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Is there an Springbrook outage?

Springbrook status: Systems Active

Last checked: 3 minutes ago

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Springbrook outages and incidents

Outage and incident data over the last 30 days for Springbrook.

There have been 1 outages or incidents for Springbrook in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Springbrook

Outlogger tracks the status of these components for Xero:

Cirrus Active
Open API Active
PUBLIQ ASP Hosting Active
PUBLIQ Payments Active
PUBLIQ Payroll Portal Active
Springbrook Enterprise Cloud Active
Springbrook Express Cloud Active
Tableau Active
CivicPay Administration Active
CivicPay Backend Processing Active
CivicPay Online API Active
CivicPay Online Payment Processing Active
CivicPay Online Recurring Active
KVS Cloud Active
KVS Hosted Active
PUBLIQ Plus CAMA Active
PUBLIQ QS1 Automatic Updates Active
PUBLIQ Remote Backup Service Active
PUBLIQ SFTP Server Active
Utility Cloud API Active
SoftRight Hosted Active
SoftRight Online Active
API Active
Applicant Tracking Active
Business Licensing Active
Business Tax Active
Contact Management Active
Employee Self Service Active
Open Enrollment Active
Component Status
Cirrus Active
Open API Active
PUBLIQ ASP Hosting Active
PUBLIQ Payments Active
PUBLIQ Payroll Portal Active
Springbrook Enterprise Cloud Active
Springbrook Express Cloud Active
Tableau Active
Active
CivicPay Administration Active
CivicPay Backend Processing Active
CivicPay Online API Active
CivicPay Online Payment Processing Active
CivicPay Online Recurring Active
Active
KVS Cloud Active
KVS Hosted Active
Active
Active
PUBLIQ Plus CAMA Active
Active
PUBLIQ QS1 Automatic Updates Active
PUBLIQ Remote Backup Service Active
PUBLIQ SFTP Server Active
Utility Cloud API Active
Active
SoftRight Hosted Active
SoftRight Online Active
Active
API Active
Applicant Tracking Active
Business Licensing Active
Business Tax Active
Contact Management Active
Employee Self Service Active
Open Enrollment Active

Latest Springbrook outages and incidents.

View the latest incidents for Springbrook and check for official updates:

Updates:

  • Time: Jan. 23, 2023, 10:15 p.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Jan. 23, 2023, 9:56 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being applied
  • Time: Jan. 23, 2023, 6:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 23, 2023, 6:05 p.m.
    Status: Investigating
    Update: We are currently investigating trouble accessing the Springbrook Express (SBX) Tableau Site

Updates:

  • Time: Jan. 18, 2023, 10:55 p.m.
    Status: Resolved
    Update: All jobs are processing normally now.
  • Time: Jan. 18, 2023, 10:27 p.m.
    Status: Investigating
    Update: We have seen improvements in navigating the application and running reports. We are continuing to work on getting other jobs caught up.
  • Time: Jan. 18, 2023, 7:40 p.m.
    Status: Investigating
    Update: The system is coming back online. We are seeing things slowly catch up. We are currently monitoring progress.
  • Time: Jan. 18, 2023, 7:13 p.m.
    Status: Investigating
    Update: We are attempting to address the performance issues. This will require an outage of up to 30 minutes.
  • Time: Jan. 18, 2023, 6:55 p.m.
    Status: Investigating
    Update: We are attempting corrective action that may cause user disruptions temporarily.
  • Time: Jan. 18, 2023, 6:09 p.m.
    Status: Investigating
    Update: CivicPay is also being impacted for Cloud customers only.
  • Time: Jan. 18, 2023, 5:43 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 18, 2023, 4:37 p.m.
    Status: Investigating
    Update: We are currently seeing slowness using Springbrook cloud. This encompasses navigating the application and job processing.

Updates:

  • Time: Jan. 14, 2023, 12:36 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 12, 2023, 3:59 p.m.
    Status: Identified
    Update: We continue to have a few users encountering connectivity issues to their datasources and the operations team is working to resolve it.
  • Time: Jan. 11, 2023, 7:32 p.m.
    Status: Identified
    Update: Data synchronization has been restored but we are investigating reports of some users encountering an issue connecting to the datasource.
  • Time: Jan. 10, 2023, 8:39 p.m.
    Status: Identified
    Update: We have identified that the Tableau data sync encountered a failure on January 6th. Due to this issue your data for reporting may not be up to date. We are in the process of re-syncing data.

Updates:

  • Time: Jan. 3, 2023, 9:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 3, 2023, 7:46 p.m.
    Status: Monitoring
    Update: We have deployed a fix for the issue that was causing jobs not to move into processing this morning.
  • Time: Jan. 3, 2023, 5:37 p.m.
    Status: Identified
    Update: We have identified a possible cause and are taking corrective action. We will provide additional updates as we move forward.
  • Time: Jan. 3, 2023, 4:30 p.m.
    Status: Investigating
    Update: We are investigating an issue where some jobs are taking a long time to move from scheduled to processing.

Updates:

  • Time: Dec. 28, 2022, 12:40 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 27, 2022, 10:07 p.m.
    Status: Monitoring
    Update: After redeploying the SQL server, all systems have returned to normal processing. Users may have to log out and log back in to gain access. This was due to a hardware failure.
  • Time: Dec. 27, 2022, 9:40 p.m.
    Status: Identified
    Update: CivicPay is also impacted for our Cloud clients.
  • Time: Dec. 27, 2022, 9:36 p.m.
    Status: Identified
    Update: We have identified an issue with our SQL server and are currently rebooting the server.

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Frequently Asked Questions - Springbrook

Is there a Springbrook outage?
The current status of Springbrook is: Systems Active
Where can I find the official status page of Springbrook?
The official status page for Springbrook is here
How can I get notified if Springbrook is down or experiencing an outage?
To get notified of any status changes to Springbrook, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Springbrook every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Springbrook do?
Accela offers government software for managing permits, licenses, code enforcement, and service requests, enabling agencies to enhance communities, support businesses, and safeguard citizens.

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