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Is there an ActiveProspect outage?

ActiveProspect status: Systems Active

Last checked: 27 seconds ago

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ActiveProspect outages and incidents

Outage and incident data over the last 30 days for ActiveProspect.

There have been 0 outages or incidents for ActiveProspect in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ActiveProspect

Outlogger tracks the status of these components for Xero:

ActiveProspect ID Active
LeadConduit Active
LeadsBridge Active
SuppressionList Active
TrustedForm Application Active
TrustedForm Certify Active
TrustedForm Facebook Active
Component Status
ActiveProspect ID Active
LeadConduit Active
LeadsBridge Active
SuppressionList Active
TrustedForm Application Active
TrustedForm Certify Active
TrustedForm Facebook Active

Latest ActiveProspect outages and incidents.

View the latest incidents for ActiveProspect and check for official updates:

Updates:

  • Time: Sept. 28, 2021, 9:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 27, 2021, 9:51 p.m.
    Status: Monitoring
    Update: Current events are being displayed accurately and we are working to repopulate the remaining missing events in the UI. Missing events should be displayed correctly sometime tomorrow as we work to backfill the data. Today's issue did not impact lead processing or storage. We will continue to monitor.
  • Time: Sept. 27, 2021, 5:48 p.m.
    Status: Identified
    Update: We have identified the issue and it is possible that some events from the past 24 hours may not be displayed properly in the LeadConduit UI. This only affects the display of events, this does not impact lead processing or storage. We will continue to update as we resolve the issue.
  • Time: Sept. 27, 2021, 3:50 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with displaying events in the LeadConduit UI. We will continue to update as we learn more.

Updates:

  • Time: Sept. 13, 2021, 2:15 p.m.
    Status: Resolved
    Update: Starting around 8:38am central, the TrustedForm Claim API experienced an outage, and requests to Claim a TrustedForm certificate resulted in an internal server error. As of 8:52am central, TrustedForm claiming was restored and we will continue to monitor TrustedForm to ensure its stability. Any failed TrustedForm claims that were not made via LeadConduit will need to be retried in order to successfully store the claim. TrustedForm claims made using LeadConduit will be retried on your behalf. We apologize for any inconvenience this caused.
  • Time: Sept. 13, 2021, 2:15 p.m.
    Status: Resolved
    Update: Starting around 8:38am central, the TrustedForm Claim API experienced an outage, and requests to Claim a TrustedForm certificate resulted in an internal server error. As of 8:52am central, TrustedForm claiming was restored and we will continue to monitor TrustedForm to ensure its stability. Any failed TrustedForm claims that were not made via LeadConduit will need to be retried in order to successfully store the claim. TrustedForm claims made using LeadConduit will be retried on your behalf. We apologize for any inconvenience this caused.

Updates:

  • Time: May 21, 2021, 8:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 21, 2021, 7:36 p.m.
    Status: Monitoring
    Update: We have initiated a rollback; any new traffic should be unaffected. We will continue to monitor error rates.
  • Time: May 21, 2021, 7:26 p.m.
    Status: Identified
    Update: We are experiencing increased error rates for LeadConduit API in production. The issue has been identified and we are working on a rollback.

Updates:

  • Time: May 21, 2021, 8:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 21, 2021, 7:36 p.m.
    Status: Monitoring
    Update: We have initiated a rollback; any new traffic should be unaffected. We will continue to monitor error rates.
  • Time: May 21, 2021, 7:26 p.m.
    Status: Identified
    Update: We are experiencing increased error rates for LeadConduit API in production. The issue has been identified and we are working on a rollback.

Updates:

  • Time: March 11, 2021, 7:53 p.m.
    Status: Resolved
    Update: A fix has been deployed and TrustedForm video replays should now be visible on certificates.
  • Time: March 11, 2021, 7:53 p.m.
    Status: Resolved
    Update: A fix has been deployed and TrustedForm video replays should now be visible on certificates.
  • Time: March 11, 2021, 7:16 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with TrustedForm not displaying video replays when viewing new certificates. The archiving of TrustedForm certificates is not impacted and video replays are available on archived certificates.
  • Time: March 11, 2021, 7:16 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with TrustedForm not displaying video replays when viewing new certificates. The archiving of TrustedForm certificates is not impacted and video replays are available on archived certificates.

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Frequently Asked Questions - ActiveProspect

Is there a ActiveProspect outage?
The current status of ActiveProspect is: Systems Active
Where can I find the official status page of ActiveProspect?
The official status page for ActiveProspect is here
How can I get notified if ActiveProspect is down or experiencing an outage?
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