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Is there an Addigy outage?

Addigy status: Systems Active

Last checked: a minute ago

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Addigy outages and incidents

Outage and incident data over the last 30 days for Addigy.

There have been 0 outages or incidents for Addigy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Addigy

Outlogger tracks the status of these components for Xero:

Addigy Auditor Service Active
Addigy Cloud Interface Active
Addigy File Manager Service Active
Addigy Identity Service Active
Addigy LiveDesktop Service Active
Addigy LiveTerminal Service Active
Addigy MDM Service Active
Addigy Real-Time Messaging Service Active
Addigy Self Service Application Active
Component Status
Addigy Auditor Service Active
Addigy Cloud Interface Active
Addigy File Manager Service Active
Addigy Identity Service Active
Addigy LiveDesktop Service Active
Addigy LiveTerminal Service Active
Addigy MDM Service Active
Addigy Real-Time Messaging Service Active
Addigy Self Service Application Active

Latest Addigy outages and incidents.

View the latest incidents for Addigy and check for official updates:

Updates:

  • Time: Oct. 26, 2023, 1:38 a.m.
    Status: Resolved
    Update: Numerous tests have been preformed post fix deployment on multiple organizations and ADE enrollments are all successful.
  • Time: Oct. 25, 2023, 9:11 p.m.
    Status: Monitoring
    Update: A fix has been implemented and is being verified.
  • Time: Oct. 25, 2023, 8:50 p.m.
    Status: Identified
    Update: A root cause around the ADE logic and different device types has been identified, and is being tested and verified now.
  • Time: Oct. 25, 2023, 6:09 p.m.
    Status: Investigating
    Update: We are currently looking into reports that new device enrollments via Automated Device Enrollment fail and hang on MDM install. We have not been able to replicate this in-house on multiple ADE setups with and without new Terms and Conditions from Apple accepted. We are working with impacted customers to get device side logs from failed devices and looking at backend logging to pin point the root cause.

Updates:

  • Time: Sept. 28, 2023, 6:49 p.m.
    Status: Resolved
    Update: Self Service version 2.4.27 is in production. Devices will upgrade as the Addigy agent does a check-in.
  • Time: Sept. 28, 2023, 6:45 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 28, 2023, 6:45 p.m.
    Status: Monitoring
    Update: The new version of Self Service is deploying.
  • Time: Sept. 27, 2023, 5:47 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 27, 2023, 5:44 p.m.
    Status: Investigating
    Update: Addigy will be performing a Release Deployment for the Addigy Self Service Application at 2:00pm Eastern Time, September 28th 2023 for 15-30 minutes. Addigy Self Service will be upgraded to version 2.4.27. This release includes a new MSAL SDK that is used in the Microsoft Conditional Access registration workflow. Microsoft patched this SDK this week to fix issues seen with registration and sign-in on macOS 14.0. The below Release Note URL will be publicly available after the release: https://releases.addigy.com/AM-16868

Updates:

  • Time: Sept. 28, 2023, 6:49 p.m.
    Status: Resolved
    Update: Self Service version 2.4.27 is in production. Devices will upgrade as the Addigy agent does a check-in.
  • Time: Sept. 28, 2023, 6:45 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 28, 2023, 6:45 p.m.
    Status: Monitoring
    Update: The new version of Self Service is deploying.
  • Time: Sept. 27, 2023, 5:47 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 27, 2023, 5:44 p.m.
    Status: Investigating
    Update: Addigy will be performing a Release Deployment for the Addigy Self Service Application at 2:00pm Eastern Time, September 28th 2023 for 15-30 minutes. Addigy Self Service will be upgraded to version 2.4.27. This release includes a new MSAL SDK that is used in the Microsoft Conditional Access registration workflow. Microsoft patched this SDK this week to fix issues seen with registration and sign-in on macOS 14.0. The below Release Note URL will be publicly available after the release: https://releases.addigy.com/AM-16868

Updates:

  • Time: Sept. 15, 2023, 5:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 14, 2023, 6:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented by Pantheon and we are monitoring the details
  • Time: Sept. 14, 2023, 5 p.m.
    Status: Investigating
    Update: Our upstream provider, Pantheon, is currently experiencing an issue which is affecting our landing page www.addigy.com. See status.pantheon.io for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Updates:

  • Time: Sept. 15, 2023, 5:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 14, 2023, 6:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented by Pantheon and we are monitoring the details
  • Time: Sept. 14, 2023, 5 p.m.
    Status: Investigating
    Update: Our upstream provider, Pantheon, is currently experiencing an issue which is affecting our landing page www.addigy.com. See status.pantheon.io for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

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Frequently Asked Questions - Addigy

Is there a Addigy outage?
The current status of Addigy is: Systems Active
Where can I find the official status page of Addigy?
The official status page for Addigy is here
How can I get notified if Addigy is down or experiencing an outage?
To get notified of any status changes to Addigy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Addigy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Addigy do?
Addigy offers Apple device management, remote monitoring, and Apple business manager solutions for IT teams in any setting, with a focus on true-cloud technology.

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