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Is there an Alloy outage?

Alloy status: Systems Active

Last checked: 4 minutes ago

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Alloy outages and incidents

Outage and incident data over the last 30 days for Alloy.

There have been 1 outages or incidents for Alloy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Alloy

Outlogger tracks the status of these components for Xero:

Customer Dashboard Active
Production API Active
Sandbox API Active
SDK Active
Webhooks Active
Component Status
Customer Dashboard Active
Production API Active
Sandbox API Active
SDK Active
Webhooks Active

Latest Alloy outages and incidents.

View the latest incidents for Alloy and check for official updates:

Updates:

  • Time: June 2, 2023, 12:52 p.m.
    Status: Resolved
    Update: We had a spike in transaction latency this morning between 7:06 AM ET and 8:37 AM ET. The database queries that were backing up and causing this latency have been identified and corrected.
  • Time: June 2, 2023, 11:33 a.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: April 17, 2023, 4:47 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: April 17, 2023, 4:27 p.m.
    Status: Monitoring
    Update: Our API and dashboard are currently functional - we are continuing to monitor as our services come back up.
  • Time: April 17, 2023, 4:16 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Dashboard access has partially recovered
  • Time: April 17, 2023, 3:47 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue.
  • Time: April 17, 2023, 3:19 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 17, 2023, 3:04 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: April 10, 2023, 8:41 p.m.
    Status: Resolved
    Update: We have fully resolved the errors in the Alloy dashboard and restored functionality to normal operations.
  • Time: April 10, 2023, 7:55 p.m.
    Status: Investigating
    Update: We are currently investigating issues loading evaluations and entities pages on our dashboard.

Updates:

  • Time: March 30, 2023, 1:01 p.m.
    Status: Resolved
    Update: We started to see latency on our production API rising from around 5:30 AM ET until it started to trip specific monitors around 8:06 AM ET this morning. Once we discovered and remediated the issue, latency returned to normal around 8:43 AM. This may have triggered timeouts or occasional 504 errors for some clients, but all API queries can be rerun now successfully.
  • Time: March 30, 2023, 12:06 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: March 14, 2023, 8:15 p.m.
    Status: Resolved
    Update: Between 10:28am and 10:54am (EST) we deployed a change to improve our database performance which caused intermittent errors on our dashboard. The dashboard was the only impacted service and no data or API processing was affected. Errors were resolved when we rolled back our change.

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Frequently Asked Questions - Alloy

Is there a Alloy outage?
The current status of Alloy is: Systems Active
Where can I find the official status page of Alloy?
The official status page for Alloy is here
How can I get notified if Alloy is down or experiencing an outage?
To get notified of any status changes to Alloy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Alloy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Alloy do?
Alloy is a platform that assists banks and fintechs with identity verification and AML monitoring through its identity data orchestration and fraud prevention software.

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