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Is there an ActiveProspect outage?

ActiveProspect status: Systems Active

Last checked: 3 minutes ago

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ActiveProspect outages and incidents

Outage and incident data over the last 30 days for ActiveProspect.

There have been 1 outages or incidents for ActiveProspect in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ActiveProspect

Outlogger tracks the status of these components for Xero:

ActiveProspect ID Active
LeadConduit Active
LeadsBridge Active
SuppressionList Active
TrustedForm Application Active
TrustedForm Certify Active
TrustedForm Facebook Active
Component Status
ActiveProspect ID Active
LeadConduit Active
LeadsBridge Active
SuppressionList Active
TrustedForm Application Active
TrustedForm Certify Active
TrustedForm Facebook Active

Latest ActiveProspect outages and incidents.

View the latest incidents for ActiveProspect and check for official updates:

Updates:

  • Time: March 28, 2024, 9:58 p.m.
    Status: Resolved
    Update: This incident has been resolved by rolling TrustedForm Script back to 1.9.4. We will continue investigation on issues caused by the latest version of the script.
  • Time: March 28, 2024, 9:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 28, 2024, 9:16 p.m.
    Status: Investigating
    Update: Rolling back TrustedForm Script to 1.9.4
  • Time: March 28, 2024, 8:25 p.m.
    Status: Investigating
    Update: We've received issues from 3 clients that the TrustedForm Script has not been working properly since around 3p CT on March 27th. Currently investigating and assessing impact.

Updates:

  • Time: March 28, 2024, 9:58 p.m.
    Status: Resolved
    Update: This incident has been resolved by rolling TrustedForm Script back to 1.9.4. We will continue investigation on issues caused by the latest version of the script.
  • Time: March 28, 2024, 9:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 28, 2024, 9:16 p.m.
    Status: Investigating
    Update: Rolling back TrustedForm Script to 1.9.4
  • Time: March 28, 2024, 8:25 p.m.
    Status: Investigating
    Update: We've received issues from 3 clients that the TrustedForm Script has not been working properly since around 3p CT on March 27th. Currently investigating and assessing impact.

Updates:

  • Time: March 28, 2024, 8:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 28, 2024, 8:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 28, 2024, 7:51 p.m.
    Status: Monitoring
    Update: There was a problem with an updated version of the LeadConduit integration with Trestle, which incorrectly parsed the response from that system. Between about 2:25 and 2:50 (CT), those events in LeadConduit were incorrectly marked as "failure", though the standard filter rule steps in place in most flows did not halt processing based on that. The change has been reverted.
  • Time: March 28, 2024, 7:51 p.m.
    Status: Monitoring
    Update: There was a problem with an updated version of the LeadConduit integration with Trestle, which incorrectly parsed the response from that system. Between about 2:25 and 2:50 (CT), those events in LeadConduit were incorrectly marked as "failure", though the standard filter rule steps in place in most flows did not halt processing based on that. The change has been reverted.

Updates:

  • Time: Jan. 10, 2024, 10:27 p.m.
    Status: Resolved
    Update: This afternoon from 1:04pm to 1:48pm CST LeadConduit had a faulty deployment that resulted in failed LC - Lead Exports jobs. This has been corrected and service restored. We are determining what steps we can take to handle this type of event in the future. Customers who experienced a failed export will need to retry the failed job. We know leads are important to the success of your business, and we take this matter very seriously. We apologize for the inconvenience this has caused you. If you have any questions or concerns, please don't hesitate to reach out to our support team ([email protected]). Sincerely, The ActiveProspect Team

Updates:

  • Time: Jan. 10, 2024, 10:27 p.m.
    Status: Resolved
    Update: This afternoon from 1:04pm to 1:48pm CST LeadConduit had a faulty deployment that resulted in failed LC - Lead Exports jobs. This has been corrected and service restored. We are determining what steps we can take to handle this type of event in the future. Customers who experienced a failed export will need to retry the failed job. We know leads are important to the success of your business, and we take this matter very seriously. We apologize for the inconvenience this has caused you. If you have any questions or concerns, please don't hesitate to reach out to our support team ([email protected]). Sincerely, The ActiveProspect Team

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Frequently Asked Questions - ActiveProspect

Is there a ActiveProspect outage?
The current status of ActiveProspect is: Systems Active
Where can I find the official status page of ActiveProspect?
The official status page for ActiveProspect is here
How can I get notified if ActiveProspect is down or experiencing an outage?
To get notified of any status changes to ActiveProspect, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ActiveProspect every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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