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Is there an Aivo outage?

Aivo status: Systems Active

Last checked: a minute ago

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Aivo outages and incidents

Outage and incident data over the last 30 days for Aivo.

There have been 0 outages or incidents for Aivo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aivo

Outlogger tracks the status of these components for Xero:

Analytics (Platform & API) Active
Bot's Messaging Service API Active
Chat Window Active
Email API Active
Login Active
Facebook Active
Instagram Active
Whatsapp Active
Engage API Active
Engage Platform Active
Proactivity API Active
Azure OpenAI Active
OpenAI Active
Help API Active
Help Interface Active
Aivo Studio Active
Client Integrations API Active
Live Analytics Active
Live API Active
Live Platform Active
Voice Contact Point Active
Voice SBC Active
Voice Server Active
Component Status
Active
Analytics (Platform & API) Active
Bot's Messaging Service API Active
Chat Window Active
Email API Active
Login Active
Active
Facebook Active
Instagram Active
Whatsapp Active
Active
Engage API Active
Engage Platform Active
Proactivity API Active
Active
Azure OpenAI Active
OpenAI Active
Active
Help API Active
Help Interface Active
Active
Aivo Studio Active
Client Integrations API Active
Active
Live Analytics Active
Live API Active
Live Platform Active
Active
Voice Contact Point Active
Voice SBC Active
Voice Server Active

Latest Aivo outages and incidents.

View the latest incidents for Aivo and check for official updates:

Updates:

  • Time: April 20, 2023, 7:16 p.m.
    Status: Resolved
    Update: Service delay in our email delivery system (Email API) for Live reports and Agentbot Satisfaction reports: From 8:30 am UTC -3 on 20/04 to 15:00hrs UTC -3 on 20/04, we experienced a service disruption causing delay in our email delivery system (Email API). This issue is now resolved, and all services are working as expected. We are currently monitoring all services to ensure their correct function.

Updates:

  • Time: April 20, 2023, 7:16 p.m.
    Status: Resolved
    Update: Service delay in our email delivery system (Email API) for Live reports and Agentbot Satisfaction reports: From 8:30 am UTC -3 on 20/04 to 15:00hrs UTC -3 on 20/04, we experienced a service disruption causing delay in our email delivery system (Email API). This issue is now resolved, and all services are working as expected. We are currently monitoring all services to ensure their correct function.

Updates:

  • Time: April 20, 2023, 1:16 a.m.
    Status: Postmortem
    Update: Service delay in our email delivery system \(Email API\): From approximately 8:30am UTC -3 on 18/04, to 14:00hrs UTC -3 on 19/04, we experienced a service disruption causing delay in our email delivery system \(Email API\). This issue is now resolved, and all services are working as expected. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future. The Aivo technical team is continuing to monitoring all service involved.
  • Time: April 20, 2023, 1:16 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 19, 2023, 5:23 p.m.
    Status: Monitoring
    Update: Our email delivery system (Email API) is up and running again. Email notification, reports and integrations are functioning correctly. Some delays may still be seen in some cases. We continue to work towards full restoration of service.
  • Time: April 19, 2023, 2:31 p.m.
    Status: Monitoring
    Update: The issue with email notifications was fixed. We are still working on fixing email notifications for integrations and reports.
  • Time: April 18, 2023, 8:45 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 18, 2023, 8:41 p.m.
    Status: Monitoring
    Update: This issue is still in progress and affects all email notifications and reports downloads from our platforms (MyAivo, Engage, Live).
  • Time: April 18, 2023, 8:05 p.m.
    Status: Monitoring
    Update: We are continuing to work with our third party provider (Sendgrid) to fully restore the email service. This issue is still in progress and affects all email notifications and reports downloads from our platforms (MyAivo, Engage, Live).
  • Time: April 18, 2023, 3:19 p.m.
    Status: Monitoring
    Update: From 8:30 am UTC -3, we're experiencing a service delay in our email delivery system (Email API). This issue is in progress. The Aivo technical team is working on it with top priority, monitoring all services involved.

Updates:

  • Time: April 20, 2023, 1:16 a.m.
    Status: Postmortem
    Update: Service delay in our email delivery system \(Email API\): From approximately 8:30am UTC -3 on 18/04, to 14:00hrs UTC -3 on 19/04, we experienced a service disruption causing delay in our email delivery system \(Email API\). This issue is now resolved, and all services are working as expected. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future. The Aivo technical team is continuing to monitoring all service involved.
  • Time: April 20, 2023, 1:16 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 19, 2023, 5:23 p.m.
    Status: Monitoring
    Update: Our email delivery system (Email API) is up and running again. Email notification, reports and integrations are functioning correctly. Some delays may still be seen in some cases. We continue to work towards full restoration of service.
  • Time: April 19, 2023, 2:31 p.m.
    Status: Monitoring
    Update: The issue with email notifications was fixed. We are still working on fixing email notifications for integrations and reports.
  • Time: April 18, 2023, 8:45 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 18, 2023, 8:41 p.m.
    Status: Monitoring
    Update: This issue is still in progress and affects all email notifications and reports downloads from our platforms (MyAivo, Engage, Live).
  • Time: April 18, 2023, 8:05 p.m.
    Status: Monitoring
    Update: We are continuing to work with our third party provider (Sendgrid) to fully restore the email service. This issue is still in progress and affects all email notifications and reports downloads from our platforms (MyAivo, Engage, Live).
  • Time: April 18, 2023, 3:19 p.m.
    Status: Monitoring
    Update: From 8:30 am UTC -3, we're experiencing a service delay in our email delivery system (Email API). This issue is in progress. The Aivo technical team is working on it with top priority, monitoring all services involved.

Updates:

  • Time: March 14, 2023, 9:43 p.m.
    Status: Resolved
    Update: This incident has been resolved. Analytics are stable and updated again. We'll continue monitoring for the next hours.
  • Time: March 14, 2023, 9:43 p.m.
    Status: Resolved
    Update: This incident has been resolved. Analytics are stable and updated again. We'll continue monitoring for the next hours.
  • Time: March 14, 2023, 9:26 p.m.
    Status: Identified
    Update: Our Analytics section presents a degraded performance. You may notice a delay in the registration of conversations in some reports. The issue has been identified and the solution is taking place right now.
  • Time: March 14, 2023, 9:26 p.m.
    Status: Identified
    Update: Our Analytics section presents a degraded performance. You may notice a delay in the registration of conversations in some reports. The issue has been identified and the solution is taking place right now.

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Frequently Asked Questions - Aivo

Is there a Aivo outage?
The current status of Aivo is: Systems Active
Where can I find the official status page of Aivo?
The official status page for Aivo is here
How can I get notified if Aivo is down or experiencing an outage?
To get notified of any status changes to Aivo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aivo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aivo do?
Aivo Conversational AI offers omnichannel tools and live agent solutions to automate customer experiences.

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