Time: Oct. 15, 2021, 7:34 p.m.

Status: Resolved

Update: At around 5:20 Eastern Time we introduced an improvement to the TrustedForm script that programmatically detects form submit events so that we can more confidently track consumer consent. This change allows us to remain dedicated to consumer privacy while also allowing us to automatically extended the claim period for certificates, allowing for claims to be done even on aged leads. This change ultimately increases the value of every lead, since they can be used in a greater variety of workflows - for example, warm call transfers that require more time and effort before they're sold to an end buyer. In a very small percentage of websites utilizing the script, this change has caused a slowdown on pages with complex forms utilizing a number of JavaScript interactions. We have rolled the change back at around 6:40 ET after getting feedback from affected customers. We are reaching out to these publishers in order to find a fix that allows them to leverage this great new capability without affecting website performance. If you have been affected by this change, please contact [email protected] so we can work together to find a permanent solution.

Time: Oct. 15, 2021, 7:34 p.m.

Status: Resolved

Update: At around 5:20 Eastern Time we introduced an improvement to the TrustedForm script that programmatically detects form submit events so that we can more confidently track consumer consent. This change allows us to remain dedicated to consumer privacy while also allowing us to automatically extended the claim period for certificates, allowing for claims to be done even on aged leads. This change ultimately increases the value of every lead, since they can be used in a greater variety of workflows - for example, warm call transfers that require more time and effort before they're sold to an end buyer. In a very small percentage of websites utilizing the script, this change has caused a slowdown on pages with complex forms utilizing a number of JavaScript interactions. We have rolled the change back at around 6:40 ET after getting feedback from affected customers. We are reaching out to these publishers in order to find a fix that allows them to leverage this great new capability without affecting website performance. If you have been affected by this change, please contact [email protected] so we can work together to find a permanent solution.

Time: Oct. 6, 2021, 2:30 a.m.

Status: Resolved

Update: We have identified and resolved the issue with claims. The issue seems to have occurred between 6pm and 8:30pm CT. Any retries on failed claims should succeed now. Thank you for your patience.

Time: Oct. 6, 2021, 1:07 a.m.

Status: Investigating

Update: We are currently investigating an increase in errors with TrustedForm claiming. We will update as we work to resolve the issue.

Time: Oct. 6, 2021, 2:30 a.m.

Status: Resolved

Update: We have identified and resolved the issue with claims. The issue seems to have occurred between 6pm and 8:30pm CT. Any retries on failed claims should succeed now. Thank you for your patience.

Time: Oct. 6, 2021, 1:07 a.m.

Status: Investigating

Update: We are currently investigating an increase in errors with TrustedForm claiming. We will update as we work to resolve the issue.

Time: Sept. 28, 2021, 9:16 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Sept. 27, 2021, 9:51 p.m.

Status: Monitoring

Update: Current events are being displayed accurately and we are working to repopulate the remaining missing events in the UI. Missing events should be displayed correctly sometime tomorrow as we work to backfill the data. Today's issue did not impact lead processing or storage. We will continue to monitor.

Time: Sept. 27, 2021, 5:48 p.m.

Status: Identified

Update: We have identified the issue and it is possible that some events from the past 24 hours may not be displayed properly in the LeadConduit UI. This only affects the display of events, this does not impact lead processing or storage. We will continue to update as we resolve the issue.

Time: Sept. 27, 2021, 3:50 p.m.

Status: Investigating

Update: We are currently investigating an issue with displaying events in the LeadConduit UI. We will continue to update as we learn more.