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Is there an Addigy outage?

Addigy status: Systems Active

Last checked: 3 minutes ago

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Addigy outages and incidents

Outage and incident data over the last 30 days for Addigy.

There have been 0 outages or incidents for Addigy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Addigy

Outlogger tracks the status of these components for Xero:

Addigy Auditor Service Active
Addigy Cloud Interface Active
Addigy File Manager Service Active
Addigy Identity Service Active
Addigy LiveDesktop Service Active
Addigy LiveTerminal Service Active
Addigy MDM Service Active
Addigy Real-Time Messaging Service Active
Addigy Self Service Application Active
Component Status
Addigy Auditor Service Active
Addigy Cloud Interface Active
Addigy File Manager Service Active
Addigy Identity Service Active
Addigy LiveDesktop Service Active
Addigy LiveTerminal Service Active
Addigy MDM Service Active
Addigy Real-Time Messaging Service Active
Addigy Self Service Application Active

Latest Addigy outages and incidents.

View the latest incidents for Addigy and check for official updates:

Updates:

  • Time: July 22, 2024, 9:06 p.m.
    Status: Resolved
    Update: A fix has been implemented, and the incident has been resolved.
  • Time: July 19, 2024, 10:44 p.m.
    Status: Monitoring
    Update: We are seeing certain organizations intermittently fail to perform Automated Device Enrollment scans for new devices. We have notified Apple, and are monitoring Apple's Status Page, and waiting for additional data to confirm root cause. If you are impacted, please contact [email protected] for a workaround.
  • Time: July 19, 2024, 7:11 p.m.
    Status: Investigating
    Update: We are currently investigating elevated errors with Automated Device Enrollment and receiving a timeout from https://mdmenrollment.apple.com. We will provide further updates as they become available.

Updates:

  • Time: March 11, 2024, 7:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 11, 2024, 4:55 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 11, 2024, 4:17 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 11, 2024, 3:51 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Addigy MDM Service that may impact Automated Device Enrollment and MDM Profiles.

Updates:

  • Time: March 11, 2024, 7:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 11, 2024, 4:55 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 11, 2024, 4:17 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 11, 2024, 3:51 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Addigy MDM Service that may impact Automated Device Enrollment and MDM Profiles.

Updates:

  • Time: Oct. 31, 2023, 1:50 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 31, 2023, 1:50 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 30, 2023, 8:26 p.m.
    Status: Monitoring
    Update: It appears that the backend service provider has rectified the issue. We are awaiting an official response from the vendor.
  • Time: Oct. 30, 2023, 8:26 p.m.
    Status: Monitoring
    Update: It appears that the backend service provider has rectified the issue. We are awaiting an official response from the vendor.
  • Time: Oct. 30, 2023, 8:12 p.m.
    Status: Identified
    Update: The issue appears to be correlated to our upstream authentication vendor Auth0. We are confirming with the Auth0 Team.
  • Time: Oct. 30, 2023, 8:12 p.m.
    Status: Identified
    Update: The issue appears to be correlated to our upstream authentication vendor Auth0. We are confirming with the Auth0 Team.
  • Time: Oct. 30, 2023, 8:09 p.m.
    Status: Investigating
    Update: We are investigating an issue where users unable to access the Login Page
  • Time: Oct. 30, 2023, 8:09 p.m.
    Status: Investigating
    Update: We are investigating an issue where users unable to access the Login Page

Updates:

  • Time: Oct. 26, 2023, 1:38 a.m.
    Status: Resolved
    Update: Numerous tests have been preformed post fix deployment on multiple organizations and ADE enrollments are all successful.
  • Time: Oct. 25, 2023, 9:11 p.m.
    Status: Monitoring
    Update: A fix has been implemented and is being verified.
  • Time: Oct. 25, 2023, 8:50 p.m.
    Status: Identified
    Update: A root cause around the ADE logic and different device types has been identified, and is being tested and verified now.
  • Time: Oct. 25, 2023, 6:09 p.m.
    Status: Investigating
    Update: We are currently looking into reports that new device enrollments via Automated Device Enrollment fail and hang on MDM install. We have not been able to replicate this in-house on multiple ADE setups with and without new Terms and Conditions from Apple accepted. We are working with impacted customers to get device side logs from failed devices and looking at backend logging to pin point the root cause.

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Frequently Asked Questions - Addigy

Is there a Addigy outage?
The current status of Addigy is: Systems Active
Where can I find the official status page of Addigy?
The official status page for Addigy is here
How can I get notified if Addigy is down or experiencing an outage?
To get notified of any status changes to Addigy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Addigy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Addigy do?
Addigy offers Apple device management, remote monitoring, and Apple business manager solutions for IT teams in any setting, with a focus on true-cloud technology.

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