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Is there an Alloy outage?

Alloy status: Systems Active

Last checked: 3 minutes ago

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Alloy outages and incidents

Outage and incident data over the last 30 days for Alloy.

There have been 0 outages or incidents for Alloy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Alloy

Outlogger tracks the status of these components for Xero:

Customer Dashboard Active
Production API Active
Sandbox API Active
SDK Active
Webhooks Active
Component Status
Customer Dashboard Active
Production API Active
Sandbox API Active
SDK Active
Webhooks Active

Latest Alloy outages and incidents.

View the latest incidents for Alloy and check for official updates:

Updates:

  • Time: Jan. 26, 2024, 9:11 p.m.
    Status: Resolved
    Update: During this time there was a brief loss of connectivity to our API and dashboard (about 4 minutes). Initially we believed this to be related to a routine security networking change which we rolled back immediately. However, working with AWS on a RCA, we determined that the service interruption was actually the result of a rarely exposed load balancer bug within the AWS ALB service. A workaround is pending to prevent this bug from surfacing again.
  • Time: Jan. 26, 2024, 8:59 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: Jan. 17, 2024, 3:36 a.m.
    Status: Resolved
    Update: Between the hours of 22:02 and 22:12 ET (10 minutes), a scheduled database migration that had been tested successfully in lower environments acquired an unintended long lock on a database table, resulting in a backup of queries and increasingly high latencies. The migration was automatically detected and killed, freeing up database performance and returning operations to normal. The postmortem process is underway and multiple new checks for this type of failure are already in process.
  • Time: Jan. 17, 2024, 3:02 a.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: Oct. 5, 2023, 2:55 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 5, 2023, 1:37 a.m.
    Status: Monitoring
    Update: There is a delay in the webhook service, we have identified the problem, applied a fix and waiting for the queue to normalize.

Updates:

  • Time: June 14, 2023, 1:35 p.m.
    Status: Resolved
    Update: Replication delays between our databases caused a period of increased latency for our API and dashboard from 8:35-8:41 AM ET. This resulted in 6 minutes of increased latency on some API endpoints. All data integrity was maintained during this issue.
  • Time: June 14, 2023, 12:41 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: June 13, 2023, 9:24 p.m.
    Status: Resolved
    Update: AWS has fixed the issue on their end and the intermittent errors on Alloy services have been resolved.
  • Time: June 13, 2023, 8:19 p.m.
    Status: Identified
    Update: AWS has acknowledged they are experiencing a service outage which is impacting Alloy. Our engineers are working with them on identifying the services affected and the full impact on Alloy.
  • Time: June 13, 2023, 7:32 p.m.
    Status: Investigating
    Update: We are seeing intermittent errors across multiple services in the Alloy API and dashboard. We are investigating the impact and will continue to update.

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Frequently Asked Questions - Alloy

Is there a Alloy outage?
The current status of Alloy is: Systems Active
Where can I find the official status page of Alloy?
The official status page for Alloy is here
How can I get notified if Alloy is down or experiencing an outage?
To get notified of any status changes to Alloy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Alloy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Alloy do?
Alloy is a platform that assists banks and fintechs with identity verification and AML monitoring through its identity data orchestration and fraud prevention software.

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