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Is there an Alloy outage?

Alloy status: Systems Active

Last checked: 3 minutes ago

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Alloy outages and incidents

Outage and incident data over the last 30 days for Alloy.

There have been 1 outages or incidents for Alloy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Alloy

Outlogger tracks the status of these components for Xero:

Customer Dashboard Active
Production API Active
Sandbox API Active
SDK Active
Webhooks Active
Component Status
Customer Dashboard Active
Production API Active
Sandbox API Active
SDK Active
Webhooks Active

Latest Alloy outages and incidents.

View the latest incidents for Alloy and check for official updates:

Updates:

  • Time: April 21, 2022, 4:49 p.m.
    Status: Resolved
    Update: A sharp increase in database connections caused an increase in latency between 12:30 and 12:33 ET today. The issue was quickly mitigated and latency went back to normal immediately.
  • Time: April 21, 2022, 4:32 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: March 31, 2022, 5:04 p.m.
    Status: Resolved
    Update: From 12:05 to 12:19 ET today, additional load on our production database caused a significant increase in processing time for dashboard and API actions. Once the load was targeted and addressed, latency went down immediately and is now back to normal. Our infrastructure team is currently working on addressing the root cause of the problem and making sure we have no reoccurrences of similar issues.
  • Time: March 31, 2022, 4:23 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 31, 2022, 4:23 p.m.
    Status: Monitoring
    Update: We have identified the latency issue and are now monitoring the fix to make sure there are no further degradations.
  • Time: March 31, 2022, 4:17 p.m.
    Status: Investigating
    Update: We're seeing increased latency on certain queries from our core database. We are currently working on identifying the issue and mitigating the latency
  • Time: March 31, 2022, 4:09 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: Jan. 12, 2022, 4:07 p.m.
    Status: Resolved
    Update: Our dashboard application was unavailable intermittently between 10:35 and 10:56 ET today. The API was not impacted, so all data and evaluations were processed normally during this period. We are investigating the root cause and adding more monitors to catch this sort of issue faster.

Updates:

  • Time: Jan. 10, 2022, 6:24 p.m.
    Status: Resolved
    Update: We experienced intermittent API instability between 12:55 and 13:18 ET. The issue is resolved and we will be updating with more information soon.
  • Time: Jan. 10, 2022, 5:56 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: Jan. 4, 2022, 6 a.m.
    Status: Resolved
    Update: This incident has been resolved and the indicators that we have been observing on our side have recovered to the extent that we're confident in the current health of the system. The incident's effects lasted from approximately 20:39 - 22:28 ET, though the impact was intermittent during that time and mostly impacted our APIs. The root cause appears to be a cleanup process initiated by our Amazon Web Services Aurora database causing some read processes to slow down resulting in most API queries failing. We were able to restore service by moving these workloads to a different location while the process finished. We are working with AWS and our internal teams to avoid both this specific issue and any related issues in the future.
  • Time: Jan. 4, 2022, 3:56 a.m.
    Status: Monitoring
    Update: We've moved some of our load off of read replicas, which seems to have mitigated the issues we were seeing so far. We are still monitoring and discussing the root cause. We will continue to monitor this to make sure it is stable before closing this incident.
  • Time: Jan. 4, 2022, 3:27 a.m.
    Status: Investigating
    Update: We're still investigating - something is causing massive issues with all read replicas of our production database cluster. We've tried a series of experiments and methods to recover the service. We are now working on larger-scale fixes which we'll be able to roll out in the new few minutes. We will post immediately upon recovery or the issue is identified.
  • Time: Jan. 4, 2022, 2:25 a.m.
    Status: Investigating
    Update: We are currently aware of major issues with our APIs and certain degradations with our dashboard. We are trying to diagnose the root cause currently.
  • Time: Jan. 4, 2022, 1:40 a.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

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Frequently Asked Questions - Alloy

Is there a Alloy outage?
The current status of Alloy is: Systems Active
Where can I find the official status page of Alloy?
The official status page for Alloy is here
How can I get notified if Alloy is down or experiencing an outage?
To get notified of any status changes to Alloy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Alloy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Alloy do?
Alloy is a platform that assists banks and fintechs with identity verification and AML monitoring through its identity data orchestration and fraud prevention software.

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