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Is there an Alloy outage?

Alloy status: Systems Active

Last checked: 3 minutes ago

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Alloy outages and incidents

Outage and incident data over the last 30 days for Alloy.

There have been 1 outages or incidents for Alloy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Alloy

Outlogger tracks the status of these components for Xero:

Customer Dashboard Active
Production API Active
Sandbox API Active
SDK Active
Webhooks Active
Component Status
Customer Dashboard Active
Production API Active
Sandbox API Active
SDK Active
Webhooks Active

Latest Alloy outages and incidents.

View the latest incidents for Alloy and check for official updates:

Updates:

  • Time: Aug. 10, 2021, 9:28 p.m.
    Status: Resolved
    Update: Our API had a major outage between 16:45 and 17:00 ET (15 minutes) today due to a lock on a critical table in our core database. This lock was caused by an extremely large and miscategorized amount of information getting run simultaneously. We are currently working through a plan to flag this type of usage and create other mitigating controls for this type of situation.
  • Time: Aug. 10, 2021, 9:05 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 10, 2021, 8:49 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: July 15, 2021, 8:56 p.m.
    Status: Resolved
    Update: A database migration combined with long-running queries on our database writer created an inability to write to our database from 16:32 ET to 16:39 ET (7 minutes). Once the migrations were killed, the applications came back up immediately. We're currently working to diagnose why these queries locked the table.
  • Time: July 15, 2021, 8:33 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: March 14, 2021, 10:31 p.m.
    Status: Resolved
    Update: From 16:57 ET to 17:20 ET today, we experienced a failover with the new caching infrastructure that was upgraded yesterday during our maintenance. We are in touch with AWS support to figure out why this upgrade would have failed over like this despite the increase in capacity. We're noticing significant performance improvements across our application since the upgrades yesterday, but we'll make sure we closely investigate this incident and monitor to make sure there isn't additional instability. Thank you for your patience while we work through these issues.
  • Time: March 14, 2021, 8:58 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: March 13, 2021, 2:07 p.m.
    Status: Resolved
    Update: The AWS update finally succeeded. We're back up and monitoring the stability of the system. We will be providing a full post-mortem to clients who ask after we are finished documenting this incident.
  • Time: March 13, 2021, 1:37 p.m.
    Status: Identified
    Update: Issues have arisen on the AWS-side with the resizing of our caching layer in production. We're in communication with AWS support trying to resolve this issue as quickly as possible and are also working on a backup plan if AWS is unable to get us back up.
  • Time: March 13, 2021, 1:19 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: March 13, 2021, 1:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 13, 2021, 12:48 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

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Frequently Asked Questions - Alloy

Is there a Alloy outage?
The current status of Alloy is: Systems Active
Where can I find the official status page of Alloy?
The official status page for Alloy is here
How can I get notified if Alloy is down or experiencing an outage?
To get notified of any status changes to Alloy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Alloy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Alloy do?
Alloy is a platform that assists banks and fintechs with identity verification and AML monitoring through its identity data orchestration and fraud prevention software.

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