. 1, 2024, 2:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 1, 2024, 2:16 p.m.
    Status: Monitoring
    Update: A fix has been made to the Springbrook Cloud application to resolve the CivicPay backend processing issue. There was no issue accepting or processing the payments, but there is a delay in posting the record of those payments to Springbrook Cloud ERP customers. Customers will see those payments post as that backlog is cleared.
  • Time: Nov. 1, 2024, 1:29 p.m.
    Status: Identified
    Update: A fix is being implemented for this incident.
  • Time: Nov. 1, 2024, 1:22 p.m.
    Status: Investigating
    Update: CivicPay payments for Springbrook Cloud customers are not posting to the application.

Updates:

  • Time: Oct. 2, 2024, 2:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 1, 2024, 8:14 p.m.
    Status: Monitoring
    Update: We will continue monitoring for a while. the system has been performing well for over an hour now.
  • Time: Oct. 1, 2024, 6:52 p.m.
    Status: Monitoring
    Update: The rollback has been completed. We are continuing to monitor and investigate root cause.
  • Time: Oct. 1, 2024, 6:17 p.m.
    Status: Investigating
    Update: We are working to revert a change from last night's service pack that should improve performance.
  • Time: Oct. 1, 2024, 5:07 p.m.
    Status: Investigating
    Update: We are currently investigating issues using the Springbrook Enterprise application.

Updates:

  • Time: Sept. 30, 2024, 11:02 p.m.
    Status: Resolved
    Update: PUBLIQ support call coverage has returned to normal.
  • Time: Sept. 29, 2024, 4:48 p.m.
    Status: Identified
    Update: Please be aware that the Customer Support staff for PUBLIQ Software is located in and around the Spartanburg SC area. This area has been severely impacted by Hurricane Helene, causing power and communication outages, as well as preventing people from being able to leave their homes. We expect support phone coverage to be limited during the recovery period. Please send PUBLIQ support requests via email to [email protected].

Updates:

  • Time: Sept. 25, 2024, 8:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 25, 2024, 6:30 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 25, 2024, 6:21 p.m.
    Status: Investigating
    Update: Cirrus does not appear to be impacted at this time.
  • Time: Sept. 25, 2024, 6:19 p.m.
    Status: Investigating
    Update: We are investigating an issue with Springbrook Enterprise not responding.

Updates:

  • Time: Sept. 18, 2024, 2:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 18, 2024, 2:08 p.m.
    Status: Monitoring
    Update: The issue has been identified and fixed.
  • Time: Sept. 18, 2024, 1:40 p.m.
    Status: Identified
    Update: We are working to resolve and issue causing errors in the Cirrus Cash Receipts module.

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Frequently Asked Questions - Springbrook

Is there a Springbrook outage?
The current status of Springbrook is: Systems Active
Where can I find the official status page of Springbrook?
The official status page for Springbrook is here
How can I get notified if Springbrook is down or experiencing an outage?
To get notified of any status changes to Springbrook, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Springbrook every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Springbrook do?
Accela offers government software for managing permits, licenses, code enforcement, and service requests, enabling agencies to enhance communities, support businesses, and safeguard citizens.

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