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Is there an ActiveProspect outage?

ActiveProspect status: Systems Active

Last checked: 2 minutes ago

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ActiveProspect outages and incidents

Outage and incident data over the last 30 days for ActiveProspect.

There have been 1 outages or incidents for ActiveProspect in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ActiveProspect

Outlogger tracks the status of these components for Xero:

ActiveProspect ID Active
LeadConduit Active
LeadsBridge Active
SuppressionList Active
TrustedForm Application Active
TrustedForm Certify Active
TrustedForm Facebook Active
Component Status
ActiveProspect ID Active
LeadConduit Active
LeadsBridge Active
SuppressionList Active
TrustedForm Application Active
TrustedForm Certify Active
TrustedForm Facebook Active

Latest ActiveProspect outages and incidents.

View the latest incidents for ActiveProspect and check for official updates:

Updates:

  • Time: Sept. 13, 2024, 9:55 p.m.
    Status: Resolved
    Update: Unpaid balances have been charged to impacted accounts. Payment gateway services have been restored, re-enabling wallet auto-recharge functionality.
  • Time: Sept. 13, 2024, 4:20 a.m.
    Status: Identified
    Update: We have identified the root cause of this issue. Paid service for impacted accounts has been restored. Unpaid balances that accrue during this incident will be automatically paid once it is resolved. If your account does not have service because your balance has reached $0, please reach out to [email protected] for help.
  • Time: Sept. 13, 2024, 2:44 a.m.
    Status: Identified
    Update: Payments to charge the pay-as-you-go wallet are currently offline. We have identified an issue with our payment gateway provider and have made a fix. We have filed an issue with the provider and are expecting a response on Friday morning during their support hours. In the meantime, our engineers are working on a fix that will keep impacted accounts in service while we work with our provider to resolve the issue. We will update this incident as the situation develops.

Updates:

  • Time: Sept. 13, 2024, 2:18 p.m.
    Status: Resolved
    Update: Meta is confirmed that the issue has been resolved and leads are being successfully delivered to LeadConduit. Leads generated during the outage will be processed today.
  • Time: Sept. 12, 2024, 7:09 p.m.
    Status: Investigating
    Update: It appears that our systems are successfully capturing the lead notifications from Meta. Once the issue is resolved, those will be processed and sent through as quickly as possible.
  • Time: Sept. 12, 2024, 7:02 p.m.
    Status: Investigating
    Update: There appears to be a problem with the Facebook Lead Ads API that's preventing leads from being received by LeadConduit. We are investigating and tracking Meta's progress in addressing this.

Updates:

  • Time: Aug. 7, 2024, 11:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 7, 2024, 9:37 p.m.
    Status: Monitoring
    Update: The fix for this has been deployed and we are monitoring the results.
  • Time: Aug. 7, 2024, 8:39 p.m.
    Status: Identified
    Update: We've identified an issue where TrustedForm certificates accompanying Facebook Lead Ad leads may be considered as having an invalid format by LeadConduit. That is, acceptance criteria or other rules on TF Certificate validity may be incorrectly met. A fix is in the process of being deployed as quickly as possible.

Updates:

  • Time: May 25, 2024, 2:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 24, 2024, 9:43 p.m.
    Status: Identified
    Update: We have identified an issue causing large lead exports to return slowly or timeout and are attempting to mitigate the impact.

Updates:

  • Time: May 25, 2024, 2:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 24, 2024, 9:43 p.m.
    Status: Identified
    Update: We have identified an issue causing large lead exports to return slowly or timeout and are attempting to mitigate the impact.

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Frequently Asked Questions - ActiveProspect

Is there a ActiveProspect outage?
The current status of ActiveProspect is: Systems Active
Where can I find the official status page of ActiveProspect?
The official status page for ActiveProspect is here
How can I get notified if ActiveProspect is down or experiencing an outage?
To get notified of any status changes to ActiveProspect, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ActiveProspect every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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